23 Ticketing System Jobs

Position :- Tier 2 Support Engineer- Media Platform Location: Chennai (Onsite) Mode: Full-Time Shift Timing: 6:30 AM to 2:30 PM IST Job Overview: We are seeking experienced Tier 2 Support Engineers with a strong command of Linux, Windows, and media production workflows. The role involves resolving escalated technical issues related to media storage and editing platforms (e.g., EditShare, Adobe Premiere, DaVinci Resolve), working closely with clients, and coordinating with internal teams for complex issue resolution Key Responsibilities: Resolve advanced technical issues related to EditShares EFS, FLOW, and FLEX platforms Perform deep troubleshooting across storage systems , Linux/Windows OS , networking (TCP/IP, L2/L3) , and virtualization Support integrations with media editing tools (Adobe Premiere, Avid Media Composer, DaVinci Resolve) Collaborate with engineering/product teams and escalate unresolved issues Provide detailed documentation for resolutions, knowledge base, and training Tier 1 engineers Assist with system performance monitoring , network troubleshooting , and updates Must-Have Skills: Strong troubleshooting experience with shared storage , network configurations , and media-centric workflows Solid working knowledge of Linux, Windows, macOS Exposure to creative software tools like Adobe Premiere Pro, DaVinci Resolve, Avid Experience analyzing system logs , network traces , and escalation handling Familiarity with support tools like Jira, Zendesk Excellent customer communication , documentation, and cross-functional collaboration Experience Required: 35 years in Technical Support or Systems Support roles Preferred background in media, IT, networking , or SaaS-based environments Prior experience supporting enterprise customers Interested can share their updated resumes to anitha.mudaliyar@quantaleap.com

We are looking for a Technical Operations Specialist to provide enterprise-level support to our clients (hotels). A suitable candidate needs to have a keen eye for detail, work collaboratively within a team to ensure the smooth functioning of the Operations department. Ultimately, you will be a person our clients trust. They will rely on you to provide timely and accurate resolutions. Roles and Responsibilities: Respond, manage, and resolve customer queries and issues sent via a ticketing system Talk clients through a series of actions (either via phone, email, or chat) until their queries and issues are resolved Develop and implement strategies that will ensure a positive experience that exceeds the hotel's and its guests expectations Conduct training sessions for clients to effectively leverage the use of our products Follow defined steps to set up and configure our products, coordinating with both external partners as well as client stakeholders where necessary Provide feedback and escalate unresolved issues to internal departments (e.g., Software Developers, Customer Success/Account Managers). Prioritise and manage several open issues simultaneously Operate & drive several projects internally Create SOPs and document knowledge in detailed steps Qualifications: BE/BSc/BCA or Equivalent Degree (preferably in computer science, or electronics & communications) Excellent Problem-solving and Communication Skills Good Understanding of Computer Systems, Mobile Devices and Comfortable Using Software Products Basic Understanding and Knowledge of DNS (A, NS, MX records, etc) Ability to Sustain with Dynamic Processes and Constant Updates Ability to Provide Step-by-Step Guidance, Both Written and Verbal 0 to 2 Years of Experience in a Client-facing Role in a Consultation/Support Function

Employment Type : Full Time, Permanent Working mode : Regular Job Description : Responsibilities : - Fault management/configuration of CS Core Network.(VOLTE & SDM) - Coordination with Project teams for HLD/LLD/TOL/Design reviews - Hand in Hand coordination with project for network integration activities - Handle the Trouble ticket/CR within SLA - Customer Issue handling and ensuring the end customer services are maintained - MOP/WI preparation for the activities and new learnings - Prepare, implement and verify the configuration and integration of a Node / System - Coordinating with care team for finding and analyzing the RCAs - Guiding team members to execute complex & critical configuration changes - Tracking of issues related to tools and timely escalation as per pre-defined matrix - Attending governance call with region and internal teams. Also responsible for analyzing and implementation of feedbacks from customers. Key Technical Skillset : - Candidate should have relevant technical experience on Ericsson IMS & CS Core Domain (3G/4G5G Core Nodes CSCF,SBG,MTAS,IP Works, EMM,MSS,MGW,etc) or SDM Domain ( HLR,HSS, UDM,AUSF,MMTEL etc) - Knowledge on Cloud Native Architecture and experience on Microservices, Kubernetes, Dockers, Containers - Excellent knowledge on Core IMS Architecture Interface and Protocols. - Must have Hands on Experience on /LTE/VoLTE and SDM E2E call flows - Good exposure in IMS architecture with all the nodes - Good Understanding on Service Based Architecture concepts/Network Slicing - Call flows of 5G / LTE like Registration, Re-Registration, De-Registration, VoLTE Call, Break-in / Break-Out, Hand-over, roaming etc. Technology : CS Core & SDM

