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8.0 years

0 Lacs

Gurgaon, Haryana, India

On-site

Job Title: Databricks Dashboard Engineer Job Summary We are looking for a versatile Databricks Dashboard Engineer with strong coding skills in SQL who can design and build interactive dashboards as well as contribute to data engineering efforts. Works with stakeholders to identify and define self-service analytic solutions, dashboards, actionable enterprise business intelligence reports and business intelligence best practices. Responsible for repeatable, lean and maintainable enterprise BI design across organizations. Effectively partners with client team. Leadership not only in the conventional sense, but also within a team we expect people to be leaders. Candidate should elicit leadership qualities such as Innovation, Critical thinking, optimism/positivity, Communication, Time Management, Collaboration, Problem-solving, Acting Independently, Knowledge sharing and Approachable. Responsibilities Design, develop, and maintain interactive dashboards and visualizations using Databricks SQL, Delta Lake, and Notebooks. Collaborate with business stakeholders to gather dashboard requirements and deliver actionable insights. Optimize data models and queries for performance and scalability. Integrate Databricks data with BI tools such as Power BI, Tableau, or Looker. Automate dashboard refreshes and monitor data quality. Maintain comprehensive documentation for dashboards. Work closely with data engineers and analysts to ensure data governance and reliability. Stay current with Databricks platform capabilities and dashboarding best practices Design, develop, test, and deploy data model and dashboard processes (batch or real-time) using tools such as Databricks, PowerBI etc. Create functional & technical documentation – e.g. data model architecture documentation, unit testing plans and results, data integration specifications, data testing plans, etc. Provide a consultative approach with business users, asking questions to understand the business need and deriving the data model, conceptual, logical, and physical data models based on those needs. Perform data analysis to validate data models and to confirm ability to meet business needs. Stays current with emerging and changing technologies to best recommend and implement beneficial technologies and approaches for Data modelling and dashboarding Ensures proper execution/creation of methodology, training, templates, resource plans and engagement review processes Coach team members to ensure understanding on projects and tasks, providing effective feedback (critical and positive) and promoting growth opportunities when appropriate. Coordinate and consult with the project manager, client business staff, client technical staff and project developers in data architecture best practices and anything else that is data related at the project or business unit levels Architect, design, develop and set direction for enterprise self-service analytic solutions, business intelligence reports, visualisations and best practice standards. Toolsets include but not limited to: Databricks, SQL Server Analysis and Reporting Services, Microsoft Power BI, Tableau and Qlik. Work with report team to identify, design and implement a reporting user experience that is consistent and intuitive across environments, across report methods, defines security and meets usability and scalability best practices. Required Qualifications 8 Years industry implementation experience with data warehousing tools such as AWS services Redshift, Synapse, Databricks, Power BI, Tableau, Qlik, Looker etc. 3+ years of experience in databricks dashboard development 3-5 years’ development experience in decision support / business intelligence environments utilizing tools such as SQL Server Analysis and Reporting Services, Microsoft’s Power BI, Tableau, looker etc. Proficient in SQL, data modeling, and query optimization Experience with Databricks SQL, Delta Lake, and notebook development. Familiarity with BI visualization tools like Power BI, Tableau, or Looker. Understanding of data warehousing, ETL/ELT pipelines, and cloud data platforms Bachelor’s degree or equivalent experience, Master’s Degree Preferred Strong data warehousing, OLTP systems, data integration and SDLC Strong experience in Agile Process (Scrum cadences, Roles, deliverables) & working experience in either Azure DevOps, JIRA or Similar with Experience in CI/CD using one or more code management platforms Experience with major database platforms (e.g. SQL Server, Oracle, Azure Data Lake, Hadoop, Azure Synapse/SQL Data Warehouse, Snowflake, Redshift etc.) Understanding of modern data warehouse capabilities and technologies such as real-time, cloud, Big Data. Understanding of on premises and cloud infrastructure architectures (e.g. Azure, AWS, GCP) Strong experience in Agile Process (Scrum cadences, Roles, deliverables) & working experience in either Azure DevOps, JIRA or Similar with Experience in CI/CD using one or more code management platforms Show more Show less

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1.0 years

0 Lacs

Pune, Maharashtra, India

On-site

Job Overview : . As a Product Data Analyst at SMS Magic, you will play a crucial role in driving product insights through the extraction, manipulation, and analysis of large datasets. You will develop and maintain interactive dashboards, analyze data from Google Analytics 4, and collaborate closely with Product Managers and various stakeholders. Your ability to manage multiple tasks, deliver actionable insights, and support data-driven decision-making processes will be key to your success in this role. Key Responsibilities Data Extraction and Analysis : Utilize SQL and databases such as Redshift to extract, manipulate, and analyze large datasets to drive product insights. Google Analytics : Analyze and interpret data from Google Analytics 4 to understand user behavior, product performance, and identify opportunities for improvement. Collaboration : Work closely with Product Managers to define product metrics, set goals, and track performance. Multitasking : Manage multiple tasks simultaneously, ensuring timely delivery of insights and analyses. Stakeholder Engagement : Collaborate with various teams including engineering, marketing, and sales to gather requirements and deliver actionable insights. Presentations : Present findings and recommendations to stakeholders, supporting data-driven decision-making processes. Qualifications Experience : Minimum of 1 year of experience working in a product company. Technical Skills Proficiency in SQL and experience with databases like Redshift. Hands-on experience with dashboarding tools such as Tableau, Looker, or Power BI. Analytics : Experience working with Google Analytics 4 data. Additional Skills : Basic knowledge of Python is a plus, but not mandatory. Soft Skills Excellent multitasking skills and ability to manage multiple priorities in a fast-paced environment. Strong collaboration skills with a proven track record of working effectively with Product Managers. Exceptional stakeholder management skills, with the ability to communicate complex data insights in a clear and concise manner. What working at SMS Magic Offers? At SMS Magic, people growth is parallel to company's growth and our work culture supports our commitment to creating a world class CRM messaging company. Our work culture is built on high-performance teaming where everyone can achieve their potential and contribute to building a better working world for our people and our clients. We offer a sense of balance, we want our people to be active, healthy, and happy, not just in their jobs but in their lives outside of work. Our competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to our business. In addition, we do our best to make your time with us a rewarding learning experience that helps you grow as an individual. Plus, We Offer The freedom and flexibility to handle your role in a way that's right for you. Gain exposure to a dynamic and growing global business environment. Exposure to innovative and cutting-edge technology and tools. Scope to showcase one's analytical capabilities and make high impact contributions to Business teams. (ref:hirist.tech) Show more Show less

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3.0 - 8.0 years

7 - 10 Lacs

Chennai, Bengaluru, Mumbai (All Areas)

Hybrid

We are seeking a skilled FLEXCUBE Reports Developer with expertise in Qlik sense to join our team. The ideal candidate will be responsible for designing, developing, and maintaining reports and dashboards that provide valuable insights from FLEXCUBE core banking data. Key Responsibilities: Report Development: Design and create interactive reports and dashboards using Qlik Sense to visualize FLEXCUBE data for business users. FLEXCUBE 14.7 Backend Tables: FLEXCUBE data model knowledge is must Data Modelling: Develop data models and relationships within Qlik Sense to ensure accurate representation of FLEXCUBE data. Customization: Customize reports to meet specific business requirements and ensure they align with industry best practices. Performance Optimization: Optimize report performance for efficient data retrieval and rendering. Data Integration: Integrate data from various sources into Qlik Sense reports, including FLEXCUBE and other data repositories. Data Security: Implement data security and access controls within Qlik Sense to protect sensitive information. User Training: Provide training and support to end-users to enable them to effectively utilize Qlik Sense reports. Documentation: Maintain documentation for reports, data models, and best practices. Mastery of the FLEXCUBE 14.7 backend tables and data model is essential. Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. 3 to 7 Years of proven experience in developing reports and dashboards using Qlik Sense. Familiarity with FLEXCUBE core banking systems. Familiarity with OLAP Cubes, Data Marts, Datawarehouse Proficiency in data modelling and data visualization concepts. Strong SQL skills for data extraction and transformation. Excellent problem-solving and analytical skills. Strong communication and collaboration abilities. Banking or financial industry experience is beneficial. Qlik Sense certifications are a plus.

