Sigma-Aldrich is a leading life science and high technology company providing laboratory supplies, chemicals, and services. It offers a broad range of products for various scientific research applications.
Bengaluru
INR 3.0 - 5.0 Lacs P.A.
Work from Office
Full Time
MilliporeSigma is looking for Infrastructure Cost Analyst & Forecasting Expert to join our dynamic team and embark on a rewarding career journey. Analyze infrastructure-related expenditures including hardware, software, cloud services, and facilities. Develop cost models and forecasts for IT infrastructure budgets, supporting strategic financial planning. Provide detailed cost analysis and reporting to identify trends, variances, and optimization opportunities. Collaborate with procurement, finance, and IT teams to track spending and assess return on investment (ROI). Prepare monthly, quarterly, and annual infrastructure cost reports for senior leadership. Support capacity planning by aligning cost forecasts with projected infrastructure growth and demand. Monitor and manage infrastructure vendor contracts to ensure cost efficiency and compliance. Recommend process improvements to reduce costs and improve financial accuracy in forecasting models.
Mumbai
INR 4.0 - 7.0 Lacs P.A.
Work from Office
Full Time
MilliporeSigma is looking for Regulatory Management Specialist to join our dynamic team and embark on a rewarding career journey. Assist in regulatory management tasks and activities. Develop and implement regulatory management policies and procedures. Monitor and report on regulatory management performance metrics. Collaborate with regulatory management teams and stakeholders. Ensure compliance with regulatory management standards and regulations.
Bengaluru
INR 6.0 - 11.0 Lacs P.A.
Work from Office
Full Time
MilliporeSigma is looking for Supervisor to join our dynamic team and embark on a rewarding career journey. Good Communication, Supervision, Team Leading Experience supervising/coaching staff. Strong analytical skills. Assertive, Self Confident and Team playerPositive AttitudeTakes pride in their workAbility to work Independentlyleadership skills for getting work done, persuasiveWell Groomed
Bengaluru
INR 6.0 - 11.0 Lacs P.A.
Work from Office
Full Time
MilliporeSigma is looking for Project Manager to join our dynamic team and embark on a rewarding career journey. Coordinating with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules. Meeting with project team members to identify and resolve issues. Submitting project deliverables and ensuring that they adhere to quality standards. Preparing status reports by gathering, analyzing, and summarizing relevant information. Establishing effective project communication plans and ensuring their execution. Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget. Coordinating the development of user manuals, training materials, and other documents as needed to enable successful implementation and turnover of the process or system to the clients. Identifying and developing new opportunities with clients. Obtaining customer acceptance of project deliverables. Managing customer satisfaction within the project transition period. Conducting post-project evaluation and identifying successful and unsuccessful project elements.
Bengaluru
INR 6.0 - 11.0 Lacs P.A.
Work from Office
Full Time
MilliporeSigma is looking for Specialist to join our dynamic team and embark on a rewarding career journey. Diagnosing and treating illnesses, medical conditions, and injuries. Ordering, performing, and interpreting diagnostic tests. Collecting, recording, and maintaining patients' information and histories. Prescribing and administering treatments, therapies, medications, vaccinations, and other specialized medical care. Explaining procedures and discussing test results or prescribed treatments with patients and family members. Monitoring patients' conditions and progress. Directing, coordinating, consulting with, and referring patients to nurses, students, assistants, specialists, therapists, and other medical staff. Advising patients, parents, and guardians on diets, activities, hygiene, and disease prevention. Conducting research and remaining up to date on current trends, discoveries, and developments in the field
Bengaluru
INR 3.0 - 5.0 Lacs P.A.
Work from Office
Full Time
MilliporeSigma is looking for Analyst - Order Management to join our dynamic team and embark on a rewarding career journey. Manage end-to-end order processing activities, ensuring timely and accurate entry, tracking, and fulfillment of customer orders in alignment with service level agreements (SLAs). Liaise with internal teams including sales, supply chain, logistics, and finance to resolve discrepancies and ensure smooth order execution. Analyze order trends, identify potential bottlenecks or errors in the order lifecycle, and recommend process improvements to enhance operational efficiency. Monitor system alerts and exceptions, proactively addressing issues such as stock unavailability, pricing errors, and shipment delays. Ensure compliance with company policies and customer requirements regarding billing, shipping, and documentation. Maintain accurate and up-to-date records in order management systems (e. g. , SAP, Oracle), and prepare regular reports on order status, backlog, and key performance metrics. Support continuous improvement initiatives by contributing to automation projects, workflow optimization, and customer experience enhancement. Collaborate with cross-functional teams to support new product launches, promotions, and changes in pricing or terms, ensuring seamless order handling. Respond promptly to internal and external inquiries, providing excellent service and resolving issues effectively to maintain customer satisfaction. Uphold data integrity and confidentiality while handling sensitive customer and business information.
