Technical Support Consultant

1 - 6 years

3 - 6 Lacs

Posted:1 week ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities:

  • Be part of a 24x7 Grade Service Desk Team.
  • Triage issues coming from all channels such as phone (Inbound & Outbound), chats, email web portal (Omni Channel).
  • Prioritize customer urgency and issues.
  • Search and reuse information from internal information repositories.
  • Log all incidents, requests, and customer interactions into the case management system.
  • Drive issues through the organization with urgency.
  • Assess customer sentiment at all stages during communication.
  • Communicate verbally or in writing with the appropriate level of etiquette, timeliness, and professionalism.
  • Understand the business impact of issues.
  • Stay calm under stressful conditions while driving issues forward.
  • Quickly learn and apply new knowledge and concepts.

Note-Upselling Experience and Graduation is Mandatory for this Role.

Interested candidates please contact on below mentioned details-

mansi.sa@dinllp.com or on 8368864718

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DIN Engineering Services (DIN) logo
DIN Engineering Services (DIN)

Engineering Services

N/A

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