Department Manager

2 - 7 years

4 - 5 Lacs

Posted:6 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Accountabilities/Responsibilities

The most important end-results for which an incumbent would be held responsible at the end of the year.

Setting the floor

  • Plannogram Communication - To ensure availability of updated and approved Planogram
  • Floor presentation compliance
  • Ensuring merchandise is stacked properly for customers at all times
  • Communicating, maintaining and replenishing the VM Plan.
  • Interface with house keeping and maintenance

Manpower Planning

  • Making schedule and allocating manpower.  (Using customer assistance requirement and CE pattern as bases)
  • Ensuring manpower availability on the floor and cash tills at all times
  • Leave plan creation and sanctioned
  • Comp. Off control.  No comp off to be taken after 15 days
  • Scheduling breaks
  • Compliance Manpower movement is checked twice a day

Inventory Management

  • Track top five styles in every sub department
  • Methods of exposing the top 5 styles
  • Records results
  • PICS

Setting and achieving the sales objectives

  • Focus on maximization of Private brands sales.
  • Converting value into Unit targets
  • Developing sales plan to achieve the targets
  • Communicating the plan and targets
  • Monitoring of the targets
  • Feedback to Merchandisers
  • Ensuring picking accuracy and timeline for online orders

Increasing Loyalty Base

  • Maximizing the first citizen enrollments
  • Push maximum number of app downloads in the store.

Customer Care

  • Customer assistance management
  • Seeking feedback actively
  • Active interface with the customers and detailed feedbacks to be taken for ares of improvement.
  • Omni Chanel - Smooth exchanges/returns for a hassle free after sale experience.

Product Knowledge

  • To ensure all CCAs are trained in basic product knowledge and fashin guide test.  Reviews continuously.
  • New product information communication to all CCAs
  • Training team members on mobile app usage and features (FAB).

Team Management

  • Motivating CCAs
  • Focus the team to achieve targets
  • Identifying developmental needs
  • Training the team

Competition Survey

Check new trends and benchmark competition vis--vis SS.

Shrinkage control

Identify most pilfered categories and set up systems to reduce the pilferage

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Retail

Mumbai Maharashtra

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