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0.0 - 3.0 years
3 - 5 Lacs
Haridwar, Dehradun, Lucknow
Work from Office
HIRING FOR CUSTOMER SUPPORT & TECHNICAL SUPPORT EXECUTIVE FOR JAIPUR LOCATION 5 DAYS WORKING + FREE CABS + SALARY UP TO 5 LPA + INCENTIVES. Call HR Mansi TO Schedule Your Interview @ 9257030238 Drop your Resume # shaktideora@virtueplacement.com Role & responsibilities Always deliver outstanding customer service, through direct interaction with customers and advisors via email and post. Answer queries, update policies, make necessary amendments and manage payment schedules. Responsible for complying with customer data protection checks. Handle all interactions with professionalism and empathy. Maintaining accurate file records of all actions taken. Respond to customer objections and demonstrate excellent problem-solving skills. Preferred candidate profile Candidate should have excellent written & verbal communication/- Good Computer knowledgeable/- Fresher & Exp Both Can Apply/- Good communication skills/- Typing 25 WPM/- Perks and benefits 5 Days working Monthly Incentive Free Cabs 15 Day Accommodation Relocation Bonus 10K Call HR Mansi TO Schedule Your Interview @ 9257030238 Drop your Resume # shaktideora@virtueplacement.com Note Applications SENT TO ANY Other Email Address WILL NOT BE Entertained
Posted 1 hour ago
0.0 - 3.0 years
3 - 5 Lacs
Noida, Gurugram, Delhi / NCR
Work from Office
HIRING FOR CUSTOMER SUPPORT & TECHNICAL SUPPORT EXECUTIVE FOR JAIPUR LOCATION 5 DAYS WORKING + FREE CABS + SALARY UP TO 5 LPA + INCENTIVES. Call HR Shakti TO Schedule Your Interview @ 9257030239 Drop your Resume # shaktideora@virtueplacement.com Role & responsibilities Always deliver outstanding customer service, through direct interaction with customers and advisors via email and post. Answer queries, update policies, make necessary amendments and manage payment schedules. Responsible for complying with customer data protection checks. Handle all interactions with professionalism and empathy. Maintaining accurate file records of all actions taken. Respond to customer objections and demonstrate excellent problem-solving skills. Preferred candidate profile Candidate should have excellent written & verbal communication/- Good Computer knowledgeable/- Fresher & Exp Both Can Apply/- Good communication skills/- Perks and benefits 5 Days working Monthly Incentive Free Cabs 15 Day Accommodation Relocation Bonus 10K Call HR Shakti TO Schedule Your Interview @ 9257030239 Drop your Resume # shaktideora@virtueplacement.com Note Applications SENT TO ANY Other Email Address WILL NOT BE Entertained
Posted 1 hour ago
0.0 - 3.0 years
1 - 2 Lacs
Ahmednagar
Work from Office
The Systems team is responsible for installing, maintaining and troubleshooting the infrastructure. This includes, but is not limited to, networking. It also includes the various software elements around both the core operating system
Posted 18 hours ago
1.0 - 2.0 years
2 - 3 Lacs
Hosur
Work from Office
-Provide IT support by resolving hardware, software& network issues, setting up workstations, handling peripherals & escalating complex problems. -Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role
Posted 19 hours ago
2.0 - 7.0 years
4 - 6 Lacs
Hyderabad, Pune, Bengaluru
Work from Office
Exp - Min 2 Years in Service Desk | Ticketing Tools Voice –International Excellent Communication Any Graduate CTC: Up to 4-6 LPA Fixed + Allowances + Incentives Location: Pune / Hyderabad / Bangalore Shifts: 24/7 (US Shifts) Contact no. - 8529474615
Posted 19 hours ago
4.0 - 7.0 years
5 - 8 Lacs
Pune, Ahmedabad, Vadodara
Work from Office
ODI Development ODI Existing Support - If any Client Communication and Updating all the responsible stakeholder Data Warehouse knowledge PL SQL Knowledge
Posted 19 hours ago
2.0 - 3.0 years
4 - 5 Lacs
Bengaluru
Work from Office
Window/Linux Installation & Configuration, troubleshooting of network connection issue, addrressing user tickets, printer issues, knowledge on mobile & sound device, WIFI, good communication skills 1. What is DHCP 2. What is DNS 3. What is IP Config 4. What is a Domain 5. What is IP Config Command 6. What is tehe operating system 7. Type of OS 8. what is ticketing tool 9. Difference between Incident & Service Request
Posted 19 hours ago
1.0 - 2.0 years
4 - 8 Lacs
Mumbai
Work from Office
