5 Pc Imaging Jobs

As a Technician at EisnerAmper's Mumbai office, you will be an integral part of the Helpdesk team, providing exceptional services to clients in a growing environment. Your main responsibilities will include being logged into the Help Desk hunt group to answer support calls, taking ownership of end user incidents, troubleshooting system issues, escalating unresolved issues, monitoring incident queues, providing detailed work notes, following up with users, updating incident tickets, performing remote troubleshooting for computers and mobile devices, installing and configuring hardware and applications, and working as part of a team of technicians while also being capable of working independently. You will need to have an Associate or Bachelors Degree in Computer Science or a related field, with at least 3 years of experience as a Computer Technician or in an IT environment. Strong customer service, communication, and active listening skills are essential, along with a solid understanding of Microsoft operating systems and office products. Additionally, you should have a basic understanding of TCP/IP, Networking, VPN, and Wi-Fi technologies, as well as experience with PC imaging and supporting audio/video conferencing equipment. Attention to detail, logical thinking, urgency in responding to incidents, effective time management, and the ability to work varied hours and shifts are crucial for this role. Experience with ticketing systems like Ivanti or similar, along with on-call availability in a rotating 24x7x365 schedule, may also be required. Flexibility to travel to other local offices when necessary is a possibility. EisnerAmper is a client-focused, accountable, principled, and relationship-oriented organization, offering a fast-paced and collaborative work environment. With a global presence and a diverse range of industry sectors served, EisnerAmper provides audit, tax, advisory, and compliance services to clients worldwide. EisnerAmper India, a subsidiary of Eisner Advisory Group LLC, has been operating in India since 2007, with offices in Mumbai, Bangalore, and Hyderabad. The India team consists of over 500 professionals supporting a wide range of clients, from startups to Fortune 500 companies.,

EisnerAmper is looking for a Technician to join the Helpdesk team in their Mumbai office. They seek an individual who excels in a dynamic environment and is committed to delivering exceptional services to clients. Your responsibilities will include being available on the Help Desk hunt group to respond to incoming support calls, taking charge of end user incidents from start to finish, troubleshooting system issues, escalating unresolved issues to the appropriate internal teams, managing incident queues within defined ticket SLAs, providing detailed work notes, following up with users post-resolution, updating incident tickets, and performing remote troubleshooting for computers and mobile devices. Additionally, you will be responsible for installing and configuring computer hardware and software, adhering to technical procedures, working collaboratively with a team of technicians, and fulfilling any other assigned duties. To be considered for this role, you should possess an Associate or Bachelor's Degree in Computer Science or a related field, along with at least 3 years of experience in a Computer Technician or IT environment. Strong customer service, communication, and active listening skills are essential. You must have a good understanding of Microsoft operating systems, office products, TCP/IP, Networking, VPN, and Wi-Fi technologies. Proficiency in PC imaging, audio/video conferencing support, attention to detail, logical thinking, and effective time management are also required. Familiarity with Ivanti or a similar ticketing system is preferred. EisnerAmper is a prominent accounting, tax, and business advisory firm in the U.S., committed to client-centric, principled, and relationship-oriented practices. The firm offers a wide range of services to clients across various industry sectors globally. EisnerAmper India, a subsidiary of Eisner Advisory Group LLC, has offices in Mumbai, Bangalore, and Hyderabad, and comprises over 500 professionals serving a diverse clientele. If you are passionate about providing top-notch IT support, possess the required qualifications and skills, and are willing to work in Mumbai, we encourage you to apply for this rewarding opportunity at EisnerAmper.,

Role Responsibilities: Provide hardware/software troubleshooting for desktops, laptops, and peripherals Resolve network issues involving TCP/IP, VPN, and wireless connectivity Reimage and rebuild systems using tools like MDT, Ghost, or Sysprep Maintain documentation, manage inventory, and handle IT asset requests Key Deliverables: Timely resolution of end-user technical issues Accurate ticket logging and incident documentation Installation and maintenance of Windows-based environments Role Responsibilities: Troubleshoot software, hardware, and connectivity issues on desktops, laptops, and mobile devices Perform PC reimaging, hardware upgrades, and Windows OS support Handle LAN/WAN, VPN, and wireless network troubleshooting Communicate technical solutions effectively to users at all levels Key Deliverables: Timely resolution of end-user IT issues with complete documentation Execution of imaging and reimaging tasks using tools like MDT and Sysprep Inventory control and IT asset management per company guidelines Maintenance of systems security through patching and antivirus updates Adherence to IT asset procurement and inventory policies

Role Responsibilities: Provide hardware/software troubleshooting for desktops, laptops, and peripherals Resolve network issues involving TCP/IP, VPN, and wireless connectivity Reimage and rebuild systems using tools like MDT, Ghost, or Sysprep Maintain documentation, manage inventory, and handle IT asset requests Key Deliverables: Timely resolution of end-user technical issues Accurate ticket logging and incident documentation Installation and maintenance of Windows-based environments Adherence to IT asset procurement and inventory policies

We are seeking a dynamic and skilled Analyst-II - Onsite Support to join our team in Bangalore. The ideal candidate will be responsible for providing technical support, troubleshooting, and ensuring end-user productivity through efficient problem resolution. Technical Support Responsibilities: Troubleshoot known and unknown hardware issues related to corporate-issued or provided desktops, laptops, mobile devices (phones & tablets), peripherals, and associated accessories. Troubleshoot known and unknown software issues related to Windows XP/Vista/Windows 7, Microsoft Office, Outlook, Microsoft Office Communicator, and other corporate-deployed desktop applications. Address Microsoft patches, corporate software deployments, group policies, and McAfee Antivirus issues. Build and reimage corporate-issued PCs, including necessary hardware repairs or upgrades to resolve end-user productivity issues. Hardware replacement occurs after diagnostics confirm the need for repair, replacement, or upgrade. Troubleshoot LAN/WAN issues impacting employee productivity. Demonstrate a strong understanding of networking basics, TCP/IP, VPN, secure access methodologies, and wireless technologies. Provide excellent verbal and written communication to end-users regarding their productivity issues. Communication must be in English (Mandatory). Local language verbal and written skills will be considered a secondary requirement if needed due to corporate policy. Demonstrate the ability to interact with end-users of all levels using active listening and empathetic listening skills. Proven ability to communicate highly technical information to both technical and non-technical end-users, both verbally and in writing. Additional Responsibilities: Experience with desktop imaging software such as Ghost, MS MDT, MS WDS, Sysprep, and RIS. Document solutions and incident resolution case notes in English within the assigned reporting systems. Perform inventory management, reporting, and ordering for the area of responsibility in accordance with company policies. This includes ordering PCs, mobile devices, hard drives, memory, ActiveKeys, LAN cables, docking stations, monitors, keyboards, mice, and productivity accessories. Qualifications: Bachelors Degree in a relevant field or equivalent experience. 2-3 years of relevant technical support experience without any gaps. Strong analytical and problem-solving skills. Excellent interpersonal and communication skills. Ability to work effectively in a fast-paced, team-oriented environment.