4.0 - 8.0 years

0 Lacs

navi mumbai, maharashtra

On-site

As a Dialer Officer within our Lead Management System division located in Ghansoli (Mahape, Navi Mumbai), you will play a crucial role in managing and optimizing dialer operations across various teams and campaigns. Your primary focus will be on ensuring that calling strategies align with business objectives efficiently, leveraging your deep knowledge of dialer systems and CRM integrations. Your key responsibilities will include designing and executing dialer strategies for multiple teams, implementing a comprehensive dialing plan encompassing various dialing methods, monitoring and optimizing dialer platform performance, administering the predictive dialer system, analyzing agent statistics for strategy refinement and training inputs, developing and distributing daily reports and metrics, ensuring compliance with regulations, managing campaign execution, conducting Quality Assurance checks, and collaborating with stakeholders to suggest and implement improvements. To be successful in this role, you should have a minimum of 4 years of experience in high-volume contact center environments, hands-on expertise in dialer systems and CRM-dialer integrations, the ability to independently manage shift operations, oversee PAN India dialer operations, possess excellent communication, time management, and analytical skills, and be adept at interacting with stakeholders at all levels. If you thrive in a fast-paced environment, excel at operations, predictive dialing, quality assurance, CRM integrations, campaign management, stakeholder management, and have a passion for optimizing dialer systems, we encourage you to apply for this position.,

Posted 5 days ago

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Executive - Dialer Operation 1point1

3.0 - 6.0 years

3 - 6 Lacs

Bengaluru, Karnataka, India

On-site

Key Responsibilities Minimum 2+ years of experience working with Genesys dialer systems Perform daily data uploads, downloads, imports, and campaign configurations Create and update dialing campaigns, filters, list strategies, and reporting templates Optimize dialer performance and ensure overall dialer efficiency Conduct real-time monitoring of dialer queues, agent availability, and skill sets Manage day-to-day dialer operations including agent setup, reporting, and issue tracking Collaborate with Operations and WFM teams to align dialer strategy with business goals Escalate and track resolution of dialer-related technical issues with appropriate teams or vendors Set up and manage predictive and blended dialing services as per division requirements Perform in-depth analysis on campaign performance and recommend improvement strategies Monitor dialer KPIs and share performance insights with stakeholders Provide technical support and reporting in collaboration with IT and operations

Posted 3 weeks ago

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