Safe Pro Fire Services Pvt. Ltd. is looking for IT Professional to join our dynamic team and embark on a rewarding career journey Designing and implementing IT systems and networks Managing the organization's IT infrastructure, including servers, networks, hardware, and software Troubleshooting and resolving IT issues and problems Ensuring the security and integrity of the organization's data and systems Developing and implementing IT policies and procedures Providing technical support to end-users Conducting regular backups and disaster recovery planning Monitoring system performance and making recommendations for improvements Collaborating with other departments to ensure that the IT infrastructure meets business requirements Excellent problem-solving and analytical skills Strong communication and interpersonal skills
Posted 20 hours ago
1.0 - 3.0 years
3 - 7 Lacs
Tumkur
Work from Office
SHRI DEVI INSTITUTE OF MEDICAL SCIENCES & RESEARCH is looking for System Admin / IT Executive to join our dynamic team and embark on a rewarding career journeyInstalling, configuring, and maintaining servers, workstations, and other computer systems.Monitoring and analyzing system performance to identify and resolve problems.Performing regular backups and disaster recovery operations.Maintaining security systems, including firewalls and intrusion detection systems.Managing user accounts and access rights to systems and data.Keeping software up-to-date and ensuring licenses are in compliance.Providing technical support to users, including troubleshooting hardware and software problems.Collaborating with other IT staff and stakeholders to ensure the smooth operation of systems and services.Excellent troubleshooting and problem-solving skills.
Posted 20 hours ago
1.0 - 4.0 years
2 - 5 Lacs
Bengaluru
Work from Office
Deluxe Media Inc. is looking for Deluxe ONE Technician Tier I to join our dynamic team and embark on a rewarding career journey Conducting electrocardiogram (EKG), phonocardiogram, echocardiogram, and stress tests by using electronic equipment. Ensuring cardiology patients are comfortable by answering any questions they have about the tests. Recording the results of cardiological tests and consulting with the physician on duty to schedule any follow-up tests. Assisting physicians during non-evasive cardiological procedures by monitoring the patients' heart rates and alerting the physicians to any readings outside normal ranges. Maintaining cardiological equipment and supplies with daily cleanings and adjustments. Recording supply inventory levels and restocking the supply storeroom accordingly. Troubleshooting problems with cardiological equipment and reporting any malfunctions to superiors. Staying up-to-date with cardiological developments by attending conferences and participating in research projects
Posted 20 hours ago
0.0 - 6.0 years
2 - 8 Lacs
Mumbai, Navi Mumbai
Work from Office
1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs
Posted 20 hours ago
2.0 - 3.0 years
4 - 5 Lacs
Mumbai, Navi Mumbai
Work from Office
Level L 1 Experience Range 2-3 Years Required Skills Set Window, OS, Outlook 365. Trouble Shooting, Service Now tools knowledge Salary Range 19,000-21,000 Qualification Graduate and IT Related diploma Certification Optional Technical Question A user reports that their computer is running slow. What steps would you take to diagnose and resolve the issue? What is OS and its functionality How do you troubleshoot a computer that is not powering on? What are the differences between Windows 10 and macOS in terms of user interface and key features? How do you check the IP address of a computer running Windows? How do you install additional RAM in a desktop computer? What tools or software do you use to diagnose hardware issues on a laptop? How would you install a printer on a Windows computer? A user is unable to open Microsoft Word. How would you troubleshoot this issue? ow do you troubleshoot network connectivity issues on a desktop computer? Explain the difference between a wired and wireless network connection. What are some common signs that a computer might be infected with malware? How do you reset a users password in Active Directory? How do you handle a situation where a user is frustrated and not cooperating during a technical support call? Do you know how to log a ticket and which tool you have used for it. Have you used remote desktop tools like Team Viewer or Remote Desktop Connection? Describe your experience. How would you assist a user remotely who is located in a different office?
