10 Process Reengineering Jobs

Transfer Agency FATCA- CRS TEAM Role Title- Senior Associate To provide consistently a high level of operational tax support to the firm and its clients in administering jurisdictional tax laws of the countries within which Apex operates. You will be responsible for processing and recording of all Common Reporting Standard (CRS) and FATCA Tax documentation. You will help assess the client data and documents to identify the potentially reportable clients across jurisdictions and will liaise with clients or relationship managers to update the reportable details from time to time, before submitting the final reports to the regulatory portals. Key duties and responsibilities Act as a tax / information reporting specialist to execute the FATCA, CRS advisory systems Execute the tax information reporting processes to products issued by business Migration of work into our centralized hub Develop "Go To" processes and implement appropriate procedures to ensure compliance with Information Reporting & FATCA requirements Be change agent and assist changing the processes or developing the new ones Participate in Robotic Process Automation initiatives IRS Tax form for FATCA and CRS self certification validation covering FATCA CRS reporting. Identify and participate in process reengineering & redesign to achieve better controls, compliance and efficiency Support audits with IRS and Internal Audit, special audits Support Technology projects from a technical tax perspective Review, validate and process IRS forms and self certification form along with related documentation according to IRS and FATCA regulations Perform reviews of written tax policy and procedures, research and respond to inquiries from operational areas. Qualification and Experience Prior FATCA CRS/ Transfer Agency processing experience is required Bachelors Degree in Commerce is desires 5-10 years of relevant experience Skills Required Working knowledge of FATCA & CRS and the regulated regulations. Understanding and review of US tax forms i.e., W9, W8-BEN, W8-IMY, W8-BEN-E, Chapter 3 status, With holding statements etc along with self cert forms (CRS) Work in co-ordination with other team members to ensure effective delivery for all services offered to internal and external clients Ability to understand XML schema to be able to prepare and review reports before submission To understand and adapt to changes, ensure that processes and procedures are continually updated to reflect changes in FATCA/CRS regulatory compliance requirements Should be familiar with FATCA CRS XML upload procedures Well versed with Microsoft applications. Expert excel and presentation skills is an added advantage. Good written and verbal communication skills Desired to be challenged and learn Innovative thinking - Creative thinking decision making, input seeking, logical thinking and solution finding. Attention to detail and ability to work on multiple tasks. Flexible enough to work in any shift as per business needs. Self-management - Adaptability and resilience, learning behaviour, integrity and ethics and relationship build. Motivational skills - Performance standards, achieving results and persistence. Innovative thinking - Creative thinking decision making, input seeking, logical thinking and solution finding. Attention to detail and ability to work on multiple tasks. Flexible enough to work in any shift as per business needs.

