0 - 1 years
0 - 1 Lacs
Posted:1 week ago|
Platform:
On-site
Full Time
Role Responsibilities: Respond to customer queries via voice, chat, and email channels Resolve routine and complex issues with professionalism Participate in training and upskilling programs Escalate concerns per escalation matrix and follow up Key Deliverables: Consistent achievement of service quality benchmarks Effective use of internal systems for issue tracking Adherence to shift and work discipline protocols Maintain positive customer satisfaction metrics
Shashwath Solution
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