Posted 20 hours ago
4.0 - 6.0 years
1 - 3 Lacs
Hyderabad
Work from Office
Role & responsibilities Job Title: System Administrator Skills Required: IT IS_Service Desk Experience Range: 4-6 years Role Description: Communication: Excellent communication skills required Experience: Minimum: 2 years, Ideal: 78 years Domain: Infrastructure support (MS 365, Windows, etc.) IT Support Skills: Must understand desktop support Experience with Windows 10 / 11 Familiarity with MS Office Troubleshooting VPN issues Wireless issues resolution L1 Issues Handling, SOP-based troubleshooting experience required Preferred Experience • Companies like Genpact, Accenture (AR), Wipro • Tier-2 experienced candidates • Enterprise-scale support experience is a big plus
Posted 1 day ago
1.0 - 6.0 years
5 - 8 Lacs
Pune
Work from Office
Looking for immediate joiners, Technical Support Engineer, Pune (AD, Outlook Configuration, Networking) Role & responsibilities: US Voice Process Profile Requirement: 1. UG / Grad both eligible with 1year of documented Technical Experience (Min 1 yr Windows Server Exp for Premier) 2. Internal Students not eligible 3. Designation offered: Technical Support Associate 4. Core Competencies/Skills/Knowledge: a. Strong Problem Solving and Troubleshooting Skills & thinks logically. b. Working knowledge of personal computer architecture and network architecture. c. Passion for Technology (curious, has desire to learn, doesnt rely on past knowledge, stays on top of latest technologies). d. EPS (Server support) operates on callback model where the cases are created for the customers and the engineers talk to the customers. They require assistance with troubleshooting on 2003,2008, 2008r2, SCCM, SCMON, Win XP, Vista, Win7, Exchange 2007, IIS, ISA e. Working/knowledge of Windows NT Server and/or Windows 2000 Server and Windows NT Workstation and/or Windows 2000 Professional f. MCP/MTA/MCSA/MCITP/MCSE Certified in Windows Server Operating Systems recommended. g. Understanding of Active Directory, DNS, DHCP, System Set up, System Performance and Domain Environment, Boot Process (Backup Process, Types Of Backup, Hyper-V Type 1 & Type 2 , Storage. *Excellent English Communication mandate* Salary : Upto 8LPA Interested, plz call: Rose (9873538143 / WA : 8595800635) rose2hiresquad@gmail.com
Posted 1 day ago
1.0 - 4.0 years
1 - 2 Lacs
Hyderabad
Work from Office
Roles and Responsibilities Knowledge of Hardware of PCs, Thin Clients, Laptops, Printers, installation and back up of Operating Systems and Other Software, Installation of printers, Configuration of printers in RDSH environments. Knowledge of OS Support to printers, Installation of Printer Drivers, Configuration of Wireless Access Points, Remote Connections, Network related assets like Network Switches, Hubs, POEs, Patch Panels, application deployment, anti-virus & Firewall settings. Provide technical support for desktop hardware, software, and network connectivity issues. Troubleshoot and resolve complex technical problems using various tools and techniques. Manage asset inventory, deploy new systems, and perform system engineering tasks. Collaborate with other teams to ensure seamless system installation and maintenance. Perform routine maintenance tasks such as patch management, antivirus updates, and disk space monitoring. Employment Type- Contract ( 1 Year Contract) Desired Candidate Profile 2-3 years of experience in Desktop Support or related field (IT Services & Consulting). Diploma holder from any specialization; ITI certification preferred. Strong knowledge of operating systems (Windows), networking protocols (TCP/IP), and troubleshooting techniques.
