Deputy Finance Manager

Job Description

We are looking for a proactive and detail-oriented Lead Collections / Dy Manager Collections to lead and manage our global accounts receivable and collections process. This role is critical to ensuring healthy cash flow, minimizing credit risk, and maintaining strong relationships with customers and internal stakeholders. The ideal candidate will bring strong process discipline, excellent communication skills, and a customer-centric approach. Key Responsibilities:- Own the end-to-end collections process across all geographies and entities. Follow up with customers via email, calls, and meetings to ensure timely collections of receivables. Analyze the aging of receivables and drive resolution of overdue accounts. Collaborate with Sales, Customer Success, and Legal teams on dispute resolution and escalations. Implement and monitor dunning strategies using Chargebee (our subscription billing platform). Prepare and present weekly dashboards on collections status, DSO (Days Sales Outstanding), and risk exposure. Maintain accurate records of interactions and payment commitments from customers. Recommend credit holds or write-offs where necessary and ensure policy compliance. Continuously identify opportunities to improve the collections process and drive automation where feasible. Ensure compliance with local regulatory requirements in invoicing and collections practices. Requirements:- 3-6 years of experience in accounts receivable, collections, or credit control, preferably in a SaaS or B2B environment. Proven experience managing global collections and working across time zones. Hands-on experience with billing or subscription management tools (Chargebee experience is a plus). Strong communication and negotiation skills, with a customer-oriented mindset. High proficiency in Excel; familiarity with accounting/ERP systems. Ability to work independently, manage priorities, and drive results. Strong analytical and problem-solving skills.