Field Engineer - Hardware Support

Skills:

IT Hardware & Desktop Support Engineers

Chennai

Details

• The engineer will be present on-site full-time, from Monday to Saturday.
• Payment will be processed based on the number of tickets (incidents, service requests) attended and successfully resolved.
• No fixed monthly salary will be applicable only payment per resolved ticket
  

Required Skills & Experience

• Trained on Desktop, Portable, and Workstation latest technologies both hardware & software.
• Hands-on experience in hardware installation and troubleshooting.
• Capable of handling:
• Network Interface Cards
• Removable media devices (SCSI/IDE/SATA/SAS)
• Optical Drives (Blue-ray/DVD-ROM/CD-ROM)
• Tape Backup Units
• RAID Setup on PC
• Other associated peripherals.
• Must own a two-wheeler (Bike) for commuting between client sites.
  

• Daily ticket assignment: 5-6 tickets per day.
• Responsible for collecting devices from warehouse and visiting respective client sites for onsite part replacement and issue resolution.
• Must follow standard processes and documentation protocols for ticket closures and hardware replacements.
  

Onboarding Details

• Mandatory Training: Selected candidates to attend training
• Onsite Work Commencement: Immediate
  

Location:

• Must possess a valid two-wheeler driving license.
• Must have their own bike for daily commute to client sites.
  

• Should be comfortable travelling to minimum 4 to 5 sites per day within Chennai city.
  

• Should be OK to work for per ticket (this amount is inclusive of travel, fuel, and all expenses).
  

• Must attend an unpaid training for 2 weeks conducted by the client.
• Must clear two technical assessments/tests during/after training.
• Based on performance, the training period may extend OR they will start getting service tickets once their Tech ID is created by the client.
  

• In case the candidate wishes to discontinue after onboarding or during training, they must provide a minimum of 2 weeks to 1 month notice.