Desktop Support Engineer L1 And L2

The position is responsible for installing, upgrading and troubleshooting hardware and software systems. To succeed in this role, the candidate should have a problem-solving attitude along with the ability to give clear technical instructions. The candidate should also be familiar with remote troubleshooting techniques.

Desktop Support Engineer to assist our clients with computer hardware and software issues. He required to work on-site or via remote connection and assist with hardware installations, software upgrades, systems integrations, and basic IT-related issues.

• Responding to client support requests.
• Address user tickets regarding hardware, software, and networking • Direct unresolved issues to the next level of support personnel
• Contacting clients to find out the nature of the problem.
• Traveling to the clients location or connecting via a remote link.
• Troubleshooting hardware and software issues.
• Installing and maintaining hardware and computer peripherals.
• Installing and upgrading operating systems and computer software.
• Troubleshooting networking and connection issues.
• Advising on software or hardware upgrades.
• Providing basic training in computer operation and management.
• Help new employees set up their workstations and Train end users when new software or IT regulations arrive at a company.
• Maintain and upgrade equipment as needed.
• Help create technical documentation and manuals.
• Device Maintenance

Knowledge:

Problem-solving skills:

Desktop support engineers use their problem-solving skills to develop solutions for various IT-related issues. Strong problem-solving skills help resolve these problems in a timely manner, all while ensuring the efficient use of a company's resources.

Communication skills:

Desktop support engineers use their communication skills to effectively work with and interact with a variety of people. This skill allows them to relate to each customer or colleague in a language they can understand. Their communication skills also help them ask the right questions when attempting to resolve a problem.

Teamwork skills:

Because desktop support engineers work in a team setting, it's important to know how to embrace this type of environment. This means effectively collaborating with your teammates, providing them with support and assistance and giving them credit for their success.

Technology skills:

In order to help with IT-related issues, desktop support engineers need a strong understanding of computers and computer networks.

• Advanced knowledge of computer hardware systems, memory modules, and peripherals.
• Knowledge of Printer Installation - (Network & USB), Basic troubleshooting.

• Hands-on experience with Windows OS environments

• Troubleshoot G-mail, Outlook and O365 related issues

• Knowledge of system security very basic level

• Troubleshoot network and wireless connectivity of cor

  porate users – Basic level
• Manage hardware and software assets

• Assist users in connecting Video conferencing applications such as Google Meet, Zoom, Ms Team, Cisco Webex, etc.

• Knowledge of popular operating systems, software applications, and remote connection systems.
• Ability to solve complex hardware and software issues.
• Ability to travel and work after hours when necessary.
• Excellent interpersonal skills.
• Good written and verbal communication skills.

Education & Certification:

• Bachelor’s degree in computer science or information technology or similar qualification
• Desktop Support Technician Certification,
• Microsoft Certified Professional,

Desktop Support Technician Certification