Executives

Skills Sets
TESTED / TRAINED THROUGH Qualifying ScoreTechnical SkillsGood computer Navigation skillsComputer Proficiency test at Hiring 70%

• Ability to use the Desktop Computer system
• Basic IT knowledge & familiarity of Operating Systems (Windows 95/98/2000/NT)
• Basic Knowledge of using Internet, Web Browser, Search Engine etc
  

Keyboarding Skills Typing Test at Hiring >= 25
Process Specific SkillsKnowledge of UK CultureUK Culture Training 80%Knowledge of Utility Industry in UKDomain Training 80%Process Knowledge - Will be provided based on the Nimbus maps & work instructions provided for training by the client. Please review JD for details on process, Micro knowledge of the process, Micro knowledge of tasks and sub tasks handled, Micro knowledge of tasks and sub tasks handledProcess Training and Assessments 80%Systems Knowledge - Training will be provided on clients proprietary mainframes and systems . All specific System Applications that are to be used in this Role ProfileCustomer Service Focus - Ability to clearly understand the key customer issues by gathering relevant information from a variety of sources (different systems), & understand sequence of eventsCustomer Service Skills Training 80%Data Gathering and Handling SkillsData sufficiency test at hiring 70%Problem Solving SkillsLogic & Reasoning Test at Hiring 80%Soft Skills (Desirable)Business AwarenessPersonal Interview at the time of hiring On the job Coaching/ MentoringTeamworkAdaptabilityWork standardsManaging selfMinimum skills - required to have threshold and tool for measurement.Desirable Skills - No threshold specified