Skill required: NA - Business Transformation What would you do This position is responsible to conduct Diagnostics at an Organization and Process level using the assets & tools (Celonis, Automation Identification Tools, PMM etc) & implementing the interventions found and recommended. The position is required to:Conduct GBS Diagnostic Studies to determine transformational innovative interventions to transform processes & Operations.-This position determines the best way to run the process with Non Automation/Automation interventions using the Accenture Operations Tech Tool Stacks, RPA, AI/Analytics Tool Suite & Mini-Bot catalogue in order to deliver Value and Benefit to the Clients Operations process & organization. Foundational Automation High Level and Detailed Assessments for External ClientsPartner with the Client to understand current state of the process. Implement & execute recommendations made off the back of Diagnostic studies for clients to realize the value/benefits estimatedConduct High Level and Detailed Assessments and Propose Solutions at various stages in the life-cycle of transforming a process or GBS/SSC organization Detailed As-is Process Analysis to gauge Process and Technical Feasibility for transformation/Automation Solutions Bring Process Reengineering, RPA, AI/Analytics & Mini-Bot knowledge together to bring digital transformation solutions for process automations to clientsAbility to break Vast Business Areas into palatable, smaller Process Segments for assessmentsBased on high level process scan/analysis sessions effectively select/eliminate processes for further detailed assessmentAbility to visualize the transformed/automated process with a Design pattern thinking based on the intervention/automation Tool that is selected or is to be selectedUnderstand the commercial impact of a Tool selectionHolistic solution approach including the detail design plan to adhere to a hybrid-Agile implementationAbility to apply the Design pattern thinking, Solution approach (Hybrid-Agile) leading to effective business case predictionsIdentify repetitive manual tasks that have a potential for transformation/re-engineering/AutomationPropose standardization and re-engineering to optimize Automation potentialBridge between the Business and Technology (Development Build & Test) What are we looking for 1. Functional Skills Required The knowledge and ability required to design, develop and deliver people and process solutions for clients. A specific knowledge and ability typically needed to fulfil responsibilities associated with work done and consistent with a talent segment and role. Skills Description Business Analysis, GatheringAnalytics Solutions Design Skills Stakeholder Management Skills Project Management Skills Story Telling or Communication SkillsCritical Thinking and Problem-Solving Skills Transformation Skills Design Thinking Talent and HR Skills Six Sigma Project Certification (Green or Black belt and LSS Certified) RPA Tools Certification (for Design not coding) Roles and Responsibilities: Responsibilities include, but may not be restricted to (the standard suite of assets & methodologies prescribed are to be used)Drive Client workshops to understand Scope and Process details Conduct High Level Process and Technical Feasibility Assessment Propose & define transformation/automation Scope of the process Design a high level transformation/optimization/ Automated Solution schematic Create a Business View transformation/optimization/ Automation Solution Design. This involves the detailing of the As Is procedural steps and the design of the To Be process flow when configured for transformation/ optimization/automation for the identified & agreed scopeAssign Solution Complexity for the proposed Scope to be automated for the processUnderstand Operational Metrics of the Process inclusive of Volume, Seasonality, Average Handling Time, etc., to gauge Effort and Benefits Define a quantifiable Benefits Case to feed into the Business Case for the client Identify and confirm the capacity required to run the to be process/automation in BAU/production through License requirements to meet the process SLAs with factors like incoming volumes, application availability, handling time etc. Utilize the reusable Asset library & identify reusable components within each clientCreate a plan (hybrid-agile) to automate the process. Post Implementation support for Change Requests CR Impact analysis, Gauge feasibility, effort, timelines, Complexity, Benefits, etc., Lead & facilitate Sign off from the Client stakeholders on PDD, SDD, Scope and PlanAbility to lead & conduct Proof of Concepts wherever required by the Client Qualification Any Graduation

Dear Candidate, We have a Job Opening for Process Design Consultant in Banking Product Based Company at Mumbai, Chennai, Gift & Gurgaon. Requirement Details: Location : Mumbai, Chennai, Gift & Gurgaon Designation: Process Design Consultant Experience: 15+ Years Qualification: Bachelors Degree Responsibilities: Conducts Process/Activity Deep Dives powered by data analytics to identify opportunities to simplify, transform and continuously improve GBS-performed processes, operations, technology and /or activities, includes impact assessment and business case development. • As appropriate, drives adoption of data-driven OpEx leveraging key data, e.g. Activity Maturity Framework/Work Type, and Workplace Enabler (WPE) Engages with business partners to analyze processes and activities and identify opportunities for simplification by utilizing sound process improvement models and techniques Manages design or redesign of processes or activities using Design Thinking / Six Sigma methodologies. Integrates best practices with process design to ensure continuous process improvement. Effectively challenges the status quo and communicates with leaders, managers, peers and business partners on strategy, deliverables, timelines and support needed. Partners with GBS OpEx Process Design Managers to develop and execute plans, including ongoing success measures, to sustain the change Leveraging GBS' enterprise-wide perspective to identify and promote horizontal opportunities, especially related to Tech with Ops Provides structured insights for broader evaluation and solutioning Fosters a culture of continuous improvement, simplification and innovation across GBS Supports a traceability mindset whereby operational excellence success is quantified and measured Applies integrated understanding of technology, operations, and risk perspectives to propose and accelerate solutions Ensures stakeholders / partners are engaged, all impacts are identified, appropriate forums/reviews/ routines are leveraged for socialization and requisite approvals Enables GBS participation in ideation frameworks, e.g, Speak Up/SIM (Enterprise), Process Owner Liaison (GO) | Tech with Ops (GBS) Acts as a Brand Ambassador and advocate for the Operational Excellence function Works both independently and as a team member and among diverse viewpoints to determine the best path forward Applies good sense of judgment, knowing when to escalate and how to manage expectations Applies analytical and problem-solving skills and adapts quickly to new technologies, methodologies, and systems Manages GBS OpEx idea pipeline, including SpeakUp!, GBS OpEx Portal, and SIM If you are interested, kindly share your updated CV to ct3@convate.com with below details. Kindly fill the below details: 1. Reason for job change: 2. Current Salary: 3. Expected Salary: 4. Joining Time needed Request you to kindly refer any of your friends or colleagues relevant and interested to the opportunity shared. About Convate Consultancy Recruitment Firm: Estd in 2004, Convate (team of 60 recruiters) is a leading International Recruitment Company having operations in Bangalore and Dubai. We specialize in the recruitment of IT/Healthcare/Engineering in India and the Middle East. Convate provides a learning-based work culture with a strong opportunity to grow in the years to come. Thanks and Regards, Barsha Recruitment Specialist Ct3@convate.com Convate Consultancy Services Pvt Ltd

