Firstsource hiring international Voice process

Firstsource

0 - 2 years

0 - 2 Lacs

Bengaluru

Posted:2 weeks ago| Platform:

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Skills Required

Voice Process Inbound Process Blended Process Customer Service Bpo Customer Service Inbound Calls Outbound Process Voice Support Inbound Voice Process Domestic Voice Process Bpo Voice Domestic BPO Domestic Calling International Voice Process Domestic Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Handle inbound and/or outbound customer calls for international clients.
Provide accurate information and resolve queries related to products, services, orders, billing, or technical issues.
Ensure first-call resolution and maintain customer satisfaction scores.
Document all interactions accurately in the CRM or ticketing system.
Meet or exceed daily, weekly, and monthly performance metrics (AHT, CSAT, FCR, etc.).
Follow communication protocols, scripts, and company guidelines.
Maintain professionalism, empathy, and courtesy during every customer interaction.
Escalate unresolved issues to the appropriate internal departments when necessary.
Adhere to shift schedules, attendance policies, and compliance guidelines.

B.TECH , B.Sc, Any Post Graduation freshers are not eligible.
Anyone who attended interview before 30 days are not eligible to attend walkin.

Disclaimer:

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