Posted:6 hours ago|
Platform:
Remote
Full Time
Minimum 1+ years of relevant experience required.
Address user tickets regarding hardware, software, and networking
Walk users through installing applications and computer peripherals
Ask targeted questions to diagnose problems
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting when needed
Test alternative solutions until the issue is resolved
Customize desktop applications to meet user needs
Record technical issues and their solutions in logs
Escalate unresolved issues to the next level of support
Create technical documentation and manuals
Manage Help Desk tickets in a timely manner
Respond to customer issues via phone, email, and chat
Provide customer assistance and follow-up
Document customer interactions
Run diagnostics to troubleshoot reported issues
Install, update, and repair computer hardware and software
Ensure issues are fully resolved and follow up with users
Job Types: Full-time, Permanent
Pay: ₹14,000.00 - ₹17,000.00 per month
Benefits:
Shift:
Work Location: In person
Techindia Infoway Pvt Ltd
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