Fixed Income Production Support Engineer, AS

Job Title: Fixed Income Production Support Engineer

Location: Pune, India

Corporate Title: AS

Role Description

• The Production Support Engineer acts as a professional in the Global Fixed Income IT support team, providing front line support to the trading and sales business community and their associated applications used by the Global Fixed Income business.
• The team is responsible for management of Deutsche Banks premier trading platforms providing execution, market data and post-trade services to external and internal clients.
• Each individual is expected to balance between fast response (e.g. electronic trading monitoring and incident management) and longer term activities (e.g. DevOps, release planning, security and audit reviews). A single day or even a single hour is likely to see a mix of both.
• Working in Production Support means you'll use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm. You'll work collaboratively in teams on a wide range of projects based on your primary area of focus. While learning to fix application and data issues as they arise, you'll also gain exposure to software development, testing, deployment, maintenance and improvement, in addition to production lifecycle methodologies and risk guidelines. Finally, you'll have the opportunity to develop professionally and to grow your career in any direction you choose.

Your key responsibilities

• Act as a Production Support engineer in the Global Fixed Income IT front office production service team, providing first and second level support to the Trading, Sales and business community for the suite of applications and their associated components.
• Serve as single point of contact to the business, acting as the prime liaison for the application suite into the incident, problem, change, release, capacity, and continuity functions.

The role also includes but is not limited to:

• Production support/engineering role - Providing technical advice/resolution, Ensuring that all issues are recorded and tracked in accordance to policy, Reviewing and ownership of all outstanding issues, Management and communication of major production incidents
• Oversight into the release of change into the production environment
• Active participation in regular capacity and monitoring reviews
• User queries and Training
• Liaising with development teams on new application handover and 3rd line escalation of issues
• The role also demands an early start on Mondays (including on Public Holidays) and any other weekdays and working on Weekends (for releases) and public holidays

Your skills and experience

This role requires a wide variety of strengths and capabilities, including:

• At least Bachelors degree in a Technical / Engineering subject or equivalent experience
• Basic knowledge of application development lifecycle and maintenance
• Experience of 4-10 years in Financial/Investment banking domain and supporting front office trading applications
• Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
• Familiarity with production management i.e. capacity management, incident management, problem management, change management
• Understand business fundamentals of Fixed Income (Rates, Credit, Intraday Risk, and EOD Risk) trading including Post Trade functions.
• Written and verbal communication skills sufficient to communicate directly with business and technical partners at all levels.
• Systematic, fact based decision making and problem solving.
• Unix/Linux:
  • Linux skills and process management
  • Some exposure to shell scripting (e.g. bash), Perl and/or python
• Databases:
  • Required Intermediate: Oracle SQL,
  • Optional Sybase, MS sql
• Networks
  • Required Intermediate : TCP/IP, UDP, Network monitoring, Low latency networks
  • Optional multicast, routing
• Messaging: One or more of - LBM (Informatica UltraMessaging), Tibco EMS, Solace
• Team Player work with multiple teams, vendors and groups
• Detail Oriented Can organise and work with multiple systems
• Ability to manage and prioritise multiple issues; work under pressure
• Adaptable and able to quickly learn new processes and/or technologies