Front Office Associate

Key Areas of Accountability:  Greet, register, and assign rooms to guests. Issue room key and familiarize guests with the services the hotel has to offer.  Answer and handle all incoming telephone calls efficiently and accurately according to standards.  Make and confirm reservations according to L’Auberge Carmel standards and utilize rooms merchandising techniques.  Act as key communication link. Responsible for clear and effective communications between co-workers, management and other departments.  Act as a Bell person in greeting guest and assisting guest in the Bell person’s absence or if the bell person is otherwise occupied.  Answer inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.  Make restaurant, transportation, or entertainment reservations, and arrange for other guest requests.  Post charges such as room, massage, or telephone, to guest folios.  Collect payment and make change for guests.  Perform a daily bucket check ensuring all in-house guest information is up to date and accurate.  Follow security and safety standards at all times.  Keep familiar with current codes for Market Segments and Sources, current rates, packages, and promotions.  Responsible for following key control procedures according to set standards.  Adhere to and promotes the Relais and Chateaux Mission Statement/Objectives.  Adhere to and promote the Mirabel Hotel and Restaurant Group Service standards. Front Desk Agent  Perform a daily cashiering audit and balance shift cashiering transactions.  Perform preliminary night audit and DOR during day end shift.  Demonstrates loyalty and trustworthiness to the entire Mirabel Hotel and Restaurant Group. *Promote and maintain good working relationships with your Mirabel group counterparts. Other essential job duties and responsibilities:  Attend all mandatory staff meetings and training sessions.  Is familiar with and complies with the Drug Free Work Place Policy.  Stamp, sort, stuff and/or distribute incoming and outgoing mail and messages as necessary.  Maintain and ensure front desk and lobby area are neat, organized and appealing and presentable to guests.  Maintain and ensure lobby bathrooms are neat clean and stocked with paper and towels.  Complete daily filing tasks.  Transmit and receive telephone messages.  Complete daily tracking reports.  Maintain sufficient working supplies at front desk.  Communicate with other area hotels and guest liaisons (Visitor's Center, Travel Agents) regarding daily promotions.  Assist in training new/other employees.  Provide assistance to other departments as requested or needed.  Provide ongoing support and assistance to bell staff.  Complete special projects as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Pay: ₹13,000.00 - ₹16,000.00 per month

Benefits:

• Food provided

Schedule:

• Day shift
• Morning shift
• Night shift
• Rotational shift

Language:

• Hindi (Required)
• English (Required)

Work Location: In person

Expected Start Date: 01/08/2025