Executives Inside Sales & Operations

As a Sales and Operations Manager in the travel industry, your primary responsibility will be to develop and convert leads for both domestic and international tour packages. You will be tasked with preparing customized itineraries and quotations tailored to meet the specific requirements of clients. Meeting monthly and annual sales targets set by management is crucial, as well as maintaining strong relationships with travel agents, corporate clients, and walk-in customers. It will be your duty to upsell additional travel services such as insurance, visa assistance, flights, hotels, and add-on tours to enhance the overall travel experience for clients. Following up with clients post-tour for feedback and future referrals is also an essential part of your role. On the operations side, you will be responsible for coordinating with vendors for various arrangements including hotel bookings, transportation, sightseeing, guides, etc. Ensuring the smooth execution of tours by preparing necessary tour documents, vouchers, and confirmations will be key. Managing pre-tour briefings and post-tour reports, as well as handling on-tour emergencies, last-minute changes, or customer complaints efficiently are vital aspects of the job. Liaising with accounts and documentation teams for invoicing and compliance will also fall under your purview. To excel in this role, you must possess strong product knowledge of both domestic and international destinations. Excellent communication and interpersonal skills are essential, along with good negotiation and vendor management abilities. Proficiency in MS Office, GDS (preferred), and travel CRM tools is required, as well as strong time management and multi-tasking skills. The ideal candidate should hold a Bachelor's degree in Tourism, Hospitality, or Business Management, along with a minimum of 16 years of experience in sales and operations within a reputable travel company. Experience in handling both FIT and group tours will be advantageous. This is a full-time position with a day shift schedule, requiring in-person work at the designated location.,