Director - Transactional Quality - Accounts Receivable

As an Accounts Receivable professional, you will report to the Head of Business Excellence at our office located in Airoli, Navi Mumbai. The role requires you to work in US/UK shifts from the office. Your primary responsibilities will involve leading the performance management of quality analysts, ensuring comprehensive quality coverage across various work scopes, and allocating work aligned with productivity goals and organizational guidelines. You will also be responsible for monitoring and enhancing the performance of quality analysts by identifying and improving areas of opportunity. Maintaining a minimum of 98% calibration of quality analysts with client quality standards is crucial, along with developing dashboards, conducting analyses, and establishing sampling methodologies for performance-indicative management information systems. Understanding and translating customer requirements into practical processes and managing customer complaints and concerns promptly are key aspects of this role. It is essential to consistently meet and exceed organizational Quality Management System (QMS) expectations and drive Business Excellence initiatives, including cross-functional and cross-geographical projects. You will play a pivotal role in tracking initiatives, coordinating internal and external audits for ISO certifications and internal processes, and implementing strong governance to oversee Operations Quality and Improvement projects. Supporting and leading strategic Lean, Six Sigma, and continuous improvement projects by providing data analytics, dashboards, and project coordination will be a key focus. Additionally, facilitating independent reporting practices, such as troubled account status and contractual metrics tracking, and generating measurable business impact through continual improvement initiatives are essential responsibilities. To be successful in this role, you should have a minimum of 13+ years of experience in US Healthcare Revenue Cycle Management (RCM), with at least 3 years in a quality function. Your current role should be at the Senior Manager level or above, managing quality teams in Medical Billing and Accounts Receivable. Strong team management and leadership capabilities, proficiency in change management and facilitation, excellent program and project management skills, a deep understanding of quality concepts and tools, and expertise in end-to-end process mapping and process improvement/re-engineering are essential skills required for this position.,