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Capgemini
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Engagement Director | 15+ years | Kolkata

Engagement Director | 15+ years | Kolkata

Capgemini

14 - 16 years

25 - 27 Lacs

Kolkata

Posted:2 weeks ago| Platform:

Apply

Skills Required

relationship building hrsd recruitment service delivery management performance management hr generalist activities employee relations team management hr policies training business development sales employee engagement onboarding employee welfare

Work Mode

Work from Office

Job Type

Full Time

Job Description

Capgemini is seeking a director level executive to driving business impact and securing the strategic goals and objectives for key clients of Capgemini Business Services. Primary Skills
Key accountabilities and responsibilities include:

Service Delivery management

P&L accountability

Manage People and performance

Client satisfaction

Client relationship (at a Delivery level)

Account business planning and strategy

Financial performance (Contribution Margin)

Transformation & Industrialised Innovation

Supporting Growth

Contract Compliance
Acts as a single point of contact for the client organization in troubleshooting and resolving all issues arising from delivery-related account activities.

Understands what it takes to manage a business and uses the insights to better understand a clients need and position the right CG offerings in conjunction with the Practice to bring value to the client.

Ensure implementation of best practices in the areas of People, Process, Technology, and Controls in conjunction with the Practice Teams (Process and Technology).

Working closely with the Practice to deliver all Transformation & Innovation projects as agreed

Working closely with the Practice & Practice Delivery team to arrive at new opportunities for better efficiency to the client using Capgeminis ESOAR (Eliminate, Standardize, Optimize, Automate, Robotize) methodology underpinned by 5 Senses of Intelligent Automation.

Working closely with the Practice and Practice delivery teams to implement relevant Technology platforms as well drive RPA Adoption across the processes

Manages contractual re-negotiations to protect business interests while at the same time maintaining customer satisfaction

Manage the talent pipeline within the team in conjunction with the Practice to ensure organization resilience on a short, medium, and long-term basis

Support Account Development
Secondary Skills
1416 years of proven experience in HR Services and Outsourcing in a global complex/matrix environment.

Should have led large client delivery/portfolio delivery in the HR Service space

100-500 FTEs (E1)

Strong People/Performance management experience

Good experience in delivering Transformation projects for clients including Automation using Industry Tools and Robotic Process Automation (RPA)

Focused on customer value and improvement of overall customer experience (C-SAT, internal quality processes).

Leadership skills in a multicultural environment, cultural sensitivity, and ability to work internationally.

Proven experience in a global complex BPO environment.

Ability to influence senior business stakeholders at the client end.

Strong relationship building, communication, and influencing skills.

Ability to bring innovation to challenges and overcome problems and obstacles as they arise and act and produce desired outcomes with limited direction.

Strong relationship building, communication, and influencing skills.

Leading single large account/multiple accounts in a matrix reporting relationship

Prior experience in a Multinational Organisation or BPO work culture

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Capgemini

IT Services and IT Consulting

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Engagement Director | 15+ years | Kolkata