Field Tech Associate - DSS

NTT DATA is looking for a Field Tech Associate - DSS to join the team in Pune, Maharashtra, India. As a member of the EUC Team, you will provide support to End Users in a Client Environment. Your work will be guided by operational and project objectives, focusing on SLAs, CSFs & KPIs aligned with the same. You will be responsible for Day-to-Day Incident Resolution & Request Fulfilment according to the ITIL Framework. Additionally, you will be involved in IMAC activities for various IT hardware and peripherals. To be successful in this role, you should have 1 to 3 years of experience in End User Computing, IT Support, and Asset Management. Strong troubleshooting skills in Windows, Office, COTS & End User Hardware Support are essential. A basic understanding of the ITIL Framework and experience with ITSM Tools like Service Now or Remedy are required. Good communication skills in English, both written and spoken, are important. You should also be able to perform general office requirements and be willing to work on rotational shifts including 24x7 availability. Some travel, including overnight domestic trips, may be necessary. NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. As a Global Top Employer, NTT DATA has diverse experts in more than 50 countries and a robust partner ecosystem. Their services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is committed to helping clients innovate, optimize, and transform for long-term success. If you are looking to grow in a forward-thinking organization, apply now to be part of NTT DATA's inclusive and adaptable team.,