Posted 1 day ago
10.0 - 20.0 years
30 - 37 Lacs
Visakhapatnam, Hyderabad
Work from Office
Senior Manager of Site Enablement POSITION DETAILS Working Hours: 5:00 Ensure effective and successful execution of Remote Technical and Design teams Ensure teams provide excellent customer service and meeting SLAs Ensuring integrity and availability of solutions, as well as, the ability to identify efficiencies and gaps. Establishing and maintaining measures/procedures to ensure integrity, adherence to process, and performance of remote teams Owner and maintain a Ticket Management and resolution play book. Building standards and the ability to continuously evolve standards for better customer outcomes. Liaise with other departmental heads to plan and implement action plans for improved execution, as well as, technical and design processes. Support Project Management and Sales Orchestrate daily effective ticket assignment, delegation, and appropriate escalation. Evaluate problems and provide applicable solutions to meet macro and micro-outcomes. Seek to overcome challenges and accept failure as an opportunity for improvement. Exercise strong analytical skills to collect, articulate, explain, and evaluate measurables. Provide data and reporting of KPIs and trends to Management in ad-hoc, weekly, monthly and as needed. Team Leadership Set a clear team schedule, goals, and expectations. Manage timesheets, time-off requests, and capacity of the team. Delegate tasks and set deadlines. Conduct One-On-Ones Utilize our ticketing platform to manage team performance and report on metrics. Perform regular ticket audits to recognize success and identify opportunities for improvement. Participate in the interview process to vet qualified team members. Identify and resolve problems promptly. Gather and analyze information and develop alternative solutions. Listen to team members feedback and resolve issues or conflicts in a timely manner. Ability to make critical decisions while following company procedures. Ability to accept responsibility and account for own actions. Display original thinking and creativity. Develop innovative approaches and ideas and generate suggestions for improving work. Review outcomes to promote successful behaviors and provide feedback opportunities for growth. Identify team member development needs and coach accordingly. Provide new hire training and participate in 90 Day Introductory Evaluations. Recognize high performance and reward accomplishments. Technical Prowess In order to effectively lead and coach your Team, the following technical skills and experiences are voluntary but will assist in your success. The technology across our platform varies but are concentrated on hardware, software, and networking topics including. For example: Remote desktop support Desktop applications Enterprise level network architecture Complex LAN/WAN environments VPN technologies (L2TP, IPsec, OpenVPN, etc.) Network security (Cisco, SonicWall, Cradlepoint, etc.) Virtualization technologies (VMWare, Hyper-V, etc.) Various operating systems (Linux, MacOS, Windows) Security protocols (HTTPS, TLS/SSL, AES, etc.) Network protocols (TCP/IP, LDAP, Domain, DHCP, DNS, etc.) Networking and configurations (Switching, routing, firewalls, etc.) Web technologies (XML, HTML, CSS) Cloud Services (Amazon Web Services, Azure, Private Cloud, etc.) Ticketing Systems (ServiceNOW, Zendesk, Connectwise Manage, Remedy, etc.) SKILLS & ABILITIES Education & Experience: 8+ years experience in a technical support, helpdesk, or network support management or similar industry experience. Experience with managing customer facing teams. 2+ years’ experience managing staff of more than 25 people. Demonstrate an ability to collaborate with the US functional manager for driving business objectives Ability to organize and delegate work, and track SLAs towards providing excellent customer service. Preferred certifications include CompTIA Linux+, Network+, CCNA but are not required. Bachelor’s Degree preferred, or equivalent combination of education, training, and experience. Strong communication skills - written and verbal Ability to work effectively with remote teams CAD experience is a plus. Preferred IIT/Prestigious Engineering Institutes. CCNP/CCSP, or equivalent certifications in network administration and security will be a strong plus. Role & responsibilities Preferred candidate profile
Posted 1 day ago
1.0 - 3.0 years
5 - 9 Lacs
Bengaluru
Work from Office
Key Responsibilities: Provide L2/L3 technical support for all hospital applications, ensuring minimal downtime and fast issue resolution. Troubleshoot and resolve application/database-related incidents reported by clinical and non-clinical users. Work closely with application vendor and internal IT teams for issue escalation and application patch management. Perform regular MS SQL database health checks, backups, optimization, and performance tuning. Write and maintain SQL scripts, queries, and stored procedures for data extraction and reporting. Participate in UAT (User Acceptance Testing) for application upgrades and deployments. Maintain documentation for system configurations, workflows, and troubleshooting steps.