Bengaluru
INR 5.0 - 9.0 Lacs P.A.
Work from Office
Full Time
MilliporeSigma is looking for Expert - Business Excellence to join our dynamic team and embark on a rewarding career journey. Working towards a pre-set of excellence objectives and strive to achieve them within the specified timeframe. Participate in the review of the internal excellence awards scheme and related frameworks, models and committees. Supervise and review the developments of submissions for the internal excellence awards- Supervise and review the developments of Write reports of unites/divisions and departments basic needs such as facilities and process enhancement to achieve excellence.
Mumbai
INR 6.0 - 11.0 Lacs P.A.
Work from Office
Full Time
MilliporeSigma is looking for Key Account Manager to join our dynamic team and embark on a rewarding career journey. A Key Account Manager (KAM) is responsible for : 1. Developing and managing relationships with key customers, with the goal of increasing revenue and customer loyalty. 2. Identifying new business opportunities. 3. Negotiating contracts and agreements with key customers. 4. Collaborating with internal teams, such as product development and marketing, to ensure customer needs are met. 5. Monitoring and analyzing customer feedback to identify areas of improvement. 6. Managing and resolving customer complaints and issues. 7. Staying up-to-date with industry trends, competition and market changes. 8. Achieving sales targets and reporting on sales activities and progress. The ideal candidate should have strong interpersonal and communication skills, a proven track record of successfully managing key accounts, and experience in sales and customer relationship management. A deep understanding of the industry and market they are serving is also desirable.
Bengaluru
INR 3.0 - 5.0 Lacs P.A.
Work from Office
Full Time
MilliporeSigma is looking for Associate Analyst to join our dynamic team and embark on a rewarding career journey. Conduct research and analysis to support business decisions. Prepare reports and presentations on findings. Assist in data collection and interpretation. Collaborate with senior analysts on various projects. Monitor industry trends and market developments.
Bengaluru
INR 6.0 - 11.0 Lacs P.A.
Work from Office
Full Time
MilliporeSigma is looking for Track and Trace - Senior Analyst to join our dynamic team and embark on a rewarding career journey. The Senior Analyst plays a crucial role in driving data-driven decision-making processes within the organization. This position involves analyzing complex data sets, generating actionable insights, and providing strategic recommendations to support key business initiatives. Key Responsibilities : Data Analysis : Conduct in-depth analysis of large and complex datasets to extract meaningful insights. Utilize statistical and data visualization tools to present findings in a clear and concise manner. Strategic Planning : Collaborate with cross-functional teams to understand business objectives and provide analytical support for strategic initiatives. Develop and maintain models to support forecasting, budgeting, and other planning processes. Reporting and Dashboards : Design and create comprehensive reports and dashboards to track key performance indicators (KPIs) and metrics. Automate reporting processes to improve efficiency and accuracy. Trend Analysis : Identify trends and patterns in data to help anticipate opportunities and challenges. Provide insights on market trends, competitor analysis, and industry benchmarks. Decision Support : Assist senior management in making informed decisions by providing data-driven recommendations. Evaluate the impact of proposed strategies on business outcomes. Process Improvement : Identify areas for process improvement and efficiency gains based on data analysis. Collaborate with teams to implement changes and measure the impact.
Bengaluru
INR 8.0 - 12.0 Lacs P.A.
Work from Office
Full Time
MilliporeSigma is looking for Lead Automation to join our dynamic team and embark on a rewarding career journey. Help manage and keep track of products through entire SDLC. Manage coding of automate tests including unit, code UI and load testing. Develop and execute test cases, scripts, plans, and procedures (manual and automated) independently and as a team memberMentor and manage your team members. Ensure that development tasks meet quality criteria through test planning and execution, quality assurance, and issue trackingFollow processes for test plan reviews and ensure its assessment by concerned stakeholdersReview test strategies and ensure unit, functional, performance, stress, and acceptance-related testing is undertakenCreate strategies to mitigate risks and take necessary measures to control themMaintain cordial relationships with the development team and business / product ownersDevelop test cases for tasks shortlisted in Agile / Scrum-based developmentEvaluate dependencies, limitations, and risks and obtain support from concerned stakeholders. Good communication skills & strong attention to detail.