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2.0 - 4.0 years

5 - 7 Lacs

Bengaluru

Work from Office

Role & respon PhonePe is an Indian digital payments and financial services company headquartered in Bengaluru, Karnataka, India. It was founded in December 2015, by Sameer Nigam, Rahul Chari and Burzin Engineer. The PhonePe app, based on the Unified Payments Interface, went live in August 2016. Roles and Responsibilities: - Preparing and maintain reports showcasing daily/weekly/monthly performance reports - Coordination with Stakeholders and maintain reports Reports will be around the following: Daily business trends at various levels - Monitoring the effectiveness of trade communication - Tracking the goodness of various consumer offers - Track efficiency of various process changes - Track effectiveness of new initiative implementation - Adhoc Analysis Coordinating with cross functional stake holders to drive execution of high growth projects. Analyse and assist with reporting on all key business parameters including Preparing and maintain reports showcasing daily/weekly/monthly performance reports etc Tracking efficacies of all initiatives under the business unit Working with external partners to drive effective business relationship as per requirements Skills/Abilities: - 3-5 years of experience in MIS - Effective verbal, written communication and presentation skills - Should have basic business acumen and proactive in understanding the need of stakeholders - Must have zeal to learn and have positive problem-solving aptitude. - Must have good knowledge of MS office Qualification: - 3-5 years of experience in similar role. Must have done professional course in MS-excel, Access, SQL

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2.0 years

0 Lacs

India

On-site

About Ascendeum: We provide AdTech strategy consulting to leading internet websites and apps hosting over 200 million monthly audiences worldwide. Since 2015, our consultants and engineers have consistently delivered intelligent solutions that enable enterprise-level websites and apps to maximize their digital advertising returns. About the Role: We are seeking a highly analytical and detail-oriented Offshore Marketing & Data Analyst to support our growing analytics team. This role will focus on performance reporting, campaign analysis, and dashboard development across marketing channels. You will be responsible for transforming complex data into actionable insights and automated reporting for internal and client stakeholders. Key Responsibilities Collect, analyze, and interpret marketing performance data across paid media, website, and CRM platforms. Build and maintain dashboards in tools like Tableau or Looker for internal teams and client reporting. Use SQL to query structured data sources and generate custom views or data extracts. Work with Google Analytics 4 (GA4) and understand user journey behavior, conversion paths, and attribution logic. Interpret and analyze media metrics Collaborate with internal teams to support campaign tracking implementation and QA of data tags across platforms like Google Tag Manager . Assist in performance audits, pacing analysis, and campaign optimization recommendations. Build data pipelines or transformations using Python (basic scripting and automation). Support ad hoc requests for data and analysis. Required Skills and Qualifications 2+ years in a marketing analytics, business intelligence, or data analyst role. Proficiency in GA4 and understanding of media buying platforms (Google Ads, Meta Ads, DSPs, etc.). Hands-on experience with dashboarding tools such as Tableau, Looker, or Power BI. Strong understanding of media performance metrics and digital KPIs. Proficient in SQL for data extraction, joins, and aggregations. Familiarity with Python for data wrangling and automation. Understanding of tagging and tracking methodologies , including UTM parameters, pixels, and tag managers. Ability to QA marketing tracking setups and identify discrepancies in data. Strong communication and time management skills, with the ability to work autonomously. Salary Bracket: up to 25 LPA Thank you for your interest in joining Ascendeum. Show more Show less

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3.0 years

0 Lacs

Noida, Uttar Pradesh, India

On-site

Line of Service Internal Firm Services Industry/Sector Not Applicable Specialism Operations Management Level Specialist Job Description & Summary At PwC, our people in workforce consulting focus on providing consulting services related to human resources, talent management, and organisational development. They analyse client needs, develop people and organisation strategies. These individuals offer guidance and support to help clients optimise their workforce, enhance employee engagement, and drive organisational effectiveness. Those in people insights at PwC will focus on leveraging data and insights to help clients drive strategic decisions and improve employee performance and engagement. Working in this area, you will analyse client workforce data to identify trends, develop predictive models, and provide actionable recommendations for workforce decisions. Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us. At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. Job Description & Summary: PwC India is looking for a Human Capital Analytics Manager – HR reporting & dashboarding to join our Human Capital team. The HR Analytics Manager will lead the HR analytics function, providing strategic insights and data-driven solutions to HR functions. This role involves managing HR data, delivering HR reports & dashboards, developing analytical models, and delivering actionable insights to support decision-making processes within PwC's HR team. The manager will also oversee leadership reporting and manage a team of HR analysts. The role will work with HR leaders, IT team and other stakeholders to manage and assign tasks related to the analytics projects, monitor progress, communicate updates, and ensure quality to PwC standards. Responsibilities Analytics and Reporting: Delivering HR reports and dashboards, Develop and implement HR analytics predictive modeling and trend analysis, to support HR initiatives. Power BI Expertise: Utilize Power BI to create interactive dashboards and reports that provide real-time insights into HR metrics and trends. Leadership Reporting: Prepare and present detailed reports to senior leadership, highlighting key findings and strategic recommendations. Dashboard Development: Create and maintain HR dashboards to visualize key metrics and trends. Collaboration: Work closely with HR business partners and other stakeholders to understand their data needs and deliver reports Compliance: Ensure all HR analytics activities comply with relevant data privacy and security regulations. Continuous Improvement: Stay updated with the latest HR analytics trends and technologies to continuously improve the analytics function Mandatory Skill Sets Power Bi, tableau HC Analytics, Understands end to end HR life cycle (Hire to Retire) Preferred Skill Sets Human Resource Years Of Experience Required 3+ years Education Qualification BBA, MBA, B.Com, M.Com, PGDM Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Bachelor of Commerce, Master of Business Administration, Bachelor in Business Administration Degrees/Field Of Study Preferred Certifications (if blank, certifications not specified) Required Skills Microsoft Power Business Intelligence (BI), Tableau (Software) Optional Skills Human Resources (HR) Desired Languages (If blank, desired languages not specified) Travel Requirements Not Specified Available for Work Visa Sponsorship? No Government Clearance Required? No Job Posting End Date Show more Show less

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6.0 years

0 Lacs

Pune, Maharashtra, India

On-site

Job Description Job Details Position: Project Manager-Power BI & Customer Excellence Division & Department: Enabling Functions_Business Technology Group (BTG) Reporting To: Product Manager Educational Qualifications Bachelor’s / Master’s Degree in Computer Science / BE / B.Tech (Computers) Preferred: Certifications in Data Management Microsoft Certified Power BI Analyst (desirable) Experience Total Desired Experience: 5–6 years in relevant data/digital project domains Minimum Relevant Experience: 5 years in Power BI implementation and application integration Role And Responsibilities Key Objectives Deliver end-to-end Power BI requirements across SBUs, including direct hands-on support for critical needs. Lead digital transformation initiatives involving Power BI, Salesforce, and integration between CRM, ERP, and custom applications. Manage project lifecycle, ensuring quality and timely delivery through agile methodologies. Coordinate with internal teams and vendors to develop scalable data-driven solutions. Utilize product management tools to capture and track project progress effectively. Major Deliverables Drive and execute Power BI & Salesforce projects: dashboards, automated reports, and data insights. Maintain project documentation, timelines, and communication using agile tools. Implement Power BI dashboards, KPIs, and scorecards; oversee deployment and publishing processes. Support Sales & Service-related initiatives in SFDC. Enable data governance, warehousing, and reporting using SQL, DAX, and Python. Critical Competencies Essential Attributes Proven experience in digital project management and delivery. Strong analytical thinking, problem-solving, and attention to detail. Ability to communicate effectively and engage stakeholders across functions. Agile mindset; adaptable to changing environments and technology evolution. High ownership, collaborative spirit, and vendor coordination capabilities. Technical Competencies Languages: Python, C, C++, Scala Databases: SQL Server, Oracle, MySQL, PostgreSQL Data Engineering: HDFS, Apache Spark, Databricks Cloud Frameworks: AWS (EC2, EMR, S3, RDS) Machine Learning: pandas, NumPy, Scikit-Learn Tools: Spyder, Orange, Jupyter Notebook, Visual Studio Version Control/DevOps: Git, Maven, Docker Domain & Functional Skills Strong Power BI knowledge (dashboarding, DAX, report lifecycle) Data analytics, ETL, and reporting fundamentals Functional exposure to SFDC, Oracle ERP, SAP, Infor Familiarity with agile project management practices Show more Show less