Must have skills : - 3+ years of experience focusing on operational vulnerability management work, specifically for processing vulnerabilities from Tenable in that Tenable IO and Tenable SC. - Experience in vulnerability management lifecycle, less on the scanning side, the rest for more on the life cycle, prioritization, remediation, analysis, tracking, reporting and driving through. - Emphasis on the remediation assistance process, create tickets or distributing vulnerabilities - Experience with JIRA Ticketing tool and experience in handling the Vulnerability Management process for large scale enterprises. - Shift Timings general but the candidate should be available to take calls at 5am IST scheduled across different location which includes Singapore, US and Arizona . Responsibilities : - Interpret vulnerability scan results and hand off to IT operations/product teams for remediation (primarily infrastructure vulns from Tenable; may also include container runtime or container registry vulnerabilities) - Provide remediation assistance to remediation owners (e.g technical steps to apply patches, investigate work arounds) - Track and report on overall remediation progress - Facilitation extension requests - Excellent collaboration and organization skills - Experience with Fortune 250 vulnerability management programs (large scale enterprises) - Familiarity with JIRA ticketing, JIRA dashboard creation

Must have skills : - 3+ years of experience focusing on operational vulnerability management work, specifically for processing vulnerabilities from Tenable in that Tenable IO and Tenable SC. - Experience in vulnerability management lifecycle, less on the scanning side, the rest for more on the life cycle, prioritization, remediation, analysis, tracking, reporting and driving through. - Emphasis on the remediation assistance process, create tickets or distributing vulnerabilities - Experience with JIRA Ticketing tool and experience in handling the Vulnerability Management process for large scale enterprises. - Shift Timings general but the candidate should be available to take calls at 5am IST scheduled across different location which includes Singapore, US and Arizona . Responsibilities : - Interpret vulnerability scan results and hand off to IT operations/product teams for remediation (primarily infrastructure vulns from Tenable; may also include container runtime or container registry vulnerabilities) - Provide remediation assistance to remediation owners (e.g technical steps to apply patches, investigate work arounds) - Track and report on overall remediation progress - Facilitation extension requests - Excellent collaboration and organization skills - Experience with Fortune 250 vulnerability management programs (large scale enterprises) - Familiarity with JIRA ticketing, JIRA dashboard creation

Must have skills : - 3+ years of experience focusing on operational vulnerability management work, specifically for processing vulnerabilities from Tenable in that Tenable IO and Tenable SC. - Experience in vulnerability management lifecycle, less on the scanning side, the rest for more on the life cycle, prioritization, remediation, analysis, tracking, reporting and driving through. - Emphasis on the remediation assistance process, create tickets or distributing vulnerabilities - Experience with JIRA Ticketing tool and experience in handling the Vulnerability Management process for large scale enterprises. - Shift Timings general but the candidate should be available to take calls at 5am IST scheduled across different location which includes Singapore, US and Arizona . Responsibilities : - Interpret vulnerability scan results and hand off to IT operations/product teams for remediation (primarily infrastructure vulns from Tenable; may also include container runtime or container registry vulnerabilities) - Provide remediation assistance to remediation owners (e.g technical steps to apply patches, investigate work arounds) - Track and report on overall remediation progress - Facilitation extension requests - Excellent collaboration and organization skills - Experience with Fortune 250 vulnerability management programs (large scale enterprises) - Familiarity with JIRA ticketing, JIRA dashboard creation

Must have skills : - 3+ years of experience focusing on operational vulnerability management work, specifically for processing vulnerabilities from Tenable in that Tenable IO and Tenable SC. - Experience in vulnerability management lifecycle, less on the scanning side, the rest for more on the life cycle, prioritization, remediation, analysis, tracking, reporting and driving through. - Emphasis on the remediation assistance process, create tickets or distributing vulnerabilities - Experience with JIRA Ticketing tool and experience in handling the Vulnerability Management process for large scale enterprises. - Shift Timings general but the candidate should be available to take calls at 5am IST scheduled across different location which includes Singapore, US and Arizona . Responsibilities : - Interpret vulnerability scan results and hand off to IT operations/product teams for remediation (primarily infrastructure vulns from Tenable; may also include container runtime or container registry vulnerabilities) - Provide remediation assistance to remediation owners (e.g technical steps to apply patches, investigate work arounds) - Track and report on overall remediation progress - Facilitation extension requests - Excellent collaboration and organization skills - Experience with Fortune 250 vulnerability management programs (large scale enterprises) - Familiarity with JIRA ticketing, JIRA dashboard creation