Posted 1 day ago
1.0 - 6.0 years
2 - 2 Lacs
Gurugram
Work from Office
Managed and monitored all installed system and infrastructure to ensure the highest level of availability. Provide L1 Level support in LAN, Remote support. Provide Software, Hardware, Network Support and Operating System support . Configuring Microsoft outlook for user and troubleshooting Mail Problem. Basic Networking, peer to peer, Map drive, Data sharing Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role Address user tickets regarding hardware, software and networking installing applications and computer peripherals. Hands-on experience with Windows environments. Knowledge of network security practices and anti-virus programs. Excellent problem-solving and multitasking skills. Customer-oriented attitude. Handling the Printer & WI-FI device in customer location.
Posted 1 day ago
6.0 - 11.0 years
4 - 9 Lacs
Gurugram
Work from Office
Monitor all Network & activity by Spicejet Network Application (like ISP, Firewall, Switch, Bandwidth, Printers.Install, configure, and support an organization's on network. Managing Firewall policy, Allow to approved Web-site for user. Required Candidate profile Should be Argo Chemical Industries Identify problems, troubleshoot and provide advice and training to assist users. Knowledge of SAP Hana implementation
Posted 1 day ago
4.0 - 9.0 years
3 - 8 Lacs
Navi Mumbai
Work from Office
Position Description Position: Technical Support - Proficient Company: Inspiroz IT Services Pvt. Ltd. Location: Ghansoli, Navi Mumbai Inspiroz provides ongoing support and maintenance services through a unique model that blends on-site and remote support for existing IT infrastructure and devices to sustain their purpose and benefits. At Inspiroz, we solve charter and independent schools technology challenges by providing unmatched expertise through strategy, implementation, and managed services. We partner with school leaders and educators to improve the way technology is used to drive transformational student outcomes and achieve operational goals. With stable, portable and scalable IT, we prepare and support each schools technological environment through various phases of evolution and growth. To learn more, please visit www.inspirozit.com Position Background: Inspiroz is searching for a Technical Support - Proficient to join our team for one of our clients. The Technical Support - Novice will be responsible for providing basic remote technical support, maintaining the integrity of clients overall technological infrastructure, and delivering exceptional service that improves customer satisfaction, and maximizes customer retention. Job Duties (including but not limited to): Be able to install, configure, troubleshoot and resolve technical issues properly Complete daily checklists, continuously monitor work queues and review and acknowledge all assigned tickets for the next day by the end of the current shift Provide excellent customer support and technical services remotely Take ownership of tasks and follow through to ensure complete resolution Experience working in a team-oriented, collaborative environment What Our Ideal Candidate Will Bring: The successful candidate should have a bachelors degree or equivalent certifications: A+, N+, CCENT, Microsoft, CCNA Certifications preferred Minimum 3+years of outstanding customer service experience Minimum 3+ years of technical support Strong/Advanced working knowledge of: o Windows Server and Desktop Devices o Apple Devices (Macs, iPad, iPhone) o Understanding Remote access tools such as Automate o Knowledge of a ticketing system like ConnectWise Manage o Active Directory, File & Printer Servers o Office 365/Google Suite Administration o Networking & Network Switches o Hardware and Software Installations/Troubleshooting Skills: Excellent customer service skills Excellent hands-on technical support skills Excellent verbal and written communication skills An eagerness to learn with a passion for technology A positive personality, attitude and a team player What Our Ideal Candidate Will Receive: A company focused on maintaining a great company culture An opportunity to make a difference in the company and to be rewarded for doing so A company that is always looking to improve while adhering to our core principles. An opportunity for career growth within the organization Competitive compensation package with variable pay potential and benefits Please click on the link below to fill out the Application Form: https://zurl.to/Ts0U If Interested please email your updated resume on swarupa.k@inspirozit.com / Swarupa-7208876869
Posted 1 day ago
0.0 - 2.0 years
1 - 3 Lacs
Navi Mumbai
Work from Office
