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Acute Informatics Pvt. Ltd
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Desktop support engineer (field work)

Desktop support engineer (field work)

Acute Informatics Pvt. Ltd

0 years

1 Lacs

Vapi

Posted:4 days ago| Platform: GlassDoor logo

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Skills Required

support troubleshooting configuration resolve service security controls data compliance

Work Mode

Remote

Job Type

Full Time

Job Description

Troubleshooting for desktops, laptops, Lan, Switch , Outlook and printers in terms of hardware and configuration issues of assigned branches.
Ensure timely resolution of escalated support requests, maintaining a high level of customer satisfaction (CSAT).
Collaborate with other IT teams to resolve complex technical issues.
Monitor and track incidents and request tickets to ensure timely resolution and adherence to service level agreements (SLAs).
Enforce IT security policies and practices, including user access controls, data protection, and compliance with regulatory requirements.
Engineer should be well versed in remote support.

Job Type: Full-time

Pay: ₹12,000.00 - ₹14,000.00 per month

Shift:

Day shift

Work Days:

Monday to Friday
Weekend availability

Work Location: In person

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