Must have skills : - 3+ years of experience focusing on operational vulnerability management work, specifically for processing vulnerabilities from Tenable in that Tenable IO and Tenable SC. - Experience in vulnerability management lifecycle, less on the scanning side, the rest for more on the life cycle, prioritization, remediation, analysis, tracking, reporting and driving through. - Emphasis on the remediation assistance process, create tickets or distributing vulnerabilities - Experience with JIRA Ticketing tool and experience in handling the Vulnerability Management process for large scale enterprises. - Shift Timings general but the candidate should be available to take calls at 5am IST scheduled across different location which includes Singapore, US and Arizona . Responsibilities : - Interpret vulnerability scan results and hand off to IT operations/product teams for remediation (primarily infrastructure vulns from Tenable; may also include container runtime or container registry vulnerabilities) - Provide remediation assistance to remediation owners (e.g technical steps to apply patches, investigate work arounds) - Track and report on overall remediation progress - Facilitation extension requests - Excellent collaboration and organization skills - Experience with Fortune 250 vulnerability management programs (large scale enterprises) - Familiarity with JIRA ticketing, JIRA dashboard creation

Must have skills : - 3+ years of experience focusing on operational vulnerability management work, specifically for processing vulnerabilities from Tenable in that Tenable IO and Tenable SC. - Experience in vulnerability management lifecycle, less on the scanning side, the rest for more on the life cycle, prioritization, remediation, analysis, tracking, reporting and driving through. - Emphasis on the remediation assistance process, create tickets or distributing vulnerabilities - Experience with JIRA Ticketing tool and experience in handling the Vulnerability Management process for large scale enterprises. - Shift Timings general but the candidate should be available to take calls at 5am IST scheduled across different location which includes Singapore, US and Arizona . Responsibilities : - Interpret vulnerability scan results and hand off to IT operations/product teams for remediation (primarily infrastructure vulns from Tenable; may also include container runtime or container registry vulnerabilities) - Provide remediation assistance to remediation owners (e.g technical steps to apply patches, investigate work arounds) - Track and report on overall remediation progress - Facilitation extension requests - Excellent collaboration and organization skills - Experience with Fortune 250 vulnerability management programs (large scale enterprises) - Familiarity with JIRA ticketing, JIRA dashboard creation

Must have skills : - 3+ years of experience focusing on operational vulnerability management work, specifically for processing vulnerabilities from Tenable in that Tenable IO and Tenable SC. - Experience in vulnerability management lifecycle, less on the scanning side, the rest for more on the life cycle, prioritization, remediation, analysis, tracking, reporting and driving through. - Emphasis on the remediation assistance process, create tickets or distributing vulnerabilities - Experience with JIRA Ticketing tool and experience in handling the Vulnerability Management process for large scale enterprises. - Shift Timings general but the candidate should be available to take calls at 5am IST scheduled across different location which includes Singapore, US and Arizona . Responsibilities : - Interpret vulnerability scan results and hand off to IT operations/product teams for remediation (primarily infrastructure vulns from Tenable; may also include container runtime or container registry vulnerabilities) - Provide remediation assistance to remediation owners (e.g technical steps to apply patches, investigate work arounds) - Track and report on overall remediation progress - Facilitation extension requests - Excellent collaboration and organization skills - Experience with Fortune 250 vulnerability management programs (large scale enterprises) - Familiarity with JIRA ticketing, JIRA dashboard creation

Must have skills : - 3+ years of experience focusing on operational vulnerability management work, specifically for processing vulnerabilities from Tenable in that Tenable IO and Tenable SC. - Experience in vulnerability management lifecycle, less on the scanning side, the rest for more on the life cycle, prioritization, remediation, analysis, tracking, reporting and driving through. - Emphasis on the remediation assistance process, create tickets or distributing vulnerabilities - Experience with JIRA Ticketing tool and experience in handling the Vulnerability Management process for large scale enterprises. - Shift Timings general but the candidate should be available to take calls at 5am IST scheduled across different location which includes Singapore, US and Arizona . Responsibilities : - Interpret vulnerability scan results and hand off to IT operations/product teams for remediation (primarily infrastructure vulns from Tenable; may also include container runtime or container registry vulnerabilities) - Provide remediation assistance to remediation owners (e.g technical steps to apply patches, investigate work arounds) - Track and report on overall remediation progress - Facilitation extension requests - Excellent collaboration and organization skills - Experience with Fortune 250 vulnerability management programs (large scale enterprises) - Familiarity with JIRA ticketing, JIRA dashboard creation

