95 Warranty Management Jobs

we are Required male candidates for automobile dealership company in panki basic computer knowledgebe must good company faicility and envoirnment attarctiv salary diploma and graduate all technical applyed

Responsibilities: * Manage warranty claims & customer complaints * Ensure timely after sales support * Oversee service coordination & operations * Handle follow-ups with customers & vendors CONTACT US ON 8112775454

Oversee daily service department operations Manage team of service advisors and technicians Ensure high customer satisfaction and resolve issues Control budget, inventory, and performance metrics Train staff and maintain service quality standards

Lead service team, schedule technicians, resolve issues, manage PM programs, maintain records, manage parts, ensure safety, develop maintenance plans, train staff, collaborate with engineering for improvements & handle escalated customer complaints Food allowance Annual bonus

Smooth execution of I & C , Spot service jobs - No negative feedback for all I & C feedback points - 98 % jobs All weekly updates to I & C customers - 100 % Franchisee order to be released before site works start - 100 % jobs Return of DOA materials to factory within 1 week - 100 % cases Warranty Contract Creation in oracle within 7 days of job handover - 100 % jobs Reconciliation of I & C materials , return of empty cylinders & movement of cylinders to new sites immediately after cylinder usage - 100 % jobs Sharing the I & C , spot service billing documents to service sales team within 7 days of job completion - 100 % jobs Inspection of BP jobs & driving for corrective action - 100 % jobs Total Recordable Rate (TRR) - Site Safety check & corrective action -Local site - Minimum Weekly site visit & Outstation - Pre-installation & during commissioning- 100 % jobs Field Engineer Utilization - 88 % Customer Appreciation mail / Letter - Minimum 95 % jobs Preparation of case study for peculiar , major issues / failures with diagnosis , action taken & corrective action for other sites - Minimum 1 per month

After sales service of warranty claims through Channel partners. Administer and perform all activities in line with the company procedures regarding service department. Administer check list, service requests, contracts, instructions, warrantees and schedules to ensure service personnel comply with established service procedures. Maintain inventory of spare parts for service Centre. Leading training and motivating team ensuring optimum performance. Motivating & Keeping the team spirit high ensuring minimum attrition. Financial Analysis and ensure the control of after sales cost. Optimize and implement cost control measures. Manage customer complaints and ensure the TAT targets at all the branch levels. Ensure the service SLAS and KPIs are met as per the business requirement. Warranty Analysis of the products and failure Mode Analysis for feedback to factory to factory and technical team for product improvements.

First Brands Group, LLC is the parent company of many of the automotive industry's most recognizable OEM and Aftermarket brands. First Brands Group is a privately held organization and leader in automotive repair and maintenance products. Headquartered in Cleveland, Ohio with operations found around the globe. We are a team of professionals dedicated to building profitable, enduring growth among all our customers with an unrelenting drive to exceed customers expectations. Designed and engineered with Original Equipment rigor and quality, our products serve vehicle manufacturers, technicians and drivers everywhere. If you are looking for curious self-starters with a willingness to explore and motivation to find growth opportunities, we have an exciting opportunity for candidates who would like to join a global company in continuous growth! Primary Job Tasks and Responsibilities Perform data analysis to support various business functions and initiatives and Create reports and dashboards to visualize data in Power BI. Provide Vision and direction to comprehensive analytical process and reporting framework for understanding and mitigating warranty rates/ return rates for all FBG product lines in North America Develop, implement, and manage warranty policies and procedures for various FBG product categories, by working with the respective Product teams. Perform a deep dive analysis of product failures data to determine root causes, collaborating with cross-functional teams (product development, supplier quality, and manufacturing) to identify root cause of warranty and present it to stakeholders and management in form of dashboards. Proficiency in relevant customer warranty portals and procedures to extract warranty data. Developing a communication loop for insights and trends related to warranty analysis to global product leads Develop and manage exception reporting and escalation/ follow up process Maintain a robust performance metrics dashboard for all product line in North America, streamline data intake process from various sources and display results in Power BI dashboards Manages net warranty reduction imperatives, financial risk assessment through effective decision framing dash boards and driving for resolution Participate in corrective actions and help track performance improvements from those actions Streamline customer performance reporting related to warranty/ returns Ensure compliance with warranty policies and procedures, industry standards, and regulatory requirements. Manage, coach and train warranty analysis team Knowledge/Experience Bachelors Degree in any engineering with additional focus on analytical field 7+ year work experience in data analysis, with at least 3 year experience working in a management capacity Proficiency in MS Suite, Power BI. Multitasking with great attention to detail, highly organized and self motivated Strong analytical skills and ability to interpret complex data Experience with latest data analytics tools/ techniques Experience in quality systems and statistics Automotive experience preferred Good presentation and management skills Good project management and interpersonal skills