Bengaluru
INR 7.0 - 12.0 Lacs P.A.
Work from Office
Full Time
MilliporeSigma is looking for Senior APO Architect to join our dynamic team and embark on a rewarding career journey. The IT SAP Associate Architect (APO) will be responsible for identifying and analyzing business needs, gathering and documenting requirements, defining scope and objectives for improvements in ERP and other applications integrated with business processes/data and IT infrastructure. The role involves to work on developments, extensions as well as designing our new ERP Life Science template and later rollouts in the area of SAP APO (beneficially if PP and integration knowledge) solutions to meet identified needs, minimizing negative impacts on operations, and maximizing the opportunity to realize benefits incl. Handover to Support. Responsibilities Conduct detailed analysis of business requirements and support the business needs to run operations smoothly in SAP APO and in future SAP PPDS Translate business requirements into technical requirements for SAP APO and PPDS modules, ensuring alignment with business objectives with support operations. Act as Governance ensuring sustainability of ERP System Senior knowledge about Integrate SAP APO integration and process with other logistics modules such as SAP QM and SAP SD (Sales and Distribution), and SAP WM (Warehouse Management) to ensure seamless data flow and process efficiency. Validate technical solutions through rigorous testing and quality assurance processes. Coordinate developments ensuring the Template Built, providing options in SAP Standard verifying E2E Solution building a sustainable ERP System Oversee the technical aspects of project solution delivery and ensure adherence to process governance Support the CLEAN CORE concept, verify and analyze solution and deliver the best solution after comparison and recommendation Dedicated lead in APO/PPDS Process leading small streams (functional) Qualifications Bachelors Degree in Computer Science or related field Minimum 5 years of SAP ECC implementation experience for large global enterprises. S4 expertise required Proven track record in manufacturing industry, including SAP S/4 transformation. Strong analytical thinking, problem-solving, and decision-making skills. Excellent communication and listening skills (ENGLISH fluent, German from advantage) Ability to manage small projects or processes with limited oversight from the manager Proven ability to positively impact business results. Good understanding about Change management process incl. Release Plan Governance Process like CD validation and CD approvals in Solman and collaboration with project management team. Key Competencies Configure SAP APO/PPDS modules to align with specific business needs, ensuring seamless integration with other SAP modules like S&OP (Sales & Operations Planning), LTP (Long-Term Planning), and DM (Demand Management). Must have knowledge/experience about Production Shop floor control, Capacity requirement planning, Material requirement planning. Should have worked in support projects and have good exposure to various Master Data of the APO/PPDS like Material master, Bill of Material, Routing, Work center and instructions, PRT; knowledge of LSMW is required. Should be able to understand
Bengaluru
INR 5.0 - 8.0 Lacs P.A.
Work from Office
Full Time
The Application Security Analyst reports directly to the team lead of Vulnerability Management and Applications Security. The role is responsible for identifying vulnerabilities and weaknesses in applications before they go live to reduce company's attack surface and supports the operational teams in the understanding of vulnerabilities. This position is responsible of the proper maintenance, configuration and governance of the solution used for scanning the target applications. This role requires constant communication with the operational teams and other stakeholders, supervision of the processes and making sure that the service quality is delivered with the highest standards. Basic Qualification: Education: Bachelors in information technology, Computer Science or similar Field. Experience: Minimum 3 years of experience in Applications Security scans, Vulnerability Management or related cyber security experience. Excellent verbal and written communication skills Excellent team player that demonstrates proactiveness Strong analytical and interpersonal communication skills, including the ability to communicate effectively Mandate Skills: Service-related expert knowledge Experienced in designing and implementing secure tests Secure configuration management techniques Knowledge of software quality assurance process Knowledge of secure software deployment methodologies and tools Ability to document technical concise and understandably Experience in the use of Application Security Testing tools Understanding of the attack surface and company security posture Knowledge in log analysis and troubleshooting of issues Advanced knowledge of application related vulnerabilities Cyber security and technical knowledge Experienced in discerning the protection needs (i.e., security controls) of information systems and networks Experienced in estimating specific operational impacts of cybersecurity incidents caused in applications Knowledge of system and application security threats and vulnerabilities (e.g., buffer overflow, cross-site scripting, etc.) Knowledge of cybersecurity principles and organizational requirements (relevant to confidentiality, integrity, availability, authentication, non-repudiation) Knowledge of cybersecurity principles and methods that apply to software development Consideration of laws, regulations, policies, and ethics (GDPR, etc.)
