Director of Customer Program Management

As a Director of Customer Programs Management at MaxLinear, you will play a crucial role in coordinating, executing, tracking, and delivering key customer projects from initiation through completion. Your primary responsibility will be to drive the execution of customer programs while ensuring alignment with internal product lines and customer support stakeholders. In this role, you will lead and motivate internal teams to execute customer plans effectively. This includes defining specific responsibilities for each team, managing release schedules, monitoring program milestones and deliverables, and ensuring terms of acceptance are met. You will also collaborate with Platform programs in the broadband business unit to integrate multiple MaxLinear SoC products for addressing key opportunities in the broadband business sector. Your interactions with customers will be an integral part of this role. You will work closely with customers to understand project requirements, identify successful business project implementations, and serve as a trusted advisor to them. It will be your responsibility to identify and resolve operational and service-related issues to ensure customer satisfaction. Additionally, you will keep senior management and customers informed about project status, schedules, and key issues on a regular basis. You will provide timely responses to customer inquiries, represent customer input in technical and business terms, and build strong relationships with customer decision-makers and influencers. Furthermore, you will contribute to enhancing SOC/platform execution processes and other MaxLinear customer-related procedures such as Quality, RFPs, and Voice of the Customer. Your role will involve managing multiple customer programs, leading cross-functional global teams, making effective presentations to senior management, and demonstrating a good understanding of SOC/FPGA development and systems integration flow. To qualify for this position, you should have experience in customer-facing roles with lead OEMs and Carriers, managing customer programs from inception to implementation, and building strong relationships while ensuring quality and meeting deadlines. You should possess strong organizational, project management, and execution skills, along with excellent oral and written communication skills in English. A Bachelor's degree in Electrical Engineering or related field with 8 years of experience, a Master's degree with 6 years of experience, or a Ph.D. with 3 years of experience is required for this role. The ability to travel to customer and regional sales sites is also necessary. MaxLinear is a global company listed on NASDAQ (MXL) that focuses on improving communication networks through highly integrated semiconductor solutions. We are dedicated to solving communication technology challenges and offer exciting opportunities for talented individuals to make a difference in the world. If you are passionate about innovation, outstanding execution, and collaboration, we invite you to join our team and contribute to building cutting-edge products that shape the future of communication technology.,