ROLE : Service Scheduling & Coordination Serve as the SPOC for clients regarding service requests Assign service tasks to appropriate engineers Service Documentation / Warranty handling / AMC Generate regular reports on service performance Required Candidate profile 5+ years of exp in after-sales coordination, preferably in the machine tool, capital equipment, or industrial automation sector Diploma or BE in Mechanical / Electrical / Mechatronics Engineering

Deputy Manager/AGM (BU) for Lithium Ion Battery Packs and Cells Location: Chennai, India Responsibilities: 1. Develop and execute sales strategies to promote lithium ion battery packs and cells in the region. 2. Cultivate and maintain strong relationships with existing and potential clients. 3. Identify new business opportunities and market trends in the lithium ion industry. 4. Collaborate with cross-functional teams including marketing, engineering, and operations to meet customer requirements. 5. Provide timely and accurate sales forecasts and reports to management. 6. Conduct regular market analysis and competitor assessments to stay ahead in the industry. 7. Deliver exceptional customer service and support to ensure client satisfaction. Requirements: 1. Minimum of 5 years of relevant sales experience in handling customers in the lithium cell & battery field, Automotive OEMs, Energy Storage Systems (Both BESS & RESS). 2. Proficiency in major South Indian languages (Tamil, Telugu, Kannada, Malayalam) is essential. 3. Strong communication, negotiation, and interpersonal skills. 4. Proven track record of meeting or exceeding sales targets. 5. Bachelor's degree in Business Administration, Engineering, or a related field. 6. Ability to travel within the region as required. 7. Excellent organizational and time management abilities.

Service engineer - field at ghaziabad, UP Qualification- Diploma mechanical or electronics Exp- fresher can apply Salary- 15k- 20k Bike required

Capable of handling customers service requests. Coordinate with insurance company and workshop for accident management. Provide Customers with technical information for the upkeep of the vehicle. Responsible for maintaining healthy relation.

Responsibilities: * Manage warranty claims from receipt to resolution * Administer warranties through entire product lifecycle * Analyze warranty data for trends & improvements * Handle spare parts requests & deliveries Food allowance Health insurance Annual bonus Provident fund

We are hiring for US based MNC. Interested candidates can share their resume on swati.srivastava@weareams.com Role Title: Service Delivery Manager Exp: 2+ yrs Location: Pune Roles & Responsibilities: Meet CSAT & service delivery target as per organization YOY target. Answers customers questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources. Maintain Service Delivery operations for assigned region. Dealers/ Distributors/ Customers visits. Reviewing team performance on regular basis. Regular Product & soft skill training for direct/ASP/DS team. Development of service infrastructure for location. ISO, ASP review & improvement actions. Dealer defectives management as per organization policy. Leading, managing & monitoring the performance ASP’S team to ensure efficiency Monitoring of CRM on regular basis for smooth service operations and pending calls. Responsible for claim settlement for all the ASP’s as per timeline. Yearly revenue target as per yearly budget. Regards, Swati Srivastava AMS Consultant

Roles and Responsibilities Provide advisory services to customers on automobile service, warranty claims, and repair options. Manage after-sales service operations, including workshop management, final inspections, and vehicle evaluations. Handle customer complaints and queries related to technical services, body shop repairs, and vehicle maintenance. Ensure timely resolution of warranty issues through effective handling and management processes. Collaborate with internal teams to ensure seamless delivery of diagnostic testing and repair services. Desired Candidate Profile 1-3 years of experience in an auto industry or similar field (after sales service). Strong knowledge of automobile service, four-wheeler vehicles, warranty claims processing, and diagnosis techniques. Excellent communication skills for interacting with customers effectively. Ability to manage multiple tasks simultaneously while maintaining attention to detail.

Role & responsibilities Warranty Claim Settlement Interdepartmental Coordination PDI , FSC , Warrenty data entry MIS Preparation Preferred candidate profile Strong Knowledge about Automobile / Vehicle Fluency English and Hindi computer Litercy Specially in MIS office and digital platform

Claims Management, Warranty Administration ,Ensuring customer satisfaction by addressing warranty-related concerns and providing clear communication regarding coverage and processes.

