Enterprise Technology Information - Technician

EisnerAmper is looking for a Technician to become a valuable member of the Helpdesk team in our Mumbai office. We are looking for an individual who excels in a dynamic environment and is dedicated to delivering outstanding services to clients. Your responsibilities will include being available in the Help Desk hunt group to answer incoming support calls, taking ownership of end user incidents and ensuring their resolution, conducting research and troubleshooting to identify solutions for system issues, and escalating unresolved matters to the appropriate internal teams following established procedures. You will also be responsible for monitoring the incident queue, processing incidents promptly according to defined ticket SLAs, providing detailed work notes for incidents, following up with users to confirm resolution satisfaction, updating incident ticket status, and escalating high-priority incidents to leads. Additionally, you will be expected to perform remote troubleshooting for computers and mobile devices, install and configure computer hardware and software, and conduct routine maintenance tasks. To qualify for this position, you should hold an Associate or Bachelor's Degree in Computer Science or a related field and have at least 3 years of experience working as a Computer Technician in an IT environment. Strong customer service skills, effective communication abilities, and active listening skills are essential. Proficiency in Microsoft operating systems and office products, as well as a basic understanding of TCP/IP, Networking, VPN, and Wi-Fi technologies, is required. Additionally, you should have experience with PC imaging, audio/video conferencing equipment support, and using ticketing systems like Ivanti. You must be detail-oriented, possess logical thinking capabilities, and understand the importance of timely response to incidents and escalations. The ability to manage workload priorities, work effectively in a team as well as independently, and adhere to a varied work schedule including nights, weekends, and overtime is necessary. On-call availability in a rotating 24x7x365 schedule and potential travel to local offices may be required. Joining EisnerAmper means becoming part of a client-focused, accountable, principled, and relationship-oriented organization. Our team is dedicated to working hard and collaborating to help clients achieve success. We offer a range of audit, tax, advisory, and compliance services to clients across various industry sectors. With offices globally, including in India, the United Kingdom, Israel, and more, EisnerAmper provides a diverse and challenging work environment for professionals to thrive. If you are passionate about delivering exceptional IT support services and are ready to contribute to a fast-paced and collaborative work culture, we invite you to apply for the Technician position at EisnerAmper in Mumbai.,