Must have skills : - 3+ years of experience focusing on operational vulnerability management work, specifically for processing vulnerabilities from Tenable in that Tenable IO and Tenable SC. - Experience in vulnerability management lifecycle, less on the scanning side, the rest for more on the life cycle, prioritization, remediation, analysis, tracking, reporting and driving through. - Emphasis on the remediation assistance process, create tickets or distributing vulnerabilities - Experience with JIRA Ticketing tool and experience in handling the Vulnerability Management process for large scale enterprises. - Shift Timings general but the candidate should be available to take calls at 5am IST scheduled across different location which includes Singapore, US and Arizona . Responsibilities : - Interpret vulnerability scan results and hand off to IT operations/product teams for remediation (primarily infrastructure vulns from Tenable; may also include container runtime or container registry vulnerabilities) - Provide remediation assistance to remediation owners (e.g technical steps to apply patches, investigate work arounds) - Track and report on overall remediation progress - Facilitation extension requests - Excellent collaboration and organization skills - Experience with Fortune 250 vulnerability management programs (large scale enterprises) - Familiarity with JIRA ticketing, JIRA dashboard creation

Must have skills : - 3+ years of experience focusing on operational vulnerability management work, specifically for processing vulnerabilities from Tenable in that Tenable IO and Tenable SC. - Experience in vulnerability management lifecycle, less on the scanning side, the rest for more on the life cycle, prioritization, remediation, analysis, tracking, reporting and driving through. - Emphasis on the remediation assistance process, create tickets or distributing vulnerabilities - Experience with JIRA Ticketing tool and experience in handling the Vulnerability Management process for large scale enterprises. - Shift Timings general but the candidate should be available to take calls at 5am IST scheduled across different location which includes Singapore, US and Arizona . Responsibilities : - Interpret vulnerability scan results and hand off to IT operations/product teams for remediation (primarily infrastructure vulns from Tenable; may also include container runtime or container registry vulnerabilities) - Provide remediation assistance to remediation owners (e.g technical steps to apply patches, investigate work arounds) - Track and report on overall remediation progress - Facilitation extension requests - Excellent collaboration and organization skills - Experience with Fortune 250 vulnerability management programs (large scale enterprises) - Familiarity with JIRA ticketing, JIRA dashboard creation

- 3 - 4 years of experience in technical support roles. - Proficiency in understanding the support ticketing lifecycle and tools such as JIRA and ServiceNow. - Basic understanding of SQL for querying logs and databases. - Knowledge of backend server logging, including API and error codes. - Experience with monitoring tools such as SignalFX, Splunk, and Kibana. - Good understanding of different error codes and HTTP response codes. - Strong knowledge of server and client logs, with the ability to analyze and interpret logs effectively. Responsibilities : - Collaborate with the team to understand current issues impacting operations and drive them to resolution. - Validate and escalate issues using internal logging systems and tools. - Work with server and client logs to understand and troubleshoot issues. - Analyze logs to identify root causes of problems and develop effective solutions. - Manage support tickets through JIRA and ServiceNow, ensuring accurate and timely updates. - Communicate with reporters to gather necessary information and clarify ticket details. - Investigate and identify the root cause of issues when information is incomplete or unclear. - Use backend server logs and error codes to determine the impact of issues and develop strategies for resolution. - Utilize monitoring tools such as SignalFX, Splunk, and Kibana to track system performance and identify potential issues. - Generate reports and provide insights on recurring issues or trends affecting system performance

Must have skills : - 3+ years of experience focusing on operational vulnerability management work, specifically for processing vulnerabilities from Tenable in that Tenable IO and Tenable SC. - Experience in vulnerability management lifecycle, less on the scanning side, the rest for more on the life cycle, prioritization, remediation, analysis, tracking, reporting and driving through. - Emphasis on the remediation assistance process, create tickets or distributing vulnerabilities - Experience with JIRA Ticketing tool and experience in handling the Vulnerability Management process for large scale enterprises. - Shift Timings general but the candidate should be available to take calls at 5am IST scheduled across different location which includes Singapore, US and Arizona . Responsibilities : - Interpret vulnerability scan results and hand off to IT operations/product teams for remediation (primarily infrastructure vulns from Tenable; may also include container runtime or container registry vulnerabilities) - Provide remediation assistance to remediation owners (e.g technical steps to apply patches, investigate work arounds) - Track and report on overall remediation progress - Facilitation extension requests - Excellent collaboration and organization skills - Experience with Fortune 250 vulnerability management programs (large scale enterprises) - Familiarity with JIRA ticketing, JIRA dashboard creation