Skill required: Talent & HR Practice - Talent Management Designation: Delivery Lead Senior Manager Qualifications: Any Graduation Years of Experience: 16 to 25 years About Accenture What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs. Support workforce behavior in alignment with the organization`s business strategy by designing, developing, implementing, and executing key HR processes:strategic planning; supply demand; hiring and sourcing; on-boarding and integration; training and development; objective-setting and performance management; and compensation and rewards. Candidates with HRBP experience,Lead the training and service rehearsal activities & train BPO process SMEsMonitor training and service rehearsal results and progress and help the transition team resolve issues and gapsLead ongoing continuous process improvement analyses and monitoring of process-specific KPIs Extensive experience working across multiple 3rd party vendors/suppliers/carriers Exposure to regulatory reporting, laws, and country legislations Work closely with transitions and Change management teams to ensure smooth transition of Payroll processes/activities to Accenture Lead Hypercare and other Governance meetings for respective domains\Primary interaction will be with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Global Payroll Transformation Global Payroll Operations ExperienceVendor/Supplier Management Professional QualitiesGood oral and written communication skillsAbility to identify and effectively use resourcesExcellent customer service skillsOperational Excellence skills What are we looking for Advise & consult clients on future state Payroll organization design and target operating modelLead key strategic initiatives, driving Payroll Transformation, process reengineering to increase process effectiveness and efficiency and reducing cost of HR operations Provide end to end process expertise input to the process teams (BI) during global design preparation & localization workshops Participate in the global & localization sessions and provide leading practice input in administering local processesDrive and compile leading practices, and process design considerations incorporating build to operate efficiency design principlesProvide input into the technology enablement (Payroll System) and assist in identifying automation opportunities and address process administration gaps Provide input, where needed on service delivery components needed for policy harmonizationParticipate in global design authority discussions and provide input to any service delivery componentsParticipate in testing end to end processes in order to get familiarization of various system and process scenarios for SOP creation Lead the SOP build & work with the SMEs to document process narratives and localization requirements needs Roles and Responsibilities: In this role you are required to identify and assess complex problems for area(s) of responsibility The individual should create solutions in situations in which analysis requires in-depth knowledge of organizational objectives Requires involvement in setting strategic direction to establish near-term goals for area(s) of responsibility Interaction is with senior management levels at a client and/or within Accenture, involving negotiating or influencing on significant matters Should have latitude in decision-making and determination of objectives and approaches to critical assignments Their decisions have a lasting impact on area of responsibility with the potential to impact areas outside of own responsibility Individual manages large teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

KEY STAKEHOLDERS: INTERNAL Site Leadership Team, Global OE Head, Regional OE Head, Corporate Functions KEY STAKEHOLDERS: EXTERNAL Vendors, Consulting Firms REPORTING STRUCTURE: Role directly reports to Chief Manager-PE QUALIFICATION: B.E./M.E. in Industrial Engineering, Graduation/PG from NITIE or other reputed institutes, LSS GB/BB EXPERIENCE: 5 to 8 years of relevant experience in the area of Industrial Engineering at any manufacturing location/Corporate/Consulting firm. Hands on experience in implementing Productivity Excellence Framework. Should have lead/partnered in the translation of Productivity framework to tactical implementation plan. Have conducted the diagnostics, gap assessment, proposal alignment and simulated the POCs to drive the change. Should be well conversant and have driven projects/initiatives based on approaches i.e. MOST, Time motion, Lean, ToC, Six Sigma etc. Should be good with the latest trends in market, on automation/digitalization concepts. SKILLS AND COMPETENCIES Strong communication & influencing skills. Ability to build a strong working relationship with all stakeholders. Demonstrate high levels of Ownership & Accountability. Action-oriented and results-driven. Ability to organize the work, plan well and prioritize based on impact QUALIFICATION: B.E./M.E. in Industrial Engineering, Graduation/PG from NITIE or other reputed institutes, LSS GB/BB