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8.0 years

0 Lacs

Noida, Uttar Pradesh, India

On-site

Join our Team About This Opportunity MS Processes Consultant (Business Process Management Architect) is responsible for Process Modelling, Development, Deployment, Maintenance, and support during Audits. And developing Process mining models using ARIS PPM, Aris Aware, Aris Connect. What you will do Work in DevOps fashion - responsible for Developing, deploying, and maintaining ARIS and Process mining capabilities. Work closely with Business to present new developed solutions on Process Mining and ARIS Dashboarding. ARIS Process Repository Management – Tenant setup and configuration of process space for organization to understand and use the documented Processes. Administration of ARIS Portal and PPM to manage overall lifecycle of developed and deployed capabilities on ARIS, including – SAML/OAuth integration, LDAP config, SSL Config, SSO setup, etc. Study, train and interact continuously with local stakeholders to develop/customize a Process capability that brings high business impact/benefit. Work closely with the internal teams to understand the scope to offer and quote appropriate set of processes and execution model. Pave a path for effective execution of process customization, configuration, and implementation. Thereafter, monitor and communicate process deployment milestones. Ensure perfect transfer of process from deployment to ‘service delivery’ without leaving space for uncertainty. Develop and setup Process Mining capability – which includes data identification, extraction, transformation and data cleansing to feed process mining analysis. This will include managing data sets from various data sources which are internal/external to the platform environment. You will bring Minimum 8 years of experience in Process Modelling system - ARIS. Process development and modelling based on BPMN, EPC, etc. Expertise and Hands-on knowledge on ARIS Architect, Aris Connect, ARIS Aware components of ARIS Software Expertise and Hands-on knowledge on ARIS-PPM (or similar - Celonis/QPR expertise). Must have worked on PPM GUI and Customized Toolkit (CTK). Advanced Knowledge on handling SQL/Postgres/MS SQL Database tables and query development. Prior experience in Vendor Interaction (with SoftwareAG) is added advantage. Stronghold on Data Management, Analytics and Model Development. Mentoring and coaching process groups Excellent reporting and presentation skills through MS Excel and MS PowerPoint! Very detailed Verbal/Writing/documentation and e-mailing skills. Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: India (IN) || Noida Req ID: 768022 Show more Show less

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2.0 - 6.0 years

18 - 25 Lacs

Gurugram

Work from Office

Job Role: Business Analyst - Retail Aramya is a size-inclusive women's ethnic wear brand focused on delivering comfortable & beautiful daily wear at affordable prices. With $9M in funding from Z47, Accel, and marquee angel investors, were on a path of rapid expansion. Driven by in-house designing & manufacturing and deep customer insights, we have grown exponentially in the last few quarters, and we are super excited to accelerate this growth further. Were looking for a data-driven, business-oriented individual to join our team as a Business Analyst . This role is critical to unlocking growth opportunities, optimizing performance, and enabling strategic decision-making across functions. The ideal candidate will possess a strong analytical foundation, business acumen, and a passion for problem-solving. Key Responsibilities: Drive data-led decision-making by analyzing sales, inventory, and customer behavior to improve product, pricing, and store strategies. Build and maintain dashboards and reports that track key retail KPIs, enabling real-time performance visibility. Collaborate cross-functionally with merchandising, marketing, and operations to translate insights into business impact. Present strategic recommendations to leadership, influencing growth initiatives and operational efficiency. Qualifications & Skills: 2-6 years in business analytics, strategy, or data roles in a fast-paced D2C, e-commerce, or consumer tech environment. Strong command of SQL, Excel, and at least one BI tool (Power BI, Tableau, Looker, etc.). Ability to understand core business drivers and translate data into strategic decisions. Strong analytical storytelling and presentation skills to communicate insights effectively. Bachelor's in Engineering, Economics, Statistics, Business, or a related field. MBA is a plus but not mandatory. Self-starter with high ownership, detail orientation, and a bias for action

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3.0 - 5.0 years

0 Lacs

Bengaluru, Karnataka, India

On-site

About PhonePe Group: PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us! What kind of person are we looking for? We are seeking a highly skilled and motivated Business Intelligence Assistant Manager to join us. The successful candidate will be responsible for overseeing data analysis, developing insights, and supporting business strategies through data-driven decision making. This role requires a strong background in BI analytics, excellent people managerial skills, and a deep understanding of fintech industry trends. What would you get if you worked with us? You'll be closely working on problem statements and influencing decisions that impact 42 million merchants. While supporting merchant experience strategy & operations, you’ll own data visibility, dashboarding, insights & subsequent strategic decision making. By creating powerful narratives based on support data & ticket insights, you’ll help the merchant experience strategy & operations team to prioritize & achieve ambitious goals. What would you get to do in this role? Be an integral part of the Merchant experience strategy team and define the critical metrics to understand MX performance. Monitor performance trends and do data analysis for any interventions done to improve merchant experience. Collaborate closely with the internal to merchant experience teams like process design, Product operations, operations, Automation, etc. to highlight problems/inefficiencies identified by right analytical problem statements. Own the entire insight generation and build narratives by working on deep, thorough analysis to provide unbiased answers on the identified problem statement. Also, come up with unidentified / unknown problem statements based on new data insights. These insights and decisions will be influenced based on your presentation of the evidence, backed by data-driven hypothesis Identify & help stakeholders prioritize improvement opportunities by co-owning experience & business metrics. Move past just being the "Data person" and contribute with individual thoughts on how to improve the critical merchant experience metrics.. Act like a business owner & leverage data to influence stakeholder decisions. Work with central analytics team to ensure that the dashboards are designed and built in a way that makes it easy for the teams to consume the data they need What do you need to have to apply for this position? Minimum 3-5 years of analytics experience in relevant roles. Lead and mentor a team of data analysts, ensuring high performance and continuous development. Ability to manage multiple projects/BUs and priorities simultaneously. Present findings and insights to senior management and other stakeholders in a clear and concise manner. Collaborate with business units to understand their needs and provide data-driven recommendations to support strategic initiatives. Strong problem solving & analytical skills, followed by strong stakeholder management skills. Identify opportunities for process improvement and implement best practices in data analysis and reporting. Penchant for business & curiosity to understand how the product works Ability to clearly explain thoughts and ideas either verbally or in the written form. Candidates who are able to explain the story behind their analysis will find themselves at an advantage. Intuition for data and ability to handle big data sources. Strong working knowledge in Excel and visualization tools like PowerBI, Tableau, Qlik Sense. Ability to write complex queries on SQL to manipulate, consolidate multiple data sources for the purpose of dashboarding and analysis, is a pulse. Understanding of data-analysis languages such as R, Python and in core statistical concepts is good to have. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news Show more Show less