Hi All, Currently we are hiring for Sales and Service Engineer for a Product based company, kindly go through the Job Description given below, intersted candidates can reach out to given email id Job Description: Take care of Trailer OE sales & marketing activities related to daily order management in co-ordination with plant, addressing quality issues, ASN preparation, daily dispatches as per the in-warding plan & timely payment collections. Providing on spot service support for all products, impart product Trainings & addressing warranty issues in field. New trailer products trial installations & testing on trailers . Mukesh Kumar Senior Level Recruiter V2SOFT, Pvt Ltd. Email : mkumar@v2soft.com SPERO SIERRA, Plot No: 21, 2nd Floor, Electrical-Electronics & Instruments Industries, Land Mark: Behind KIA/SKODA Showroom Perungudi Perungudi, Sholinganallur Taluk, Chennai- 600096 WWW.V2SOFT.COM

Job Description: As an Area Sales Feild Manager (ASFM) at Kia India, you will be responsible for driving sales growth in your designated area. You will oversee the performance of dealerships, ensuring they meet sales targets and adhere to company standards. You will act as a liaison between the dealerships and the company, providing support, guidance, and training to sales teams. Your key responsibilities will include developing and executing sales strategies, monitoring market trends, conducting performance analysis, and facilitating communication between dealerships and the head office. You will also be expected to generate reports on sales performance and suggest improvements for enhanced productivity. Skills and Tools Required: - Strong leadership and team management skills - Excellent communication and negotiation abilities - In-depth understanding of sales strategies and techniques - Analytical skills for performance assessment and market analysis - Proficient in using CRM software and other sales tools - Familiarity with the automotive industry and market dynamics - Ability to build and maintain relationships with dealership personnel - Strong organizational and time management skills - Willingness to travel frequently within the designated area - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) - Experience in training and developing sales teams This role demands a results-oriented mindset, a passion for sales, and the ability to thrive in a dynamic environment. Join Kia India to contribute to our growth and success in the automotive market. Roles and Responsibilities

Job Description: We are seeking a highly experienced Service & Quality Manager with a strong background in the auto component industry to lead our service and customer quality teams. The ideal candidate will have at least 15+ years of experience in the service field, with a minimum of 3-4 years in a leadership role. This role requires expertise in managing customer quality, warranty processes, and product improvements, with a deep understanding of the automotive service industry. Key Responsibilities: Lead the service team to manage customer quality and field warranty management for automotive components. Collaborate with OEM service and quality teams to ensure high standards of customer service and product quality. Drive product quality improvement initiatives and coordinate corrective actions for any customer issues or product failures. Monitor warranty processes and ensure all necessary data is collected and analyzed for warranty management. Provide leadership, direction, and mentorship to the service team, ensuring their development and performance. Develop and implement action plans based on data analysis to resolve customer complaints and issues. Generate and analyze MIS reports, competitor evaluations, and other performance reports related to field service and warranty claims. Utilize ERP systems and advanced tools to track and report on warranty management and service performance. Key Qualifications: Education: BE/B Tech in Mechanical Engineering or related field (Preferred). Experience: Minimum 15+ years of experience in the service industry, with at least 3-4 years in a leadership role, specifically managing customer quality in the auto component industry. Experience working with OEM service teams and managing field warranty processes. Strong expertise in customer service processes, quality improvement, and aftermarket services.

Roles and Responsibilities Manage warranty claims from receipt to resolution, ensuring timely and efficient processing. Coordinate with customers, and internal teams to resolve issues related to warranty claims. Conduct thorough inspections of vehicles to determine eligibility for warranty coverage. Maintain accurate records of all warranty-related activities, including claims received, processed, and resolved. Provide excellent after-sales support to customers by resolving their queries and concerns in a professional manner. Desired Candidate Profile 1-4 years of experience in automobile service or after-sales support with expertise in warranty administration. Diploma/B.Tech/B.E. degree in Any Specialization preferrable automobile/mechanical; knowledge of automobiles industry preferred but not mandatory. Strong understanding of warranty management principles, practices, and regulations; ability to work independently

Leadership and management skills Strong communication and interpersonal skills Customer service skills Problem-solving and analytical skills Ability to prioritize and manage multiple tasks Organizational skills Knowledge of customer service best practices Preferred candidate profile Candidate from Air Conditioning / CONSUMER DURABLE AND APPLIANCES Industry will be preferred

