Deputy Manager - Mortgages || Hdfc || New Delhi | Lucknow

Role:

Job Purpose:

To lead a team focused on driving home loan business through effective source management, geography mapping, sales process adherence, and continuous motivation. Responsible for achieving team targets, ensuring employee engagement and retention, and maximizing efficiency across assigned geographies and channels.

Key Responsibilities:

1. Area/Geography Mapping

• Allocate specific geographies to team members for effective coverage.
• Closely monitor and support the team in geography planning and coverage.
• Audit and review progress regularly and share updates with superiors.
  

2. Source Relationship Management

• Manage and strengthen relationships with all business sources within the assigned geography.
• Ensure team members maintain active and positive engagement with sources.
  

3. Joint Calls

• Conduct daily joint calls with team members, including
• Source visits
• Client meetings and sales calls
• Support the team in closing deals and resolving field challenges.
  

4. Channel Partner Recruitment

• Identify and onboard potential channel partners.
• Ensure channel partners are aligned with business goals and compliance norms.
  

5. Team Huddle

• Organize daily team huddles as per company policy.
• Align the team on goals, challenges, updates, and motivation.
  

6. Team Review & Process Implementation

• Ensure strict adherence to:
• Sales process
• LMS (Lead Management System) processes
• Daily activity logs/diaries of team members
• Regularly review team performance and productivity.
  

7. HSPL Hub Coordination

• Act as the single point of contact for coordination with the Credit Team.
• Track and update team members on the status of logged-in loan applications.
  

Skills & Competencies:

• Strong leadership and people management skills
• Sales and target orientation
• Excellent communication and relationship-building abilities
• Knowledge of home loan/mortgage industry
• Problem-solving and decision-making capability