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5.0 years

0 Lacs

Hyderābād

On-site

Company Profile LSEG (London Stock Exchange Group) is a world-leading financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering services across Data & Analytics, Capital Markets, and Post Trade. Backed by three hundred years of experience, innovative technologies, and a team of over 23,000 people in 70 countries, our purpose is driving financial stability, empowering economies, and enabling customers to create sustainable growth. We are evolving our Cloud Site Reliability Engineering team to move beyond support and operations. As a Lead Cloud SRE Engineer, you will form part of a diverse and inclusive organization that has full ownership of the availability, performance, and scalability of one of the most impactful platforms at LSEG. Role Profile In this role, you will be joining our Cloud SRE team within Cloud & Productivity Engineering as a Lead SRE Engineer. This team focuses on applying software Engineering practices to IT operations tasks to maintain and improve the availability, scalability and reliability of our Cloud platform hosting LSEG applications. We strive to improve automation and increase the systems' self-healing capabilities. We monitor, measure and optimize the platform’s performance, pushing our capabilities forward, exceeding our customer needs. We also work alongside architects, developers, and engineers to ensure efficient enterprise scale AWS Landing Zone platforms and products, while playing an active involvement in decision making areas such as automation, scalability, capacity, reliability, business continuity, disaster recovery and governance Tech Profile/Essential Skills BS/MS degree in Computer Science, Software Engineering or related STEM degree, or meaningful professional experience. Proven 5 years' experience in Site Reliability Engineering with a focus on Cloud Platform Landing Zones and services Proven leadership skills with experience in mentoring and guiding engineering teams. Relevant Cloud certifications such as Azure Administrator Associate (AZ-104). Ability to work in a fast-paced, dynamic environment and adapt to changing priorities Experience with DevSecOps practices, including automation, continuous integration, continuous delivery, and infrastructure as code using tools such as Terraform and Gitlab. 5 years demonstrable experience with creating and maintaining CI/CD pipelines and repositories. Experience working in Agile environments, with a demonstrable experience of Agile principles, ceremonies and practices. Experience implementing and managing platform and product observability including dashboarding, logging, monitoring, alerting and tracing with Datadog or Cloud native tooling. Strong problem-solving skills, root cause analysis, and incident/service management Excellent verbal and written communication skills, with the ability to collaborate effectively with multi-functional teams. Preferred Skills and Experience Solid working knowledge in setting up enterprise scale Azure Landing Zones and hands on experience with Microsoft’s Cloud Adoption Framework. Proven experience deploying AWS Landing Zones in accordance with the AWS Well-Architected Framework. Proficiency in programming languages such as Python, Java, Go, etc. Sound understanding of financial institutes and markets. Education and Professional Skills Relevant Professional qualifications. BS/MS degree in Computer Science, Software Engineering or related STEM degree. Detailed Responsibilities Lead, engineer, maintain, and optimize hybrid Cloud Platforms and Services, focusing on automation, reliability, scalability, and performance. Lead and mentor peers, providing guidance and support to ensure high performance and professional growth within the team. Be accountable for the team's work, ensuring high standards and successful project outcomes. Collaborate with Cloud Platform engineering teams, architects, and other cross-functional teams to enhance reliability in the build and release stages for the cloud platform and products. Develop and deploy automation tools and frameworks to reduce toil. Provide multi-functional teams guidance and mentorship on best-practices for Cloud products and services. Adhere to DevSecOps best practices, industry standards to optimize the platform release strategy. Continuously seek opportunities for automation and customer self-service to solve technical issues, reduce toil and providing innovative solutions. Participate in Agile ceremonies and activities to meet engineering and business goals. Create and maintain up-to-date comprehensive documentation for landing zone components, processes, and procedures. Foster a culture of customer excellence and continuous improvement for the SRE function. Follow and adhere to established ITSM processes and procedures (Incident, Request, Change and Problem Management) Benefits We are looking for intellectually curious people, passionate about the bigger picture of how technology industry is evolving, ready to ask difficult questions and deal with complicated scenarios! If you are creative and a problem solver, this is the place to be as will be supporting you to fast-forward your career! We enhance each employee’s potential through personal development through a wide range of learning tools both formal and informal. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

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9.0 years

0 Lacs

Gurgaon

On-site

Location Gurugram, Haryana, India Category Corporate Job Id GGN00001876 Finance Job Type Full-Time Posted Date 06/09/2025 Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description We have a wide variety of career opportunities around the world — come find yours. Finance The Finance department, which manages the company's budgets, forecasts and investments, and provides analysis of our financial performance and strategies. Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward. Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups. Create what’s next with us. Let’s define tomorrow together. Job overview and responsibilities The Global Procurement organization at United Airlines is responsible for procuring goods and services and developing/ managing relationships with third-party providers with the objective of reducing total cost and risk to the Company while improving levels of quality, service, and technology. The primary role of Senior Manager – Global Procurement is to lead the strategic sourcing support team in India. This role will be responsible to optimize and execute organizational sourcing strategies and processes to ensure timely and compliant procurement practices. The Procurement team in India will focus on providing support to different procurement activities such as development of RFPs, supply market analysis, RFP response analysis, SOW reviews, conducting negotiations, and other ad-hoc analysis with the goal of capturing cost savings across the enterprise. The Senior Manager may manage procurement activity for multiple spend categories such as Technology, Shared Services, Hotels, Airport Services, Technical Operations, etc. Lead and develop a high-performing strategic sourcing team with a focus on achieving cost saving targets and process efficiencies. Drive multiple procurement activities, including but not limited to, supply market research, conducting complex RFP development and analysis, data-driven negotiations, and other ad-hoc analysis. Identify and implement strategic process improvements, including automation and dashboarding, to enhance efficiency and reduce costs. Possess deep knowledge of supplier market to anticipate changes and potential risks that can affect United’s operations, and provide recommendations to mitigate them proactively. Provide relevant inputs to design and evolve United’s procurement strategy. Establish strong relationships with Procurement leaders and senior internal stakeholders. Act as a strategic partner by proactively engaging, consulting, and influencing them on optimal sourcing strategies. Provide guidance to the team and build relevant skills and capabilities, fostering a culture of excellence and continuous improvement. Develop strong knowledge in the assigned spend categories through relationships with business leaders, suppliers, and market experts. This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc. Qualifications Required Bachelor's degree in Finance, Economics, Engineering, Supply Chain Management or another relevant business-related field At least 9-10 years of relevant procurement, finance, or consulting experience At least 3 years of experience leading a team Strong knowledge of procurement processes Strong leadership skills Exceptional organizational, presentation, analytical and communication skills Proven interpersonal skills with ability to partner with other leaders to drive change Experience in successfully managing complex projects with multiple stakeholders and driving results Ability to work well in a high-paced cross-functional environment Preferred MBA or Master’s degree in relevant field preferred Experience working in the transportation or airline industry Experience working in any relevant procurement categories such as Technology, Shared Services, Hotels, Airport Services, Technical Operations, etc.

