Enterprise Technology Information - Technician

As a Technician at EisnerAmper's Mumbai office, you will be an integral part of the Helpdesk team, providing exceptional services to clients in a growing environment. Your main responsibilities will include being logged into the Help Desk hunt group to answer support calls, taking ownership of end user incidents, troubleshooting system issues, escalating unresolved issues, monitoring incident queues, providing detailed work notes, following up with users, updating incident tickets, performing remote troubleshooting for computers and mobile devices, installing and configuring hardware and applications, and working as part of a team of technicians while also being capable of working independently. You will need to have an Associate or Bachelors Degree in Computer Science or a related field, with at least 3 years of experience as a Computer Technician or in an IT environment. Strong customer service, communication, and active listening skills are essential, along with a solid understanding of Microsoft operating systems and office products. Additionally, you should have a basic understanding of TCP/IP, Networking, VPN, and Wi-Fi technologies, as well as experience with PC imaging and supporting audio/video conferencing equipment. Attention to detail, logical thinking, urgency in responding to incidents, effective time management, and the ability to work varied hours and shifts are crucial for this role. Experience with ticketing systems like Ivanti or similar, along with on-call availability in a rotating 24x7x365 schedule, may also be required. Flexibility to travel to other local offices when necessary is a possibility. EisnerAmper is a client-focused, accountable, principled, and relationship-oriented organization, offering a fast-paced and collaborative work environment. With a global presence and a diverse range of industry sectors served, EisnerAmper provides audit, tax, advisory, and compliance services to clients worldwide. EisnerAmper India, a subsidiary of Eisner Advisory Group LLC, has been operating in India since 2007, with offices in Mumbai, Bangalore, and Hyderabad. The India team consists of over 500 professionals supporting a wide range of clients, from startups to Fortune 500 companies.,