Floor Manager

Job Title: Floor Manager
Location: Sakhiya Skin Clinic
Department: Operations

Job Summary:

The Floor Manager will be responsible for managing the day-to-day operations of the clinic floor. This role ensures smooth patient flow, staff coordination, excellent service delivery, and adherence to clinic protocols and standards.

Key Responsibilities:

• Oversee daily floor operations to ensure timely patient consultation and treatment.
• Coordinate with doctors, counselors, and therapists to maintain schedule efficiency.
• Monitor and maintain cleanliness, hygiene, and overall ambiance of the clinic.
• Ensure proper patient guidance from registration to billing and treatment completion.
• Handle patient complaints or queries with a focus on quick resolution and satisfaction.
• Maintain discipline, grooming, and punctuality among the floor staff.
• Supervise the front office, housekeeping, and support teams.
• Ensure adherence to all SOPs and quality standards.
• Maintain stock of consumables and report shortages to the concerned department.
• Prepare and submit daily/weekly operational reports to management.

Requirements:

• Graduate in any discipline; diploma in hospitality/healthcare management is a plus.
• 2+ years of experience in a supervisory or floor management role, preferably in healthcare or hospitality.
• Excellent communication and interpersonal skills.
• Strong problem-solving ability and attention to detail.
• Ability to multitask and remain calm under pressure.
• Basic computer skills (MS Office, CRM/EMR software familiarity preferred).

Working Conditions:

• Full-time role, including weekends and holidays as per clinic schedule.
• Standing and walking for extended periods on the clinic floor.

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Provident Fund

Supplemental Pay:

• Performance bonus

Work Location: In person