Bengaluru
INR 9.0 - 14.0 Lacs P.A.
Work from Office
Full Time
We are seeking a highly skilled and motivated Senior Analyst - Service Delivery Manager to oversee the services of our research applications and all associated service delivery activities in the Healthcare sector. In this role, you will foster a deep level of communication with the business teams to ensure effective solutions and high customer satisfaction. Have Outstanding verbal and written communication skills, along with the ability to understand service requests and incidents in healthcare, are key success factors. Manage end-to-end service delivery for resource applications, ensuring alignment with client expectations and business goals. Collaborate with cross-functional teams, including internal technical teams and external vendors, to facilitate smooth ticket execution. Develop and maintain strong relationships with clients, acting as the primary point of contact for service-related inquiries. Monitor ticket progress, identify risks, and implement mitigation strategies to ensure timely delivery, while also being willing to work on tickets for complex applications. Conduct regular reviews with clients to assess satisfaction and identify opportunities for improvement. Provide leadership and guidance to project teams, ensuring adherence to best practices and GxP and Non-GxP standards. Serve as a technical expert and technical lead for projects, providing insights and direction on technical matters. Display a sense of urgency in completion of key responsibilities. Who you are: Bachelors or masters degree in a relevant field. 5+ years of experience in Service delivery, project management, or related roles, preferably in the Health care, Life science or technology sectors. Strong understanding of GxP regulations and compliance in the healthcare or life science industry. Proven ability to manage complex requests and drive results in a fast-paced environment. Experience in Change and Release Management, along with incident and problem management. Proven experience in leading technical teams and projects supported with external consultants and be comfortable in working with both business- and technical teams. Experienced in service delivery framework and ensuring compliance to SLA and KPIs.
Bengaluru
INR 7.0 - 11.0 Lacs P.A.
Work from Office
Full Time
You will build applications, prototypes and technology demonstrators with a very high quality to solve contemporary and emerging critical business challenges. Design and implement platform features and functions using Java, Spring and other open-stack technologies. Design of software service or application in alignment with architecture vision. Champion code quality initiatives, drive it with rigor in the team and bring in TDD/BDD ways of development. Work closely with Solution managers, Architects, Technical leaders, UI designers, and QA engineers. Own technical designs/reviews identify, plan and mitigate technology risks in a timely manner. Developing robust, fault tolerant software solutions that focus on ease of maintenance and extensibility. Attention to details, ensure non-functional requirements are considered as part of design, implementation and test. Minimum Requirements: Masters/Bachelors in Computer Science or equivalent Expert Knowledge in Design Patterns, Enterprise architecture, Enterprise Java, Spring Framework, Spring Boot, Microservices, Containerization Experience with API concepts and technologies such as REST, JSON, XML, SOAP, YAML, GraphQL, and Swagger Expert knowledge in any one NoSQL DB (MongoDB, Cassandra, etc) Hands on experience in handling large volume of data streams using Kafka or any MQs UI/UX technologies such as React, Angular, jQuery, JavaScript. Expert knowledge in Branching strategies using Gitlab / Bitbucket / GitHub Experience in successfully design and implement large complex enterprise applications. Experience in digital transformation, transforming from Monolithic to Microservices based application or Serverless Architecture Extensive knowledge in Cloud Services /AWS or Azure or GCP modules understanding and implementation along with multiple deployments Preferred Requirements: Expertise in any one of the RDBMS Awareness of design principles, design patterns, performance tuning, profiling Strong debugging and troubleshooting skills Exposure to one or more tools: Jira, SVN, Stash, Git, Jenkins, SonarQube, Maven, Gradle Preferable to have an exposure to IoT, AI, Machine Learning, Docker, Kubernetes, NoSql, & Cloud deployments.
Bengaluru
INR 7.0 - 10.0 Lacs P.A.
