Dialer Officer

As a Dialer Officer within our Lead Management System division located in Ghansoli (Mahape, Navi Mumbai), you will play a crucial role in managing and optimizing dialer operations across various teams and campaigns. Your primary focus will be on ensuring that calling strategies align with business objectives efficiently, leveraging your deep knowledge of dialer systems and CRM integrations. Your key responsibilities will include designing and executing dialer strategies for multiple teams, implementing a comprehensive dialing plan encompassing various dialing methods, monitoring and optimizing dialer platform performance, administering the predictive dialer system, analyzing agent statistics for strategy refinement and training inputs, developing and distributing daily reports and metrics, ensuring compliance with regulations, managing campaign execution, conducting Quality Assurance checks, and collaborating with stakeholders to suggest and implement improvements. To be successful in this role, you should have a minimum of 4 years of experience in high-volume contact center environments, hands-on expertise in dialer systems and CRM-dialer integrations, the ability to independently manage shift operations, oversee PAN India dialer operations, possess excellent communication, time management, and analytical skills, and be adept at interacting with stakeholders at all levels. If you thrive in a fast-paced environment, excel at operations, predictive dialing, quality assurance, CRM integrations, campaign management, stakeholder management, and have a passion for optimizing dialer systems, we encourage you to apply for this position.,