Must have skills : - 3+ years of experience focusing on operational vulnerability management work, specifically for processing vulnerabilities from Tenable in that Tenable IO and Tenable SC. - Experience in vulnerability management lifecycle, less on the scanning side, the rest for more on the life cycle, prioritization, remediation, analysis, tracking, reporting and driving through. - Emphasis on the remediation assistance process, create tickets or distributing vulnerabilities - Experience with JIRA Ticketing tool and experience in handling the Vulnerability Management process for large scale enterprises. - Shift Timings general but the candidate should be available to take calls at 5am IST scheduled across different location which includes Singapore, US and Arizona . Responsibilities : - Interpret vulnerability scan results and hand off to IT operations/product teams for remediation (primarily infrastructure vulns from Tenable; may also include container runtime or container registry vulnerabilities) - Provide remediation assistance to remediation owners (e.g technical steps to apply patches, investigate work arounds) - Track and report on overall remediation progress - Facilitation extension requests - Excellent collaboration and organization skills - Experience with Fortune 250 vulnerability management programs (large scale enterprises) - Familiarity with JIRA ticketing, JIRA dashboard creation

Must have skills : - 3+ years of experience focusing on operational vulnerability management work, specifically for processing vulnerabilities from Tenable in that Tenable IO and Tenable SC. - Experience in vulnerability management lifecycle, less on the scanning side, the rest for more on the life cycle, prioritization, remediation, analysis, tracking, reporting and driving through. - Emphasis on the remediation assistance process, create tickets or distributing vulnerabilities - Experience with JIRA Ticketing tool and experience in handling the Vulnerability Management process for large scale enterprises. - Shift Timings general but the candidate should be available to take calls at 5am IST scheduled across different location which includes Singapore, US and Arizona . Responsibilities : - Interpret vulnerability scan results and hand off to IT operations/product teams for remediation (primarily infrastructure vulns from Tenable; may also include container runtime or container registry vulnerabilities) - Provide remediation assistance to remediation owners (e.g technical steps to apply patches, investigate work arounds) - Track and report on overall remediation progress - Facilitation extension requests - Excellent collaboration and organization skills - Experience with Fortune 250 vulnerability management programs (large scale enterprises) - Familiarity with JIRA ticketing, JIRA dashboard creation

Must have skills : - 3+ years of experience focusing on operational vulnerability management work, specifically for processing vulnerabilities from Tenable in that Tenable IO and Tenable SC. - Experience in vulnerability management lifecycle, less on the scanning side, the rest for more on the life cycle, prioritization, remediation, analysis, tracking, reporting and driving through. - Emphasis on the remediation assistance process, create tickets or distributing vulnerabilities - Experience with JIRA Ticketing tool and experience in handling the Vulnerability Management process for large scale enterprises. - Shift Timings general but the candidate should be available to take calls at 5am IST scheduled across different location which includes Singapore, US and Arizona . Responsibilities : - Interpret vulnerability scan results and hand off to IT operations/product teams for remediation (primarily infrastructure vulns from Tenable; may also include container runtime or container registry vulnerabilities) - Provide remediation assistance to remediation owners (e.g technical steps to apply patches, investigate work arounds) - Track and report on overall remediation progress - Facilitation extension requests - Excellent collaboration and organization skills - Experience with Fortune 250 vulnerability management programs (large scale enterprises) - Familiarity with JIRA ticketing, JIRA dashboard creation

#Skill Service Desk Analysis #Notice PeriodImmediate #Employment TypeContract #Job Description Incident Management: Receive, log, and manage user requests and incidents via phone, email, and ticketing system. Technical Support: Provide initial troubleshooting and support for hardware, software, and network issues. User Assistance: Guide users through problem resolution and assist with account management tasks (e.g., password resets). Escalation: Identify and escalate complex issues to higher-level support teams as needed. Documentation: Maintain accurate documentation of support requests, solutions provided, and known issues. Service Improvement: Contribute to improving processes and procedures within the Service Desk. Technical Skills: Familiarity with Windows/Linux operating systems, Microsoft Office Suite, and common business applications. Communication Skills: Strong verbal and written communication skills; ability to explain technical concepts to non-technical users. Problem-Solving: Effective troubleshooting and analytical skills with a focus on customer satisfaction. Coverage Should be ready to work in 24/7 environment.