Seeking an experienced Transformation Consultant to identify and implement high-impact improvements across people, process, and technology. The role involves co-developing transformation roadmaps with clients, conducting process discoveries, supporting innovation initiatives, and leading automation projects using RPA, AI, and cognitive tools. Responsibilities: Conduct Process Discoveries & Customer Journey Mapping Drive transformation initiatives using automation and analytics Collaborate with cross-functional teams for solution execution Lead client discussions during pre-sales, reviews, orals, and due diligence Train teams to foster a problem-solving culture Evaluate and implement emerging technologies Preferred Qualifications: Green Belt certification is mandatory; Black Belt preferred Minimum 5 years of total experience, with at least 3 years in digital transformation Experience working with contact center/CX transformation projects Exposure to modern technologies like GenAI, Agentic AI, Knowledge Bots, Conversational AI, etc. Hands-on with process tools like Visio and proficiency in documenting process flows

Seeking experienced Transformation Consultants to lead digital transformation projects aimed at enhancing contact center operations and customer experience. This role focuses on process improvement using structured methodologies and modern technologies like GenAI, Agentic AI, and Conversational AI Bots. Key Responsibilities: Lead and execute transformation initiatives in contact center and customer experience domains Conduct Process Discoveries, Customer Journey Mapping, and gap analyses Drive improvements using DMAIC methodology and Lean Six Sigma tools Implement solutions involving RPA, AI-enabled bots, and other emerging technologies Collaborate across delivery, sales, and technology teams Facilitate client interactions and support pre-sales, orals, and due diligence Foster a problem-solving culture through training and mentoring Mandatory Qualifications: Green Belt certified (mandatory), Black Belt preferred 5+ years of total experience, with 3+ years specifically in digital transformation Hands-on with Visio, knowledge of GenAI, Agentic AI, Conversational Bots Strong exposure to contact center / CX transformation

Bachelors degree in computer science, engineering or relevant field and 10+ years of change management or transformation 5+ years of Program Management experience in a matrix environment Exposure to drive complex improvement / transformation projects across multiple accounts/domains. Transformation / Process Re-engineering (RPA, IVR, Cognitive, Bots, Messaging, Analytics, Lean / Six Sigma) Strong understanding of AI enabled Conversation Bots (Chat Bots, Email Bots, Social Bots, Knowledge Bots, etc) Experience collaborating cross functionally within all organizational levels to build collaborative relationships. Strong internal client-facing skills with excellent communication, negotiation and conflict management skills Analytical acumen and the ability to streamline complex processes. Flexibility to work in shifts. Preferred Qualifications: Working knowledge of the Scaled Agile Framework Experience in the contact center or BPO industry Six Sigma Greenbelt or Blackbelt PMP certification preferred OCM (Organizational Change Management) certification preferred.

Bachelors degree in computer science, engineering or relevant field and 10+ years of change management or transformation 5+ years of Program Management experience in a matrix environment Exposure to drive complex improvement / transformation projects across multiple accounts/domains. Transformation / Process Re-engineering (RPA, IVR, Cognitive, Bots, Messaging, Analytics, Lean / Six Sigma) Strong understanding of AI enabled Conversation Bots (Chat Bots, Email Bots, Social Bots, Knowledge Bots, etc) Experience collaborating cross functionally within all organizational levels to build collaborative relationships. Strong internal client-facing skills with excellent communication, negotiation and conflict management skills Analytical acumen and the ability to streamline complex processes. Flexibility to work in shifts. Preferred Qualifications: Working knowledge of the Scaled Agile Framework Experience in the contact center or BPO industry Six Sigma Greenbelt or Blackbelt PMP certification preferred OCM (Organizational Change Management) certification preferred.

Seeking experienced Transformation Consultants to lead digital transformation projects aimed at enhancing contact center operations and customer experience. This role focuses on process improvement using structured methodologies and modern technologies like GenAI, Agentic AI, and Conversational AI Bots. Key Responsibilities: Lead and execute transformation initiatives in contact center and customer experience domains Conduct Process Discoveries, Customer Journey Mapping, and gap analyses Drive improvements using DMAIC methodology and Lean Six Sigma tools Implement solutions involving RPA, AI-enabled bots, and other emerging technologies Collaborate across delivery, sales, and technology teams Facilitate client interactions and support pre-sales, orals, and due diligence Foster a problem-solving culture through training and mentoring Mandatory Qualifications: Green Belt certified (mandatory), Black Belt preferred 5+ years of total experience, with 3+ years specifically in digital transformation Hands-on with Visio, knowledge of GenAI, Agentic AI, Conversational Bots Strong exposure to contact center / CX transformation