Position Description Position: Technical Support - Novice Company: Inspiroz IT Services Pvt. Ltd. Location: Ghansoli, Navi Mumbai Inspiroz provides ongoing support and maintenance services through a unique model that blends on-site and remote support for existing IT infrastructure and devices to sustain their purpose and benefits. At Inspiroz, we solve charter and independent schools technology challenges by providing unmatched expertise through strategy, implementation, and managed services. We partner with school leaders and educators to improve the way technology is used to drive transformational student outcomes and achieve operational goals. With stable, portable and scalable IT, we prepare and support each schools technological environment through various phases of evolution and growth. To learn more, please visit www.inspirozit.com Position Background: Inspiroz is searching for a Technical Support - Novice to join our team for one of our clients. The Technical Support - Novice will be responsible for providing basic remote technical support, maintaining the integrity of clients overall technological infrastructure, and delivering exceptional service that improves customer satisfaction, and maximizes customer retention. Job Duties (including but not limited to): Be able to install, configure, troubleshoot and resolve technical issues properly Complete daily checklists, continuously monitor work queues and review and acknowledge all assigned tickets for the next day by the end of the current shift Provide excellent customer support and technical services remotely Take ownership of tasks and follow through to ensure complete resolution Experience working in a team-oriented, collaborative environment What Our Ideal Candidate Will Bring: The successful candidate should have a bachelors degree or equivalent certifications A+, N+, CCENT, CCNA Certifications preferred Minimum 0-1years of outstanding customer service experience Minimum 0-1 years of technical support Basic working knowledge of: Windows Devices Apple Devices Understanding Remote access tools such as TeamViewer, MSP anywhere, LogMeIn, AnyConnect Knowledge of a ticketing system like ConnectWise Manage Office 365/Google Suite Administration Networking basics Hardware and Software Installations/Troubleshooting Skills: Excellent customer service skills Excellent hands-on technical support skills Excellent verbal and written communication skills An eagerness to learn with a passion for technology A positive personality, attitude and a team player What Our Ideal Candidate Will Receive: A company focused on maintaining a great company culture An opportunity to make a difference in the company and to be rewarded for doing so A company that is always looking to improve while adhering to our core principles. An opportunity for career growth within the organization Competitive compensation package with variable pay potential and benefits Please click on the link below to fill out the Application Form: https://zurl.to/Ts0U
Posted 1 day ago
1.0 - 6.0 years
2 - 4 Lacs
Pune
Work from Office
Macbook Hardware Troubleshooting, Software Support, Network Administration, User Support, Asset management, Vendor Management
Posted 1 day ago
1.0 - 3.0 years
1 - 6 Lacs
Gurugram
Work from Office
Troubleshooting, Website update. Helping to install, configure and maintain the companys IT framework Setting up hardware and software applications as and when required Providing general support for the IT department and for the companys computer users Installing and maintaining various peripherals as well as installing relevant updates and patches Handling customer and colleague queries regarding networks, systems and applications, often through a help desk. Various ongoing tasks such as checking and proofreading content, data entry, database maintenance and using printers, copiers
Posted 1 day ago
1.0 - 4.0 years
3 - 5 Lacs
Mumbai
Work from Office
Join us as a CIB Premium Service Desk Analyst at Barclays where you'll provide critical desktop support services, harnessing technology to revolutionise our digital offerings, ensuring unparalleled experiences You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences As a part of the team, you will deliver technology stack, using strong analytical and problem solving skills to understand the business requirements and deliver quality solutions You'll be working on complex technical problems that will involve detailed analytical skills and analysis This will be done in conjunction with fellow engineers, business analysts and business stakeholders To be successful as a Service Desk Analyst, you should have experience with: Essential Skills A demonstrated ability to learn, identify, and resolve systemic problems Ability to triage and work individually and on a team in a fast-paced environment Supporting Front Office, client-facing employees remotely and in-person Some Other Highly Valued Skills May Include Experience supporting applications like Bloomberg, Eikon / Reuters Dealing, E-Speed, Tradeweb, BrokerTec, FactSet Experience working with Microsoft Active Directory, Windows Registry, Roaming Profiles, SCCM, Group Policy, Hardware Drivers, Anti-malware, Hotfixes You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills This role will be based in Mumbai Purpose of the role To provide frontline support and useful resources to departments and colleagues across the bank