Able to handle major incident Able to implement BAU Changes Able to perform VA patching on regular basis Support L2 Engineers during incident, changes Knowledge transfer to L2 Engineers and technical handover from projects to operations SME for 1 of 3 technologies (i.e. Routing & Switching or Network Security (Firewalls Load balancers and Proxy) or Cisco SD-WAN) Minimum CCNP Scripting skills Pearl, Bash, Python. Incident, Problem, Change Management based on Ticketing System (ServiceNow, Remedy etc.) Strong troubleshooting and communication skills Additional Linux certifications (RHCSE, RHCSA) will be considered an advantage If you are interested in, please share the update profile with below details. Current CTC Expected CTC Notice Period Total Experience Relevant Experience

Job Description Duration: Long Term Shift: 2 Remaining Positions: 1 Details: Job Description: Provide 1st level support to our internal customers through the ticketing system based on defined ITIL processes. Be logged-in and available to answer calls through our global Service Desk call centre solution. Actively participate in team meetings and suggest opportunities for continual improvement. Support Service Desk KPI/TTI measures. Be part of a rotered on call team during weekends, this should have you on-call once a month Develop and maintain both technical and customer documentation for standards, processes and procedures. Monitor group email inbox and enter into ticketing system. Working Hours: 3 shifts on a rotational basis -06:30 - 14:30 (IST) -14:30 - 22:30 (IST) -22:30 - 06:30 (IST) # Immediate start preferred Job Requirements Details: Job Requirement: Strong customer service skills with a passion to exceed customer expectations. Good analytical and problem solving skills. An understanding of ITIL v3. A passion and interest in learning a broad knowledge of hardware and software. Analyze situations, evaluate alternatives, and implement solutions within standards (where applicable). Strong English written and verbal communication skills. Demonstrated ability to communicate complex problems and issues in a concise manner to a variety of technical and non-technical audiences. Ability to work under stressful conditions. Maintain up-to-date knowledge in the Service Desk sector of IT along with any industry trends or techniques. #LI-ONSITE#LI-AS1 Pay Range: $ 300000.00 - $ 600000.00

Degree -B.E Specialisation- Electronics/Telecommunications Responsibilities: Install, configure, and troubleshoot desktops, laptops, and printers. Provide technical support for Windows and basic networking issues. Handle ticketing system and escalate unresolved issues. Assist in software installations, updates, and patching. Ensure timely support for end-users in person and remotely.

Primary responsibilities Provide Tier I/II support to end users with exceptional customer service skills. Answer, evaluate and prioritize service requests via chat, email and in person for users. Provides regular and timely updates to customers. Perform move/add/change tasks for desktop/laptop hardware and software systems. Meet SLA requirements for problem resolution. Log and track issues in our service management tools. Build/deploy, patch and support end user desktops, laptops, mobile devices, and other related equipment. Maintain accurate inventory of computer hardware and software assets related to the service desk function. Maintain key performance metrics related to Tier I/II support functions. Manage vendor repair and returns of defective equipment as necessary. Learn eDiscovery applications to assist with support across the organization. Maintain best practices on security for supported applications. Keep manager and other team members informed of trends, delays or complications that arise during the normal course of work. Collaborate with other IT team members as needed. Participate in creation and maintenance of IT standards and procedures. Participate in on call shift rotations periodically (including evenings and weekends). Perform other related duties as assigned. KNOWLEDGE, SKILLS, AND behaviors Demonstrated ability to build, maintain and support workstation images. Demonstrated ability to work with vendors to procure, inventory, repair, and manage computing assets. Experience managing remote desktop, Citrix/VMware View/Cloud PC environments. Ability to effectively collaborate within an IT team with shared responsibilities. Working/practical knowledge of IP networking principles Working/practical knowledge of Active Directory, Exchange, and SharePoint Willing to be on-call for occasional night and/or weekend support. Prefer Microsoft certifications commensurate with position. ITIL V3 certification desired Experience with Service Now QUALIFICATIONS B.S. in Computer Science or a related field. 1+ years of previous service desk/end user support experience in a corporate environment. Hands-on experience servicing/troubleshooting desktops, laptops, printers, mobile devices, and other peripherals. Experience supporting Microsoft Office, Office 365 administration and other application software.