Food and Beverage Executive

Guest Services Supervisor (Food & Beverage Executive/ Captain)

Location:

Otoki Restaurant, Colaba, Mumbai

Otoki is an Elegant Izakaya Inspired Japanese Restaurant located in Colaba.

Job Summary:

Guest Services Supervisor

Key Responsibilities:

• Guest Service Excellence:

• Welcome and greet guests warmly, ensuring they feel valued throughout their dining experience.
• Assist guests with menu selection, provide recommendations, and address special requests or dietary requirements.
• Serve food and beverages professionally and ensure tables are cleared promptly and neatly.
• Handle guest complaints or concerns promptly and escalate them to the manager when necessary.

• Team Leadership:

• Supervise and guide the service team, including stewards and waiters, to deliver consistent and exceptional service.
• Conduct pre-shift briefings to share daily specials, promotions, and important service notes.
• Lead by example, demonstrating professionalism and efficiency in all service aspects.

• Operations Management:

• Oversee table assignments, reservations, and the smooth flow of service on the floor.
• Ensure proper table setup, cleanliness, and adherence to restaurant standards before, during, and after service.
• Coordinate with the kitchen and bar staff to ensure timely and accurate order delivery.

• Serving and Clearance:

• Take food and beverage orders accurately and ensure proper service to guests.
• Clear tables systematically and assist in resetting for the next guests.
• Ensure all serving and clearance activities are performed with attention to detail and in a timely manner.

• Sales and Upselling:

• Promote daily specials, beverages, and desserts to guests to enhance their dining experience and achieve sales targets.
• Maintain knowledge of the menu and confidently suggest pairings or add-ons.

• Compliance and Standards:

• Ensure compliance with health, safety, and hygiene standards at all times.
• Regularly inspect the dining area to maintain a clean, organized, and appealing environment.

Qualifications:

• Proven experience as a Captain or in a similar role within a restaurant.
• Hands-on experience with table service, including serving and clearance.
• Strong communication, interpersonal, and multitasking skills.
• Knowledge of Japanese or Asian cuisine is a plus but not mandatory.

Key Traits:

• A professional, approachable, and team-oriented demeanor.
• Attention to detail and a proactive approach to guest needs.
• Ability to work under pressure in a fast-paced environment.
• Willingness to work flexible hours, including evenings, weekends, and holidays.

What We Offer:

• Competitive salary and benefits including Service Charge and Tips.
• Opportunities for professional growth within a dynamic team.
• A supportive and collaborative work culture.

Job Type: Full-time

Benefits:

• Food provided
• Health insurance
• Provident Fund

Schedule:

• Fixed shift
• Rotational shift

Supplemental Pay:

• Yearly bonus

Work Location: In person

Expected Start Date: immediate