Work from Office
Full Time
The Digital and eCommerce team currently operates several B2B websites and direct digital sales channels via a globally deployed cloud-based platform that are a growth engine for org's life science business. We provide a comprehensive catalog of all products, enabling our customers to find products and purchase products as well as get detailed scientific information on those products. ESSENTIAL JOB FUNCTIONS Work as part of an Agile development team, taking ownership for one or more services Provides leadership to the Agile Development team, driving technical designs to support business goals Ensuring the entire team exemplifies excellence in design, code, test and operation A willingness to lead by example embracing change and foster a Growth and Learning culture on the team Mentoring team members through code review, design reviews Taking a lead role, working with product owners to help refine the backlog, breaking down features and epics into executable stories Have a high quality software mindset making sure that the code you write works Design and implement robust data pipelines to ingest, process, and store large volumes of data from various sources. Stay updated with the latest technologies and trends in data engineering and propose innovative solutions. QUALIFICATIONS Education: Bachelors/Masters degree in computer science or equivalent. Mandatory Skills: 8-10+ years of hands-on software engineering experience Recent experience in Java, Kotlin, Oracle, Postgres, Data handling, Spring, Spring Boot Experience in developing REST services. Experience in unit test frameworks. Ability to provide solutions based on business requirements. Ability to collaborate with cross-functional teams. Ability to work with global teams and a flexible work schedule. Must have excellent problem-solving skills and be customer-centric. Excellent communication skills. Preferred Skills: Experience with Microservices, CI/CD, Event Oriented Architectures and Distributed Systems Experience with cloud environments (e.g., Google Cloud Platform, Azure, Amazon Web Services, etc.) Experience leading product oriented engineering development teams is a plus Familiarity with web technologies (e,g,, JavaScript, HTML, CSS), data manipulation (e.g., SQL), and version control systems (e.g., GitHub, GitLab) Familiarity with DevOps practices/principles, Agile/Scrum methodologies, CI/CD pipelines and the product development lifecycle Familiarity with modern web APIs and full stack frameworks. Experience with Docker, Kubernetes, Kafka, in memory caching is a plus Experience with Apache Airflow, Apache Flink, Google BigQuery is a plus Experience developing eCommerce systems especially B2B eCommerce is a plus.
Bengaluru
INR 5.0 - 9.0 Lacs P.A.
Work from Office
Full Time
Work as part of an Agile development team, taking ownership for one or more services Take ownership of features and epics, working as part of a team ensuring excellence in design, code, test and operation A willingness to embrace change and foster a Growth and Learning culture on the team Mentoring team members through code review, design reviews Work with product owners to help refine the backlog, breaking down features and epics into executable stories Have a high quality software mindset making sure that the code you write works Who you are : Bachelors/Masters degree in computer science or equivalent. 5+ years of hands-on software engineering experience. Experience with Java, Spring, Spring Boot" Experience in unit test frameworks. Ability to provide solutions based on the business requirements. Ability to collaborate with cross-functional teams. Ability to work with global teams and a flexible work schedule. Must have excellent problem-solving skills and be customer-centric. Experience with Microservices, CI/CD, Event Oriented Architectures and Distributed Systems Experience with cloud environments (e.g., Google Cloud Platform, Azure, Amazon Web Services, etc.) Familiarity with web technologies (e,g,, JavaScript, HTML, CSS), data manipulation (e.g., SQL), and version control systems (e.g., GitHub. Familiarity with DevOps practices/principles, Agile/Scrum methodologies, CI/CD pipelines and the product development lifecycle. Familiarity with modern web APIs and full stack frameworks. Experience with Java, ElasticSearch, Kubernetes, Spring, Spring Boot. Experience developing eCommerce systems especially B2B eCommerce is a plus.
Bengaluru
INR 2.0 - 5.0 Lacs P.A.
Work from Office
Full Time
This position is to support the shift wise operation with 6 days of working. Safely perform operations to meet quality expectations throughout the process. Clean up equipment and working areas during and after operations. Complete the volume of work required to achieve group/departmental goals and meet deadlines. Implementing kaizens. To support ISO, EHS, internal, external, and other regulatory audits To maintain 6S in Manufacturing area. To report and record the deviations observed during the activity. To support AM/PM activities. Contribute to support functions of the lab (e.g., maintain equipment, prepare reagents, restock lab supplies, waste disposal). Communicate the status of operations and bring deviations to the attention of a supervisor. Provide complete and accurate records consistent with quality guidelines. Ensure all applicable logbooks have been filled out completely as required by current procedures. Interact with other departments as needed, including participation in quality audits. Accurately perform procedures independently. Identify problems and limitations of analysis. Perform routine troubleshooting. In compliance with change control procedures, improve processes through application of scientific knowledge, experience, and principles. Participate in process improvements under the guidance of a supervisor or Scientist. Take the necessary action to resolve any unsafe conditions. Develop improvement ideas, review impact of changes, and document all work. Perform and interpret analytical evaluations of products and intermediates. Taking lead in CAPA and RCA for the incidents Safe handling of solvent distillation, solvent transfer Basic Qualification: Education: Diploma in chemical engineering Mandate: Gas handling, Catalyst Handling, Hydrogenation, Distillation.
