Desktop Support Engineer

We're hiring for a Desktop Support Engineer (24*7) Location: Navi Mumbai (Ghansoli) Exp: 3+ yrs Shifts: Rotational Shifts (including night shifts) Role & responsibilities Providing Desktop/Laptop/AV support and services both for software and hardware for an organizations employees. Should have excellent troubleshooting knowledge of Desktop/Laptop/Thin client/Virtual machines. Setting up of computers and software (On Approval from IT Manager) installation for various computer applications and programs. Identifying and solving any problems that affect computer operating systems Engineer has to coordinate with user for assigned tickets, update in tool and close ticket after user confirmation on time. Eng shall identify issues related to network, servers, AD & AV and should coordinate proactively with respective team for resolution. Proactively Maintaining the Infra health (i.e. AV & patches). Maintenance and upgrading of computer systems or offering recommendations on upgrades needed Troubleshooting and RCA of routine problems and maintenance of servers. Carry out Helpdesk activity assigned time to time, complete and report the same on specified time. Able to discuss challenges timely to over cum delay in activity. Should have good knowledge of issues related to Microsoft products like MS-Office, Ms Outlook as well as Thunderbird Maintaining other computer peripheral & devices such as HDD, MBD, RAM, Processor, printers, projectors and solving problems if any. And proactively inform asset team for regular update. Coordinate with internal team for proper handover of the calls Knowledge of Virtualization i.e. VM Box, VM ware, VM Players etc. Perform action based on defined SOP's and adhere to the same. Knowledge of Linux and Ubuntu. 24x7 and ready for work in shifts.