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3.0 - 6.0 years

4 - 9 Lacs

Chennai

On-site

Program Manager (RevOps) Chennai,Tamil Nadu Full Time Role Description We’re looking for a RevOps Prog manager —a sharp operator who brings structure to marketing, sales, and CS data chaos, translating numbers into stories and action. You’ll build and own dashboards, deliver actionable monthly/quarterly reporting, and partner with leaders across Marketing, Sales, and CS. You won’t just “track” performance; you’ll dig deep, ask the uncomfortable questions, and flag issues before they become fires. Key Responsibilities Marketing & Demand Ops : 1. Generate and analyze inflow volume reports segmented by source/channel, highlight trends MoM/QoQ/YoY. 2. Build and maintain dashboards for leading/lagging indicators. 3. Evaluate post-campaign performance with minimal prompting. 4. Proactively flag inflow anomalies and forecast potential SQL (Sales Qualified Lead) gaps. 5. Partner with Marketing and BDRs to surface and communicate insights. Sales Funnel & Insights : 1. Deliver full-funnel reporting: Deal creation to Closed Won/Lost. 2. Cohort analysis (by industry, deal source, etc). 3. Benchmark and present on qualification accuracy and pipeline drop-offs. 4. Regularly brief Sales leadership on rep performance, deal health, and pipeline risks. CS Ops & Retention : 1. Track implementation progress, flag delays, and report on project timelines. 2. Maintain accurate CRM data for renewals, ownership, and deal values. 3. Identify and validate churn signals by deal type/industry, etc. Provide “closed loop” feedback to Sales on deal quality, segment health, and misfit accounts. 4. Own reporting on NRR, retention, and account health by segment. Skills & Experience Required 3–6 years’ experience in RevOps, Sales/Marketing/CS Ops, Analytics, or adjacent roles. Strong technical chops: 1. Deep experience with reporting, data analytics, and dashboarding tools (e.g., Tableau, Power BI, Looker, or similar).Hands-on with CRM (Salesforce, HubSpot, or equivalent). 2. Proficient with SQL; experience with data pipelines (ETL, dbt, Airflow, etc.) a plus. 3. Comfortable wrangling large datasets—can audit, clean, and synthesize data without breaking a sweat. Business Acumen: 1. Understands the GTM funnel and can spot issues/opportunities in complex data sets. 2. Knows how to balance “speed vs. depth”—can hustle when timelines are tight, but knows where to dig deep. Soft Skills: 1. A natural hustler: proactive, unafraid to chase answers, and push for clarity. 2. Comfortable working in a flat hierarchy—collaborates across teams, not afraid to debate or question leadership. 3. Juggles multiple projects; thrives (not just survives) in ambiguity. 4. Excellent communicator—can turn complex findings into clear, actionable insights for both technical and non-technical audiences. 5. Bias for action—brings solutions, not just problems. Preferred Qualifications 1. Experience building/maintaining data pipelines, or supporting large-scale analytics projects. 2. Prior experience in B2B SaaS, high-growth startups, or similar fast-paced environments. 3. Exposure to modern marketing/sales/CS tech stacks (think HubSpot, Marketo, Outreach, Gainsight, etc.). 4. Proven track record of influencing strategy with data-driven insights. Why Join Us? You’ll be in the room where decisions are made, not just reporting on them. If you want ownership, high visibility, and the opportunity to move the needle, you’ll fit right in. If you need every problem pre-defined and neatly packaged, you probably won’t.

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5.0 years

0 Lacs

Kanayannur, Kerala, India

On-site

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. EY- Cyber Security (Strategy, Risk, Compliance and Resilience) – Technology Consulting – Senior As part of our EY Strategy, Risk, Compliance and Resilience (SRCR) Technology Consulting team, you would work on various SRCR projects for our customers across the globe. An important part of your role will be to actively establish, maintain and strengthen internal and external relationships. You’ll also identify potential business opportunities for EY and GDS within existing engagements and escalate these as appropriate. Similarly, you’ll anticipate and identify risks within engagements and share any issues with senior members of the team. In line with EY’s commitment to quality, you’ll confirm that work is of the highest quality as per EY’s quality standards and is reviewed by the next-level reviewer. As an influential member of the team, you’ll help to create a positive learning culture, coach and counsel junior team members and help them to develop. The opportunity We’re looking for Senior Security Consultant with expertise in cyber / information security, risk and controls concepts. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth of a new service offering. Your Key Responsibilities Engage in Cyber Strategy & Governance, Cyber Risk & Compliance, Cyber Resilience, Cyber Transformation and Co-Sourcing, Application & Network Security engagements Work effectively as a team member, sharing responsibility, providing support, maintaining communication and updating senior team members on progress. Execute the engagement requirements, along with review of work by junior team members. Help prepare reports and schedules that will be delivered to clients and other parties. Develop and maintain productive working relationships with client personnel. Build strong internal relationships within EY Consulting Services and with other services across the organization Contribute to people related initiatives including recruiting and retaining Cyber Transformation professionals Maintain an educational program to continually develop personal skills of staff Understand and follow workplace policies and procedures Building a quality culture at GDS Help senior team members in performance reviews and contribute to performance feedback for staff/junior level team members Manage the performance management for the direct reportees, as per the organization policies. Foster teamwork and lead by example; training and mentoring of project resources Participating in the organization-wide people initiatives Skills And Attributes For Success Hands-on experience of more than 5 years with key components of cybersecurity including (but not limited to): Vendor/3rd Party Risk Management & Assessment Cyber Strategy & Governance, Cyber Transformation, Cyber Dashboarding Regulations/standards such as ISO 27001, PCI DSS, HIPAA, HITRUST, GDPR, CCPA, FISMA/FEDRAMP, COBIT, OWASP Top 10, NIST 800-53 Business Continuity & Disaster Recovery Must have experience in working in client facing roles, interacting with the third parties, assessing different kinds of environments (IT and non-IT) and ability to apply cyber security concepts in all these sectors. Experienced in creation and review of security policy/procedures, and in performing risk assessments. Good to have experience in assessing ITGC requirements across various industries including both Cybersecurity and resilience requirements. Should have a good understanding of VAPT process, common application security vulnerabilities, exploitation techniques and remediation measures. Basic understanding of Network Security and network architecture diagram reviews, access and perimeter control, vulnerability management and intrusion detection, firewall rule-based reviews. Good understanding of logging and monitoring tools (SIEM). Knowledge in any one of the SIEM tools is a plus. To qualify for the role, you must have: BE - B. Tech / MCA / M. Tech/ MBA with background in computer science and programming. More than 5 Years of relevant experience. Strong Excel and PowerPoint skills. Should be proficient in leading medium to large engagements and coach junior staff. Ideally, you’ll also have CISSP, CISA, CISM, CEH, ISO 27001 Lead Auditor and Lead Implementer. Project management skills. What We Look For A team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment with consulting skills. An opportunity to be a part of market-leading, multi-disciplinary team of 1400 + professionals, in the only integrated global transaction business worldwide. Opportunities to work with EY Consulting practices globally with leading businesses across a range of industries. What Working At EY Offers At EY, we’re dedicated to helping our clients, from start–ups to Fortune 500 companies — and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

