Home
>
Jobs in Mumbai
>
Kotak Life Insurance
>
Deputy Manager - Customer Service Desk, Group Operations

Deputy Manager - Customer Service Desk, Group Operations

Kotak Life Insurance

3 - 5 years

5 - 7 Lacs

Mumbai

Posted:1 month ago| Platform:

Apply

Skills Required

Customer Service operations management team management team handling Customer Service Desk customer support service desk process management escalation management team leading customer service management Group Operations sla management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Managing all high profile clients fortheir queries and complains Coordinating with internal teams fortimely resolution of all queries Analyzing all queries for their TATs andresolutions Handling complains of RelationshipManagers and clients as well received via e-mails and calls Arranging Con calls meetings withinternal /external stakeholders to discuss issues and to smooth internalprocess coordination Any name changes in authorized person,policy no policy name along with contact numbers are performed in Group Asia IRDAI / Escalation Management / MIS Essential criteria Strong Communication / Email skills Customer service background Insurance Background preferred Should be a graduate / Western Linecandidates preferred

More Jobs at Kotak Life Insurance

Sales Manager Mega Drive 09-May-25

Chennai

2 - 7 yrs

INR 2 - 7 Lacs

Associate Recruitment And Development Manager

Bhopal, Indore, Chandigarh

2 - 4 yrs

INR 1 - 4 Lacs

Recruitment Development Manager_ Kotak Life Insurance.

Rajahmundry, Vijayawada, Belgaum

1 - 6 yrs

INR 2 - 5 Lacs

Managing Partner For Kotak Life insurance Mega Walkin 09-May-25

Chennai

2 - 7 yrs

INR 2 - 6 Lacs

Premier Acquisition Manager-RL SALES-Sales

Mysuru

1 - 6 yrs

INR 3 - 5 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Kotak Life Insurance

Insurance

Jaipur

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Deputy Manager - Customer Service Desk, Group Operations