Associate Manager Go Digit Life Insurance

3.0 - 8.0 years

7 - 12 Lacs

Bengaluru

Work from Office

Job Title: Associate Manager Group Insurance Operations Location: Bangalore Experience Required: Minimum 2 years in Life Insurance (Group Insurance segment) Job Summary: We are seeking a proactive and detail-oriented Associate Manager to oversee key operational functions within our Group Insurance vertical. The ideal candidate will have hands-on experience in service desk management, process improvement, financial reconciliation, and customer service excellence. Strong communication skills and a passion for operational efficiency are essential. Key Roles & Responsibilities: Service Desk Management: Lead and manage the service desk team to ensure timely resolution of queries and issues. Monitor and improve service desk performance metrics. Product & Process Improvement: Identify gaps in current processes and recommend enhancements. Collaborate with cross-functional teams to implement product and process improvements. Financial Reconciliation: Ensure accurate and timely reconciliation of financial transactions related to group insurance policies. Coordinate with finance and underwriting teams for discrepancy resolution. Service TAT Monitoring: Track and analyze turnaround times (TAT) for various service requests. Implement corrective actions to maintain or improve service levels. Customer Service Excellence: Maintain high levels of customer satisfaction through efficient service delivery. Handle escalations and ensure prompt resolution. Tracker Maintenance: Maintain and update operational trackers for service requests, reconciliations, and process improvements. Generate periodic reports for management review. Qualifications & Skills: Bachelors degree or equivalent; MBA preferred. Minimum 2 years of experience in Life Insurance , specifically in Group Insurance operations. Strong analytical and problem-solving skills. Excellent verbal and written communication. Proficiency in MS Excel and other reporting tools. Ability to work collaboratively across departments.

Posted 2 weeks ago

Apply

Deputy Manager - Customer Service Desk, Group Operations Kotak Life Insurance

3.0 - 5.0 years

5 - 7 Lacs

Mumbai

Work from Office

Managing all high profile clients fortheir queries and complains Coordinating with internal teams fortimely resolution of all queries Analyzing all queries for their TATs andresolutions Handling complains of RelationshipManagers and clients as well received via e-mails and calls Arranging Con calls meetings withinternal /external stakeholders to discuss issues and to smooth internalprocess coordination Any name changes in authorized person,policy no policy name along with contact numbers are performed in Group Asia IRDAI / Escalation Management / MIS Essential criteria Strong Communication / Email skills Customer service background Insurance Background preferred Should be a graduate / Western Linecandidates preferred

Posted 1 month ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.