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5.0 years

0 Lacs

Trivandrum, Kerala, India

On-site

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. EY- Cyber Security (Strategy, Risk, Compliance and Resilience) – Technology Consulting – Senior As part of our EY Strategy, Risk, Compliance and Resilience (SRCR) Technology Consulting team, you would work on various SRCR projects for our customers across the globe. An important part of your role will be to actively establish, maintain and strengthen internal and external relationships. You’ll also identify potential business opportunities for EY and GDS within existing engagements and escalate these as appropriate. Similarly, you’ll anticipate and identify risks within engagements and share any issues with senior members of the team. In line with EY’s commitment to quality, you’ll confirm that work is of the highest quality as per EY’s quality standards and is reviewed by the next-level reviewer. As an influential member of the team, you’ll help to create a positive learning culture, coach and counsel junior team members and help them to develop. The opportunity We’re looking for Senior Security Consultant with expertise in cyber / information security, risk and controls concepts. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth of a new service offering. Your Key Responsibilities Engage in Cyber Strategy & Governance, Cyber Risk & Compliance, Cyber Resilience, Cyber Transformation and Co-Sourcing, Application & Network Security engagements Work effectively as a team member, sharing responsibility, providing support, maintaining communication and updating senior team members on progress. Execute the engagement requirements, along with review of work by junior team members. Help prepare reports and schedules that will be delivered to clients and other parties. Develop and maintain productive working relationships with client personnel. Build strong internal relationships within EY Consulting Services and with other services across the organization Contribute to people related initiatives including recruiting and retaining Cyber Transformation professionals Maintain an educational program to continually develop personal skills of staff Understand and follow workplace policies and procedures Building a quality culture at GDS Help senior team members in performance reviews and contribute to performance feedback for staff/junior level team members Manage the performance management for the direct reportees, as per the organization policies. Foster teamwork and lead by example; training and mentoring of project resources Participating in the organization-wide people initiatives Skills And Attributes For Success Hands-on experience of more than 5 years with key components of cybersecurity including (but not limited to): Vendor/3rd Party Risk Management & Assessment Cyber Strategy & Governance, Cyber Transformation, Cyber Dashboarding Regulations/standards such as ISO 27001, PCI DSS, HIPAA, HITRUST, GDPR, CCPA, FISMA/FEDRAMP, COBIT, OWASP Top 10, NIST 800-53 Business Continuity & Disaster Recovery Must have experience in working in client facing roles, interacting with the third parties, assessing different kinds of environments (IT and non-IT) and ability to apply cyber security concepts in all these sectors. Experienced in creation and review of security policy/procedures, and in performing risk assessments. Good to have experience in assessing ITGC requirements across various industries including both Cybersecurity and resilience requirements. Should have a good understanding of VAPT process, common application security vulnerabilities, exploitation techniques and remediation measures. Basic understanding of Network Security and network architecture diagram reviews, access and perimeter control, vulnerability management and intrusion detection, firewall rule-based reviews. Good understanding of logging and monitoring tools (SIEM). Knowledge in any one of the SIEM tools is a plus. To qualify for the role, you must have: BE - B. Tech / MCA / M. Tech/ MBA with background in computer science and programming. More than 5 Years of relevant experience. Strong Excel and PowerPoint skills. Should be proficient in leading medium to large engagements and coach junior staff. Ideally, you’ll also have CISSP, CISA, CISM, CEH, ISO 27001 Lead Auditor and Lead Implementer. Project management skills. What We Look For A team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment with consulting skills. An opportunity to be a part of market-leading, multi-disciplinary team of 1400 + professionals, in the only integrated global transaction business worldwide. Opportunities to work with EY Consulting practices globally with leading businesses across a range of industries. What Working At EY Offers At EY, we’re dedicated to helping our clients, from start–ups to Fortune 500 companies — and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

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15.0 years

0 Lacs

Gurgaon, Haryana, India

On-site

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Fractal is a strategic AI partner to Fortune 500 companies with a vision to power every human decision in the enterprise. Fractal is building a world where individual choices, freedom, and diversity are the greatest assets; an ecosystem where human imagination is at the heart of every decision. Where no possibility is written off, only challenged to get better. We believe that a true Fractalite is the one who empowers imagination with intelligence. Fractal has been featured as a Great Place to Work by The Economic Times in partnership with the Great Place to Work® Institute and recognized as a ‘Cool Vendor’ and a ‘Vendor to Watch’ by Gartner. Please visit Fractal | Intelligence for Imagination for more information about Fractal Key Responsibilities 🔍 Client Advisory & Delivery: Lead finance transformation, digital CFO agenda, and operating model redesign projects. Advise clients on performance measurement, cashflow optimization, working capital, FP&A, and cost-to-serve. Collaborate with client CFOs to develop future-ready finance functions using analytics, AI, and automation. Oversee diagnostics, maturity assessments, and roadmap development. 🤝 Business Development Identify and build relationships with CFOs, finance leaders, and transformation sponsors. Lead proposal development, pitch strategies, and commercial negotiations. Develop go-to-market offerings, thought leadership, and strategic alliances in CFO services. Drive pipeline growth through events, webinars, and strategic campaigns. 📈 Practice Development Mentor and grow a high-performing CFO consulting team. Shape intellectual property (IP) and reusable assets to accelerate delivery. Contribute to annual planning, strategic investments, and capability building in the CFO domain. Requirements Bachelor's or Master's degree in a quantitative field such as finance, economics, mathematics, or engineering. 15+ years of experience in a Finance / CFO Analytics Consulting role, with a proven track record of delivering high-impact projects to clients and with a strong understanding of digital technologies and their potential applications in finance. Strong experience with advanced data analysis techniques (e.g. machine learning, Monte Carlo simulation). Experience consulting with clients on digital transformation projects. Excellent communication and interpersonal skills, with the ability to translate complex technical concepts into clear and actionable insights for clients. Leadership experience, with the ability to manage and motivate a team of consultants to deliver high-quality work. Knowledge of project management principles and techniques. Must be willing to travel more than 30%. Good to Have Skillsets (Any one of the below will work): Dashboarding experience (Any one PowerBI / Tableau / React / QlikView) Knowledge of ERP Systems (SAP / Oracle / Dynamic etc.) Automation Experience / OCR experience (UiPath / Blue prism etc.) Data Science (Modelling, ML, Statistical forecast etc.) If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! Show more Show less

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4.0 years

0 Lacs

Thane, Maharashtra, India

On-site

Job Description – Manager, Control Tower Location: Head Office, Edgistify Experience: 4+ years in analytics, control tower, or operations monitoring Skills Required : Python, Power BI, Excel, Data Analytics, Dashboarding, Reporting About the Role: The Manager – Control Tower will be responsible for real-time monitoring, analytics, and reporting of Edgistify’s supply chain and warehouse operations. This role requires strong data-handling capabilities, technical expertise in Python, Power BI, and Excel, and the ability to develop insightful dashboards to optimize operational efficiency. Key Responsibilities: 1. Real-Time Monitoring & Data Analysis ● Set up and manage a control tower framework to monitor live warehouse and logistics operations. ● Develop and maintain dashboards for real-time tracking of key performance indicators (KPIs). ● Identify bottlenecks and inefficiencies in warehouse and transportation operations using data analytics. 2. Reporting & Business Insights ● Generate daily, weekly, and monthly reports on warehouse operations, inventory movement, and order fulfillment. ● Automate data extraction and reporting using Python and Power BI. ● Perform deep-dive analysis on operational trends, delays, and cost optimization opportunities. 3. Data Automation & Process Improvement ● Develop automated reporting solutions using Python scripts and Excel macros. ● Enhance operational efficiency by implementing predictive analytics models. ● Collaborate with cross-functional teams to improve data accuracy and visibility across operations. 4. Stakeholder Communication & Coordination ● Act as a single point of contact for internal teams regarding real-time operational data. ● Present actionable insights to senior management for data-driven decision-making. ● Work closely with operations, warehouse, and client teams to optimize processes. Key Skills & Qualifications: ● Technical Proficiency - Python (for automation & analytics), Power BI (for visualization), and Excel (advanced). ● Data Handling - Experience in large-scale data analysis, SQL, and database management is a plus. ● Problem-Solving - Ability to interpret complex data, identify trends, and suggest optimizations. ● Communication - Strong reporting and presentation skills to convey data insights effectively. ● Industry Knowledge - Understanding of warehousing, supply chain, and logistics operations is preferred. Show more Show less

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5.0 years

0 Lacs

Bengaluru, Karnataka, India

On-site

About Rapido We are India’s largest bike-taxi platform, steadily venturing into Auto, Delivery, Rental, and more. Currently, present in ~100 cities, we are growing close to ~50% year-on-year with steady funding. We have changed the concept of intra-city travel and made last-mile connectivity affordable to all. Along with being the #1 choice of 40 million people, we have also built a solid captain base of over 5 million registered captains, who have bettered their lives with Rapido. As an employer, we provide a lot of ownership to our team members providing multiple avenues for them to grow within the company. You will only grow with us with the right balance of ambition, fun, and transparent work culture! We are not an option; we are a choice! Key Responsibilities Define and execute the roadmap for HR technology across: Core HRMS (employee records, onboarding/offboarding) Payroll & Compliance Performance Management (PMS) Talent Management (TM) – career paths, potential assessment Rewards & Recognition (R&R) platforms and workflows Lead implementation, integration, and maintenance of all HR systems. Ensure data accuracy, consistency, and secure storage across platforms. Automate HR processes to reduce manual effort and improve scalability. Enable strong reporting, analytics, and dashboarding to drive insights. Ensure all systems comply with internal audit, legal, and regulatory requirements (e.g., labor laws, data privacy). Act as bridge between HR, IT, and external vendors to drive system efficiency. Drive training, adoption, and governance of all HR platforms. Qualifications 5+ years of HR systems experience across multiple modules (PMS, TM, R&R, Payroll, HRMS). Proven experience with platforms like SAP SF, Workday, Darwinbox, Keka, or similar. Strong project management, implementation, and stakeholder alignment skills. Show more Show less

