Engineering- Desktop Support Engineer- Analyst

As a member of the Help Desk team at AQR Capital Management, you will play a crucial role in providing technical support and assistance to all departments within the organization. Your primary responsibilities will include responding to initial telephone or email inquiries, troubleshooting and resolving simple hardware, software, and administrative issues, as well as installing and configuring various technologies. Working under the guidance of the Senior Help Desk lead, you will be responsible for identifying and escalating more complex problems to senior support technicians, supporting the implementation of new applications and projects, and testing and evaluating emerging technologies to address business needs effectively. In this dynamic role, you will be expected to maintain a high level of customer service by logging and tracking issues in a ticketing system, providing timely and accurate feedback to users, and following up to ensure that all problems are adequately resolved. Additionally, you will contribute to the documentation of processes and procedures for both internal and customer-facing purposes. To excel in this position, you should ideally possess relevant certifications such as Microsoft, A+, or Network+, along with 1-3+ years of experience in a help desk environment. Your proficiency in Windows, MAC, and iOS environments, combined with excellent oral communication skills and a detail-oriented approach to ticket management, will be essential for diagnosing and resolving basic computer technical issues effectively. If you are a proactive and adaptable professional with a passion for technology and a commitment to delivering exceptional support, we invite you to explore this exciting opportunity to join our innovative team at AQR Capital Management.,