Bengaluru
INR 13.0 - 18.0 Lacs P.A.
Work from Office
Full Time
We are seeking a Senior Snowflake Developer/Architect will be responsible for designing, developing, and maintaining scalable data solutions that effectively meet the needs of our organization. The role will serve as a primary point of accountability for the technical implementation of the data flows, repositories and data-centric solutions in your area, translating requirements into efficient implementations. The data repositories, data flows and data-centric solutions you create will support a wide range of reporting, analytics, decision support and (Generative) AI solutions. Your Role: Implement and manage data modelling techniques, including OLTP, OLAP, and Data Vault 2.0 methodologies. Write optimized SQL queries for data extraction, transformation, and loading. Utilize Python for advanced data processing, automation tasks, and system integration. Be an advisor with your In-depth knowledge of Snowflake architecture, features, and best practices. Develop and maintain complex data pipelines and ETL processes in Snowflake. Collaborate with data architects, analysts, and stakeholders to design optimal and scalable data solutions. Automate DBT Jobs & build CI/CD pipelines using Azure DevOps for seamless deployment of data solutions. Ensure data quality, integrity, and compliance throughout the data lifecycle. Troubleshoot, optimize, and enhance existing data processes and queries for performance improvements. Document data models, processes, and workflows clearly for future reference and knowledge sharing. Build Data tests, Unit tests and mock data frameworks. Who You Are: Masters degree in computer science, Information Technology, or a related field. At least 3+ years of proven experience as a Snowflake Developer and minimum 8+ years of total experience with data modelling (OLAP & OLTP). Extensive hands-on experience in writing complex SQL queries and advanced Python, demonstrating proficiency in data manipulation and analysis for large data volumes. Strong understanding of data warehousing concepts, methodologies, and technologies with in-depth experience in data modelling techniques (OLTP, OLAP, Data Vault 2.0) Experience building data pipelines using DBT (Data Build Tool) for data transformation. Familiarity with advanced techniques for performance tuning methodologies in Snowflake including query optimization. Strong knowledge with CI/CD pipelines, preferably in Azure DevOps. Excellent problem-solving, analytical, and critical thinking skills. Strong communication, collaboration, and interpersonal skills. Knowledge of additional data technologies (e.g., AWS, Azure, GCP) is a plus. Knowledge of Infrastructure as Code (IAC) tools such as Terraform or cloud formation is a plus. Experience in leading projects or mentoring junior developers is advantageous.
Bengaluru
INR 8.0 - 12.0 Lacs P.A.
Work from Office
Full Time
In this position you will be dealing with requests regarding our Pharma Chemicals and Process Solution Products. You are the entry point for the first level commercial and regulatory questions from our internal and external clients received by mail, phone or fax. In your dedicated area of responsibility, you act as an interface between the sales organization in the field, supply chain, regulatory affairs, marketing and all other interfering interfaces. Also you continuously support the sales representatives in their daily activities in order to meet the sales objectives. You will be responsible for dealing with all quotations in close collaboration with the sales representative, you will enforce our price policy and develop special prices for a specific category of clients. Youll be in charge of handling requests for all types of commercial documents intended for our customers, such as brochures, sample requests, literature, product datasheets etc. You handle product orders, check inventory availability or status of shipment, verify customer pricing, prepare and process customer return goods for credit and/or replacement, handle and resolve customer complaints, escalate requests and unresolved issues to the designated resource and file records of customer interactions and transactions. Who you are: Any graduation Science background preferred Minimum 3-4 years professional experience in a customer facing environment, a first experience in chemicals, pharmacy or biochemical is an asset Fluent English conversational and written. Organized, multitasking, open-minded, flexible in a changing environment and able to adjust accordingly Strong verbal and written communication skills, promotes good relationship in the team, ensures 2-ways communication and teamwork Enjoy working in an international team A positive outlook on dealing with our important customers and driven by great sensibility for customer satisfaction Excellent computer skills with experience on Microsoft Office, SFDC, SAP is a plus
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