Front Office Executive

Roles and Responsibilities

1. Reception Duties

• Greet and welcome visitors in a professional manner.
• Answer and direct incoming phone calls.
• Maintain visitor logs and issue visitor badges.
• Handle inquiries in person, by phone, and via email.
• Knowledge and experience about OTT Platforms.

2. Administrative Support

• Schedule and manage appointments and meetings.
• Handle correspondence (emails, couriers, letters).
• Maintain office supplies and reorder when necessary.
• Manage files and records (both digital and physical).

3. Coordination and Communication

• Coordinate with internal departments to facilitate meetings and information flow.
• Act as a liaison between management and clients or employees.
• Ensure effective internal communication regarding appointments, visitors, and other front desk matters.

4. Facility Management

• Monitor the cleanliness and appearance of the reception and public areas.
• Report maintenance issues to the relevant department.
• Ensure security procedures are followed (e.g., signing in guests, issuing ID cards).

5. Customer Service

• Address customer complaints and resolve minor issues promptly.
• Provide accurate information about services or the company.
• Assist clients or guests with forms, directions, or general questions.

Skills Required

• Excellent verbal and written communication.
• Polished appearance and professional demeanour.
• Organizational and multitasking abilities.
• Basic computer literacy (MS Office, email systems).
• Interpersonal and customer service skills.
• Problem-solving and conflict resolution abilities.

Preferred Qualifications

• High school diploma or bachelor’s degree (varies by employer).
• Experience in customer-facing roles is often preferred.
• Knowledge of office management systems or CRM tools can be beneficial.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Food provided

Schedule:

• Day shift
• Morning shift
• Night shift

Work Location: In person