4 Platform Maintenance Jobs

Solution Architecture & Design Define and implement scalable, performant ServiceNow solutions that align with business needs. Develop and maintain ServiceNow architecture standards, best practices, and governance frameworks. Ensure technical alignment with enterprise IT strategies, security policies, and compliance requirements. Customize and implement SRE practices for platform and associated products/applications Technical Leadership & Governance Provide architectural guidance and technical mentorship to ServiceNow developers and administrators. Conduct code reviews, technical audits, and system performance optimizations. Establish governance policies for instance management, upgrades, and platform security. Platform Development & Customization Oversee the customization and configuration of ServiceNow applications and modules. Review custom scripts, business rules, UI policies, workflows, and integrations from Service now best practices standpoint Utilize ServiceNow development tools such as Flow Designer, UI Builder, and Glide APIs. Integration & Automation Design and implement integrations with third-party systems using REST, SOAP, LDAP, and MID Server. Optimize workflows and automation using Integration Hub and Orchestration. Ensure seamless data flow between ServiceNow and enterprise applications. Collaboration & Stakeholder Management Work closely with business analysts, product owners, and IT teams to translate business requirements into technical solutions. Provide expert consultation on ServiceNow capabilities, roadmap, and implementation strategies. -Communicate technical concepts effectively to both technical and non-technical stakeholders. Platform Maintenance & Upgrades Manage ServiceNow upgrades, patching, and instance performance monitoring. Ensure minimal disruption and adherence to ServiceNows upgrade best practices. Stay up to date with new ServiceNow releases and features. Required Qualifications 18-20 years of total software engineering/ IT experience.15+ years of ServiceNow development/Ops & Technical architecture experience. ServiceNow Expertise: Deep understanding of ServiceNow architecture, data model, and development best practices. Development Skills: Proficiency in JavaScript, Glide APIs, Flow Designer, andUI development. Integration Knowledge: Experience with REST, SOAP, JSON, LDAP, OAuth, and integration middleware. Cloud & Security: Understanding of cloud infrastructure, IT security, and compliance frameworks. Certifications: ServiceNow Certified Technical Architect (Must have). ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS), Certified Application Developer (CAD),

As an E-commerce Operations Executive, you will be responsible for managing and optimizing the daily operations of our online store. Your role will involve overseeing various aspects such as inventory management, order processing, customer service coordination, and implementing strategies to enhance operational efficiency and customer satisfaction. You will be in charge of the end-to-end order management process, ensuring timely processing, shipping, and delivery while monitoring order statuses including cancellations, returns, and exchanges. Additionally, you will coordinate with warehouses and logistics teams to guarantee accurate and timely deliveries. In terms of inventory management, you will track stock levels and assist in maintaining appropriate inventory levels to prevent stockouts or overstocking. Keeping product listings updated to reflect accurate stock availability and collaborating with suppliers and warehouses to ensure timely replenishment will also be part of your responsibilities. Handling customer inquiries, complaints, and returns promptly via email, phone, or chat will be crucial to maintaining high customer service standards across all platforms. You will work closely with the customer service team to ensure customer satisfaction and efficient issue resolution. Data analysis and reporting will play a key role in your duties as you generate regular reports on sales performance, inventory levels, and operational efficiency. Analyzing data trends to recommend process improvements and reporting on key performance indicators (KPIs) to senior management will be essential. Collaborating with the digital marketing and IT teams to ensure up-to-date product listings, troubleshooting technical website or e-commerce platform issues, and identifying opportunities for process improvement to enhance efficiency, reduce costs, and improve customer satisfaction are also part of your responsibilities. You will need to work closely with logistics partners to ensure smooth shipping and delivery of products, ensuring compliance with shipping regulations and managing returns and exchanges in line with company policies. Additionally, maintaining accurate records of orders, transactions, and inventory movements, and ensuring compliance with legal requirements such as product labeling, taxes, and e-commerce regulations will be essential.,

Key Responsibilities: Platform Maintenance: Maintain and optimize open-source observability tools such as Grafana and Prometheus. Installation and Upgrades: Install and upgrade observability platform components to ensure the latest features and enhancements. Feature Enablement: Implement new features and functionalities on the open-source observability platform to enhance performance. Terraform Integration: Utilize Terraform for infrastructure provisioning and management. Scalability Support: Provide support and contribute to the scalability of the observability platform as per business needs. DevOps Collaboration (Good to Have): Collaborate with DevOps teams to integrate observability practices into the development pipeline.

As a ServiceNow Developer, you will be responsible for developing and implementing configurations and customizations in the ServiceNow platform. You will work on various modules including ITSM, CMDB, ITOM, HRSD, or others based on project requirements. Your key tasks will involve designing and managing workflows, business rules, UI actions, and client/server scripts to meet business needs effectively. Collaboration with business analysts and stakeholders is crucial to comprehend requirements and offer appropriate technical solutions. Regular platform maintenance, upgrades, and performance tuning will be part of your routine tasks to ensure the platform's optimal functioning. Adhering to best practices in development and platform governance is essential to maintain the quality and efficiency of the solutions provided. Additionally, you will be responsible for maintaining clear documentation for processes and codebase to facilitate seamless understanding and future enhancements. Your role as a ServiceNow Developer is pivotal in driving successful outcomes by leveraging your technical expertise and problem-solving skills in alignment with business objectives.,