Department Manager

Key Deliverables of the Role

• Managing the salons profitably and responsible for delivering top line & bottom-line results for the franchise salons.
• Responsible for delivering highest level of customer service as per Lakme standards.
• Initiating marketing initiatives and local activations.
• Ensuring salons are sufficiently staffed with trained manpower.
• Additional responsibility of Business Development: -Identify and locate potential franchisee in the selected markets, discovering and exploring opportunities - Screen potential franchisee & finalize the deal and coordinate for Salon Openings

Tasks/Activities

• Business Operations
• Achieving the targeted Average Bill Value (ABV) & footfalls to deliver
• healthy bottom line results.
• Ensuring SOP adherence wrt to service delivery, customer service and
• staffing for all salons.
• Formulate marketing plans and local activations along with marketing
• team & Franchise.
• Responsible for driving product sales in the salons/studios.
• Timely collection of Royalty from Franchise.
• Evaluate DSR, Monthly reports & Audit reports etc. along with the Franchise.
• Cost Orientation
• Managing the operational costs of the salons to deliver a healthy bottom line
• Managing employee costs and ensuring employee retention.

Quality Orientation

• Ensuring SOP adherence wrt to service delivery & customer delivery as per standards defined by Lakme.
• Ensure all salon staff is trained as per Lakme standards.
• Carry out monthly audits to ensure Quality as per Lakme standards.

Franchise Development

• Responsible for the launch and development of the franchisee as per the
• agreed terms and conditions.