Ecommerce Operations Executive

As an E-commerce Operations Executive, you will be responsible for managing and optimizing the daily operations of our online store. Your role will involve overseeing various aspects such as inventory management, order processing, customer service coordination, and implementing strategies to enhance operational efficiency and customer satisfaction. You will be in charge of the end-to-end order management process, ensuring timely processing, shipping, and delivery while monitoring order statuses including cancellations, returns, and exchanges. Additionally, you will coordinate with warehouses and logistics teams to guarantee accurate and timely deliveries. In terms of inventory management, you will track stock levels and assist in maintaining appropriate inventory levels to prevent stockouts or overstocking. Keeping product listings updated to reflect accurate stock availability and collaborating with suppliers and warehouses to ensure timely replenishment will also be part of your responsibilities. Handling customer inquiries, complaints, and returns promptly via email, phone, or chat will be crucial to maintaining high customer service standards across all platforms. You will work closely with the customer service team to ensure customer satisfaction and efficient issue resolution. Data analysis and reporting will play a key role in your duties as you generate regular reports on sales performance, inventory levels, and operational efficiency. Analyzing data trends to recommend process improvements and reporting on key performance indicators (KPIs) to senior management will be essential. Collaborating with the digital marketing and IT teams to ensure up-to-date product listings, troubleshooting technical website or e-commerce platform issues, and identifying opportunities for process improvement to enhance efficiency, reduce costs, and improve customer satisfaction are also part of your responsibilities. You will need to work closely with logistics partners to ensure smooth shipping and delivery of products, ensuring compliance with shipping regulations and managing returns and exchanges in line with company policies. Additionally, maintaining accurate records of orders, transactions, and inventory movements, and ensuring compliance with legal requirements such as product labeling, taxes, and e-commerce regulations will be essential.,