with everyday IT problems, issues and requests Accountabilities Provision of high-quality support and problem-solving capabilities through various communication channels to resolve specific technology issues related to products and applications, ensuring that the relevant stakeholders are updated on progress Development of reports and dashboards to visualise and communicate key findings and recommendations for improvement to team leads and relevant stakeholders Management of user requests including password resets, software installation, access provisioning and equipment troubleshooting Collection and maintenance of incidents, requests and resolutions to access trends, identify common issues, track services metrics Maintenance of a knowledge base containing documentation of resolved cases for future reference and self-service opportunities Execution of assessments to establish the severity and urgency of reported issues to support the prioritisation process Development and provision of user training on applications, systems and equipment to enhance experience and self-sufficiency Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard The four LEAD behaviours are: L Listen and be authentic, E Energise and inspire, A Align across the enterprise, D Develop others OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate Will have an impact on the work of related teams within the area Partner with other functions and business areas Takes responsibility for end results of a teams operational processing and activities Escalate breaches of policies / procedure appropriately Take responsibility for embedding new policies/ procedures adopted due to risk mitigation Advise and influence decision making within own area of expertise Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function Make evaluative judgements based on the analysis of factual information, paying attention to detail Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents Guide and persuade team members and communicate complex / sensitive information Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship our moral compass, helping us do what we believe is right They will also be expected to demonstrate the Barclays Mindset to Empower, Challenge and Drive the operating manual for how we behave
Posted 1 day ago
0.0 - 5.0 years
2 - 7 Lacs
Pune
Work from Office
We are looking for a highly skilled and experienced System Administrator to join our team in Pune. The ideal candidate should have 0-10 years of experience. Roles and Responsibility Manage and maintain computer systems, networks, and peripherals. Troubleshoot hardware and software issues efficiently. Develop and implement system administration policies and procedures. Collaborate with other teams to ensure seamless integration of systems. Monitor system performance and recommend improvements. Ensure data security and integrity by implementing appropriate measures. Job Requirements Strong knowledge of computer systems, networks, and operating systems. Experience with system administration tools and technologies. Excellent problem-solving skills and attention to detail. Ability to work independently and as part of a team. Strong communication and interpersonal skills. Familiarity with industry-standard protocols and standards. Employee type: FULL TIME. Notice period: Immediate joiners.
Posted 1 day ago
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The desktop support job market in India is thriving, with numerous opportunities available for job seekers in this field. Desktop support professionals play a crucial role in providing technical assistance to end-users and ensuring smooth operations within an organization's IT infrastructure.
The average salary range for desktop support professionals in India varies based on experience and location. Entry-level positions typically start at around INR 2.5-3.5 lakhs per annum, while experienced professionals can earn upwards of INR 6-8 lakhs per annum.
In the desktop support field, a typical career path may include roles such as Desktop Support Technician, IT Support Specialist, System Administrator, and IT Manager. As professionals gain experience and expertise, they can progress to higher-level positions like IT Director or Chief Information Officer.
In addition to technical proficiency in desktop support, professionals in this field are often expected to have knowledge of networking, hardware troubleshooting, operating systems (e.g., Windows, macOS), and basic cybersecurity principles. Strong communication and problem-solving skills are also essential for success in desktop support roles.
As you explore opportunities in the desktop support job market in India, remember to showcase your technical skills, communication abilities, and problem-solving capabilities during the interview process. With preparation and confidence, you can embark on a successful career in desktop support and contribute to the seamless functioning of IT systems within organizations. Good luck!
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