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5.0 years

0 Lacs

Chennai, Tamil Nadu, India

On-site

Overview: TekWissen is a global workforce management provider throughout India and many other countries in the world. The below clientis a global company with shared ideals and a deep sense of family. From our earliest days as a pioneer of modern transportation, we have sought to make the world a better place – one that benefits lives, communities and the planet Job Title: Senior Data Scientist Location: Chennai Duration: 12 Months Work Type: Onsite Position Description: We are seeking an experienced and highly analytical Senior Data Scientist with a strong statistical background to join our dynamic team. You will be instrumental in leveraging our rich datasets to uncover insights, build sophisticated predictive models, and create impactful visualizations that drive strategic decisions. Responsibilities: Lead the end-to-end lifecycle of data science projects, from defining the business problem and exploring data to developing, validating, deploying, and monitoring models in production. Apply advanced statistical methodologies and machine learning algorithms to analyze large, complex datasets (structured and unstructured) and extract meaningful patterns and insights. Develop and implement robust, scalable, and automated processes for data analysis and model pipelines, leveraging cloud infrastructure. Collaborate closely with business stakeholders and cross-functional teams to understand their analytical needs, translate them into technical requirements, and effectively communicate findings. Create compelling and interactive dashboards and data visualizations to clearly present complex results and insights to both technical and non-technical audiences. Stay up to date with the latest advancements in statistics, machine learning, and cloud technologies, and advocate for the adoption of best practices. Skills Required: Statistics, Machine Learning, Data Science, Problem Solving, Analytical, Communications Skills Preferred: GCP, Google Cloud Platform, Mechanical Engineering, Cost Analysis Experience Required: 5+ years of progressive professional experience in a Data Scientist, Machine Learning Engineer, or similar quantitative role, with a track record of successfully delivering data science projects. Bachelor's or Master's degree in Statistics. A strong foundation in statistical theory and application is essential for this role. (We might consider highly related quantitative fields like Applied Statistics, Econometrics, or Mathematical Statistics if they have a demonstrably strong statistical core, but Statistics is our primary focus). Proven hands-on experience applying a variety of machine learning techniques (e.g., regression, classification, clustering, tree-based models, potentially deep learning) to real-world business problems. Must have strong proficiency in Python and its data science ecosystem (e.g., Pandas, NumPy, Scikit-learn, potentially TensorFlow or PyTorch). Hands-on experience working with cloud computing platforms (e.g., AWS, Azure, GCP) for data storage, processing, and deploying analytical solutions. Extensive experience creating data visualizations and dashboards to effectively communicate insights. You know how to tell a story with data! Solid understanding of experimental design, hypothesis testing, and statistical inference. Excellent problem-solving skills, attention to detail, and the ability to work with complex data structures. Strong communication, presentation, and interpersonal skills, with the ability to explain technical concepts clearly to diverse audiences. Experience Preferred: Experience working within the Automotive industry or with related data such as vehicle telematics, manufacturing quality, supply chain, or customer behavior in an automotive context. Experience with GCP services such as GCP Big query, GCS, Cloud Run, Cloud Build, Cloud Source Repositories, Cloud Workflows Proficiency with specific dashboarding and visualization tools such as Looker Studio, PowerBI, Qlik, or Tableau. Experience with SQL for data querying and manipulation. Familiarity with big data technologies (e.g., Spark, Hadoop). Experience with MLOps practices and tools for deploying and managing models in production. Advanced degree (PhD) in Statistics or a related quantitative field. Education Required: Bachelor's Degree Education Preferred: Master's Degree TekWissen® Group is an equal opportunity employer supporting workforce diversity. Show more Show less

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0.0 - 6.0 years

0 Lacs

Chennai, Tamil Nadu

On-site

Program Manager (RevOps) Chennai,Tamil Nadu Full Time Role Description We’re looking for a RevOps Prog manager —a sharp operator who brings structure to marketing, sales, and CS data chaos, translating numbers into stories and action. You’ll build and own dashboards, deliver actionable monthly/quarterly reporting, and partner with leaders across Marketing, Sales, and CS. You won’t just “track” performance; you’ll dig deep, ask the uncomfortable questions, and flag issues before they become fires. Key Responsibilities Marketing & Demand Ops : 1. Generate and analyze inflow volume reports segmented by source/channel, highlight trends MoM/QoQ/YoY. 2. Build and maintain dashboards for leading/lagging indicators. 3. Evaluate post-campaign performance with minimal prompting. 4. Proactively flag inflow anomalies and forecast potential SQL (Sales Qualified Lead) gaps. 5. Partner with Marketing and BDRs to surface and communicate insights. Sales Funnel & Insights : 1. Deliver full-funnel reporting: Deal creation to Closed Won/Lost. 2. Cohort analysis (by industry, deal source, etc). 3. Benchmark and present on qualification accuracy and pipeline drop-offs. 4. Regularly brief Sales leadership on rep performance, deal health, and pipeline risks. CS Ops & Retention : 1. Track implementation progress, flag delays, and report on project timelines. 2. Maintain accurate CRM data for renewals, ownership, and deal values. 3. Identify and validate churn signals by deal type/industry, etc. Provide “closed loop” feedback to Sales on deal quality, segment health, and misfit accounts. 4. Own reporting on NRR, retention, and account health by segment. Skills & Experience Required 3–6 years’ experience in RevOps, Sales/Marketing/CS Ops, Analytics, or adjacent roles. Strong technical chops: 1. Deep experience with reporting, data analytics, and dashboarding tools (e.g., Tableau, Power BI, Looker, or similar).Hands-on with CRM (Salesforce, HubSpot, or equivalent). 2. Proficient with SQL; experience with data pipelines (ETL, dbt, Airflow, etc.) a plus. 3. Comfortable wrangling large datasets—can audit, clean, and synthesize data without breaking a sweat. Business Acumen: 1. Understands the GTM funnel and can spot issues/opportunities in complex data sets. 2. Knows how to balance “speed vs. depth”—can hustle when timelines are tight, but knows where to dig deep. Soft Skills: 1. A natural hustler: proactive, unafraid to chase answers, and push for clarity. 2. Comfortable working in a flat hierarchy—collaborates across teams, not afraid to debate or question leadership. 3. Juggles multiple projects; thrives (not just survives) in ambiguity. 4. Excellent communicator—can turn complex findings into clear, actionable insights for both technical and non-technical audiences. 5. Bias for action—brings solutions, not just problems. Preferred Qualifications 1. Experience building/maintaining data pipelines, or supporting large-scale analytics projects. 2. Prior experience in B2B SaaS, high-growth startups, or similar fast-paced environments. 3. Exposure to modern marketing/sales/CS tech stacks (think HubSpot, Marketo, Outreach, Gainsight, etc.). 4. Proven track record of influencing strategy with data-driven insights. Why Join Us? You’ll be in the room where decisions are made, not just reporting on them. If you want ownership, high visibility, and the opportunity to move the needle, you’ll fit right in. If you need every problem pre-defined and neatly packaged, you probably won’t.

