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Firstsource Hiring For Tech Support

Firstsource Hiring For Tech Support

Firstsource

0 - 5 years

0 - 2 Lacs

Bengaluru

Posted:2 weeks ago| Platform:

Apply

Skills Required

Voice Process Inbound Process Outbound Process Voice Support Bpo Voice Technical Support Technical Voice Process International Voice International Process International Voice Process International BPO UK Process International Calling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Handle inbound and/or outbound technical support calls from international customers (e.g., US, UK, Australia).
Diagnose and resolve basic to moderate technical issues related to hardware, software, connectivity, or service setup.
Walk customers through step-by-step solutions using scripts, knowledge bases, or personal expertise.
Escalate complex or unresolved issues to Level 2/3 technical teams as needed.
Document customer interactions, issues, and resolutions accurately in the CRM system.
Stay updated on product knowledge, technical procedures, and troubleshooting guidelines.
Meet individual and team performance metrics including First Call Resolution (FCR), Average Handling Time (AHT), and Customer Satisfaction (CSAT) scores.

Requirements:

Language:
Excellent English communication (both spoken and written).

Key Competencies:

Strong problem-solving and logical thinking abilities
Patience and empathy while dealing with customer issues
Ability to multitask and handle pressure in a fast-paced environment
Willingness to work in night shifts and weekends (rotational)

Benefits:

Attractive salary and shift allowances
Performance-based incentives
Paid training and certification support
Health insurance and wellness programs
Cab/transportation facility (if applicable)

Disclaimer:

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