Job Title - GN - SONG - Service - CX - Value Architect - Manager Management Level: 7-Manager Location: Mumbai, MDC2B Must-have skills: Sales Distribution and Marketing Strategy Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you are expected to - Translate strategic objectives into high-impact use cases in the specific area of expertise. Understand clients business priorities and focus areas to identify the right business scenarios and impacted value levers (KPIs) to include in the business case. Ideate and execute on compelling value creation workshops. Conduct detailed qualitative and quantitative research to lay the foundation of a strong business case. Own every stage of the value creation process, from research and identification to value drafting and dashboarding. Define value architecting requirements and work with Accenture teams to deliver solutions. Advise clients on industry best practices and client examples of value creation and realization Accurately estimate time to complete work. Continually experiment with new tools, technologies and sharpen analytical skills. Ability to research and provide strategic, goal-driven solutions for clients. Lead and Collaborate with both offshore & onshore cross functional and technical teams, including client-side managers, business heads, and other stakeholders across the organization. Provide useful contributions to team meetings and conversations, actively participating in client meetings and workshops- Ability to create hypothesis based on understanding of clients issues. Bring your best skills forward to excel at the role: Apply best of breed Excel practices- Deep-dive with solid knowledge of formulas & macros to bring in speed & efficiency. Maximize experience in developing interactive models: Use relevant dashboard creation platforms (Power BI, Tableau, etc.) to design and apply interactive dashboards. Innovate with Creativity: Demonstrate an ability to work in a fast-paced environment with the ability to abstract value into compelling business story. Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, etc. Participate in practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends and bringing in innovative solutions, etc. Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Deep understanding of Customer Service function for two industries Good understanding of sales & marketing as a function Solid experience in developing quantitative models. Conducting qualitative & quantitative research Anchoring client/senior stakeholder conversations Creating engaging storyboards using the best data visualization tools such as Power BI, Tableau, etc. Passionate about story telling and excellent visual skills (using power point, figma tools) Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. About Our Company | Accenture Qualification Experience: 12-14Years Educational Qualification: Any Degree

Template Job Title - GN - SONG - Service - CX - Value Architect Senior Manager Management Level :06 - Senior Manager Location:Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills:Value Realization Job Summary As part of the team, you will provide transformation services driven by key offerings like Living Marketing, Connected Commerce and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. Roles & ResponsibilitiesTranslate strategic objectives into high-impact use cases in the specific area of expertise. Understand clients business priorities and focus areas to identify the right business scenarios and impacted value levers (KPIs) to include in the business case. Ideate and execute on compelling value creation workshops. Conduct detailed qualitative and quantitative research to lay the foundation of a strong business case. Own every stage of the value creation process, from research and identification to value drafting and dashboarding. Define value architecting requirements and work with Accenture teams to deliver solutions. Advise clients on industry best practices and client examples of value creation and realization Accurately estimate time to complete work. Continually experiment with new tools, technologies and sharpen analytical skills. Ability to research and provide strategic, goal-driven solutions for clients. Lead and Collaborate with both offshore & onshore cross functional and technical teams, including client-side managers, business heads, and other stakeholders across the organization. Provide useful contributions to team meetings and conversations, actively participating in client meetings and workshops- Ability to create hypothesis based on understanding of clients issues. Professional & Technical Skills: Apply best of breed Excel practices- Deep-dive with solid knowledge of formulas & macros to bring in speed & efficiency. Maximize experience in developing interactive models:Use relevant dashboard creation platforms (Power BI, Tableau, etc.) to design and apply interactive dashboards. Innovate with Creativity:Demonstrate an ability to work in a fast-paced environment with the ability to abstract value into compelling business story. Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, etc. Participate in practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends and bringing in innovative solutions, etc. Additional Information: 12+ years of experience in strategy/value office & consulting roles with P&L exposure Deep understanding of Customer Service function for two industries Good understanding of sales & marketing as a function Solid experience in developing quantitative models. Conducting qualitative & quantitative research Anchoring client/senior stakeholder conversations Creating engaging storyboards using the best data visualization tools such as Power BI, Tableau, etc. Passionate about story telling and excellent visual skills (using power point, figma tools) About Our Company | AccentureQualification Experience:7 to 14 years Educational Qualification:MBA from a tier 1 institute

Skill required: Delivery - Warranty Management Designation: I&F Decision Sci Practitioner Sr Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Data & AIDefine warranty offerings; run outsourced after-sales warranty support and entitlement programs; evaluate customer feedback and planned versus actual costs of warranty coverage; use warranty data analytics to reduce cost and improve product quality; increase recoveries from suppliers and design and deploy warranty solutions. What are we looking for Automotive Warranty / Warranty Analytics Data Analysis Business Intelligence Business logic Scripting Reporting Commitment to quality Adaptable and flexible Agility for quick learning Ability to work well in a team Written and verbal communication Python (Programming Language)/ SQL/ ML Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Delivery - Warranty Management Designation: I&F Decision Sci Practitioner Sr Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Data & AIDefine warranty offerings; run outsourced after-sales warranty support and entitlement programs; evaluate customer feedback and planned versus actual costs of warranty coverage; use warranty data analytics to reduce cost and improve product quality; increase recoveries from suppliers and design and deploy warranty solutions. What are we looking for Warranty Analytics Automotive Warranty Scripting Data Analysis & Interpretation Business Intelligence Commitment to quality Adaptable and flexible Agility for quick learning Ability to work well in a team Written and verbal communication Data Engineering/SQL Databricks ML Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day-to-day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Qualification Any Graduation