Front Office Executive

As the Front Office Executive, you will be the first point of contact for guests, ensuring a warm welcome and providing exceptional customer service throughout their stay. Your role is pivotal in creating a positive first impression and ensuring smooth front desk operations.

Key Responsibilities

• Guest Reception: Warmly welcome guests upon arrival, assist with check-in/check-out procedures, and provide information about the property's amenities and services.
• Reservation Management: Handle room bookings, cancellations, and modifications efficiently, ensuring accurate records in the reservation system.Revfine.com
• Communication: Answer phone calls, respond to emails, and manage inquiries promptly and professionally.The Inspire Academy+1TimesPro+1
• Concierge Services: Provide guests with information about local attractions, dining options, transportation, and assist with booking tours or reservations.Revfine.com+1The Inspire Academy+1
• Administrative Tasks: Maintain guest records, process payments, manage billing, and generate reports as required.
• Coordination: Liaise with housekeeping and maintenance teams to ensure guest requests and issues are addressed promptly.NFCI Hospitality+6The Inspire Academy+6Revfine.com+6
• Security: Monitor guest access, ensure proper key control, and report any suspicious activities to management.The Inspire Academy

✅ Qualifications & Skills

• Education: High School Diploma or equivalent; a degree in Hospitality Management is a plus.The Inspire Academy+2Job Description+2iScalePro+2
• Experience: Minimum of 1-2 years in a front office or customer service role, preferably in the hospitality industry.
• Technical Skills: Proficiency in MS Office Suite and familiarity with hotel management software (e.g., Opera, IDS).
• Communication: Excellent verbal and written communication skills in English and Hindi; knowledge of additional languages is advantageous.
• Interpersonal Skills: Strong customer service orientation, friendly demeanor, and the ability to handle stressful situations calmly.iScalePro+1The Inspire Academy+1
• Organizational Skills: Ability to multitask, prioritize tasks, and maintain attention to detail.

Working Conditions

• Schedule: Flexible to work in shifts, including weekends and holidays.
• Environment: Fast-paced front desk area requiring prolonged periods of standing and interaction with guests.

Benefits

• Competitive salary package
• Opportunities for professional development and career growth
• Employee discounts on property services
• Supportive and inclusive work environment

Job Type: Full-time

Pay: ₹14,000.00 - ₹18,000.00 per month

Benefits:

• Food provided
• Paid sick time
• Provident Fund

Schedule:

• Day shift
• Morning shift
• Night shift
• Rotational shift

Supplemental Pay:

• Overtime pay
• Performance bonus
• Yearly bonus

Work Location: In person