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Brigade Group
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Dy. Manager- Customer Connect

Dy. Manager- Customer Connect

8 - 10 years

|

5 - 9 Lacs

Bengaluru

Posted:2 days ago| Platform:

Apply

Skills Required

customer relationship customer management customer service presentation skills business development problem solving sales marketing written communication writing leadership skills public speaking customer handling communication skills crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Customer Connect Team is first Point of Contact (PoC) for all customers who have completed the registration of their unit.

CoreResponsibilities:

Coordinate the handover of the unit to the customer post-registration.
Identify and assess customers needs to achieve satisfaction.
Follow up and coordinate with all the departments (CRM, CCS, Projects) to ensure the unit is ready for handover on the date chosen by the customer.
Ensure all handover documents are handed over to the customer.
All communications to be documented in system.
Ensure handover snag rectification is done on time.
Collected C-Sat survey.
Follow communication procedures, guidelines and policies.
Take the extra mile to engage customers

Whoare we looking for

Knowledge of the Real Estate, hospitality or customer facing role
Strong verbal and written communication skills.

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Brigade Group

Real Estate & Property Development

Bengaluru

N/A Employees

73 Jobs

Key People

M.R. Jaishankar

Chairman & Managing Director
R. Prakash

Vice President - Project Management
Shivaprasad G

Chief Financial Officer

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