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8.0 years

0 Lacs

Noida, Uttar Pradesh

On-site

Noida,Uttar Pradesh,India Job ID 768022 Join our Team About this opportunity MS Processes Consultant (Business Process Management Architect) is responsible for Process Modelling, Development, Deployment, Maintenance, and support during Audits. And developing Process mining models using ARIS PPM, Aris Aware, Aris Connect. What you will do 1. Work in DevOps fashion - responsible for Developing, deploying, and maintaining ARIS and Process mining capabilities. 2. Work closely with Business to present new developed solutions on Process Mining and ARIS Dashboarding. 3. ARIS Process Repository Management – Tenant setup and configuration of process space for organization to understand and use the documented Processes. 4. Administration of ARIS Portal and PPM to manage overall lifecycle of developed and deployed capabilities on ARIS, including – SAML/OAuth integration, LDAP config, SSL Config, SSO setup, etc. 5. Study, train and interact continuously with local stakeholders to develop/customize a Process capability that brings high business impact/benefit. 6. Work closely with the internal teams to understand the scope to offer and quote appropriate set of processes and execution model. 7. Pave a path for effective execution of process customization, configuration, and implementation. Thereafter, monitor and communicate process deployment milestones. 8. Ensure perfect transfer of process from deployment to ‘service delivery’ without leaving space for uncertainty. 9. Develop and setup Process Mining capability – which includes data identification, extraction, transformation and data cleansing to feed process mining analysis. This will include managing data sets from various data sources which are internal/external to the platform environment. You will bring Minimum 8 years of experience in Process Modelling system - ARIS. Process development and modelling based on BPMN, EPC, etc. Expertise and Hands-on knowledge on ARIS Architect, Aris Connect, ARIS Aware components of ARIS Software Expertise and Hands-on knowledge on ARIS-PPM (or similar - Celonis/QPR expertise). Must have worked on PPM GUI and Customized Toolkit (CTK). Advanced Knowledge on handling SQL/Postgres/MS SQL Database tables and query development. Prior experience in Vendor Interaction (with SoftwareAG) is added advantage. Stronghold on Data Management, Analytics and Model Development. Mentoring and coaching process groups Excellent reporting and presentation skills through MS Excel and MS PowerPoint! Very detailed Verbal/Writing/documentation and e-mailing skills. Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply?

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0 years

0 Lacs

Bengaluru, Karnataka, India

On-site

YouTube Planning Manager - Job Description Location : HSR Layout, Bengaluru Working Days : 6 Days, In Office Key Responsibilities: 1. Strategic Planning & RCA Build out structured frameworks to track key YouTube performance metrics : video inputs, watch-time, views, subscriber growth, conversion ratios, revenue. Develop hypotheses and perform RCA where performance diverges from benchmarks — e.g., declining subscriber growth despite increasing content volume. Identify broken links in the funnel — from content creation to content outcome — and develop initiatives to fix or optimize them. 2. Channel Performance Forecasting Design weekly, monthly, and quarterly metric projections using statistical and data trend models. Forecast subscriber growth, content productivity, and ROI by channel type, content theme, or creator tier. Build predictive models to guide content planning and budgeting. 3. Financial & Operational Integration Link YouTube performance metrics to broader business KPIs (e.g., cost per subscriber, lead-to-customer funnel, revenue per video). Conduct financial analysis on cost per video, revenue attribution, and ROI of various content buckets. Provide inputs to senior leaders on channel profitability and monetization potential. 4. Dashboarding & Data Storytelling Create and maintain live dashboards in Google Sheets or Looker Studio to track top-level and granular performance metrics. Translate complex data into clear visual stories for executive updates. Provide weekly/fortnightly briefings to Content Strategy, Finance, and Marketing leaders. 5. Cross-Team Collaboration Work closely with: Content Ops for real-time data integration Category & Growth Teams to track and plan subscriber acquisition through YouTube Finance to model channel budgets and ROI Founders and CXOs for quarterly strategic reviews Collaborate with teachers, editors, and script leads to tie data into creative strategies and experimentation. 6. Experimentation & Continuous Optimization Build a robust A/B testing framewor k across content types, thumbnails, titles, and formats Track cohort behaviors and engagement curve s to identify stickiness patterns Suggest and test optimizations based on behavioral analytics and subscriber drop-off patterns . Show more Show less

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5.0 years

0 Lacs

Hyderabad, Telangana, India

On-site

Solenis is a leading global producer of specialty chemicals, delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, our innovative portfolio includes advanced water treatment chemistries, process aids, functional additives, and state-of-the-art monitoring and control systems. These technologies enable our customers to optimize operations, enhance product quality, protect critical assets, and achieve their sustainability goals. Headquartered in Wilmington, Delaware, Solenis operates 69 manufacturing facilities worldwide and employs over 16,100 professionals across 130 countries . Recognized as a 2025 US Best Managed Company for the third consecutive year, Solenis is committed to fostering a culture of safety, diversity, and professional growth. At our Global Excellence Center (GEC) in Hyderabad , we support Solenis’ global operations by driving excellence in IT, analytics, finance, and other critical business functions. Located in the heart of the IT hub, the GEC offers a dynamic work environment with strong career development opportunities in a rapidly growing yet stable organization. Employees benefit from world-class infrastructure, including an on-campus gym, recreation facilities, creche services, and convenient access to public transport. For more information about Solenis, please visit www.solenis.com. 🚨 We're Hiring: Assistant Manager - Analytics 📍 Location: Hyderabad India – Hybrid 🕒 Full-Time | Permanent Position Job Summary The position will be based in Hyderabad at the Global Excellence Center and will report to the Analytics team within the FP&A function. This is a global role, supporting FP&A teams across all regions. The role requires strong data manipulation and analytical skills to extract meaningful insights and drive data-informed discussions with stakeholders. The Associate will work closely with the Analytics Manager and will be responsible for delivering quantitative analyses across Operational, Finance, and Commercial areas within FP&A, with a particular focus on supporting functions such as Commercial and Supply Chain. Reporting to the Analytics Manager, the Associate will have the following accountabilities: Creating analytical models Should possess strong analytical acumen with the ability to identify business problems and propose effective solutions. Capable of building analytical models (descriptive or prescriptive) to enhance value and statistically validate results. Experienced in managing all aspects of analytical projects, including data cleaning, transformation, and sampling. Solid understanding of statistical models and the ability to interpret results from techniques such as correlation analysis, independence testing, regression, and time series forecasting. Proficient in storyboarding and able to design and propose the structure of reports or dashboards, incorporating multiple perspectives. Skilled in summarizing results and presenting them in a clear, actionable format for decision-making. Project Management Capable of independently leading discussions with stakeholders, managing engagements from initiation through to closure. Proficient in gathering business requirements and defining project timelines to ensure smooth execution. Able to identify inconsistencies in the proposed approach and proactively suggest effective solutions. Accountable for task management and day-to-day coordination across project deliverables. Lead 2–3 analysts from an operational standpoint, supporting the team lead in mentoring and developing team members. Process Management and Improvement Identify opportunities for improvement in existing processes through automation, code optimization, space efficiency, intuitive visualizations, and cycle time reduction. Share and implement best practices across the team to enhance overall productivity and consistency. Provide guidance on key activities such as version control, archiving, storage management, and regular review of current processes to ensure they remain efficient and relevant. Culture Possess strong interpersonal skills and the ability to foster positive, collaborative relationships within the team and across the function. Support and/or lead team- or function-level initiatives aimed at enhancing the cultural quotient and overall work environment. Qualifications Bachelor’s degree in business, Finance, Statistics, Chemical, Mathematics or Engineering necessary. 5-8 years of relevant quantitative analytics experience. Anyone above 5 years exp. who is currently leading a small project and has project management experience. Experience working in a fast-paced environment, dealing with conflicting requests, and prioritizing work requests. Responsibilities: Strong knowledge and experience of data manipulation tools like Python, SQL, Excel, R. Experience in dashboarding using visualization tools like Tableau, Qlik Sense etc. Experience in managing project with a team of 1+ resources. Should be able to create and monitor timelines for self and team. Experience with Statistical models like (Correlation, Independence Testing, Regression, Time series Forecasting etc.) or Machine Learning algorithms like Supervised Learning, Classification etc. Strong Communication and stakeholder management skills Strong collaboration capabilities – voice, video and web conferencing, and other tools. Solenis’ ReBoot Programme Ready to relaunch your career? Kick-start your return to work with Solenis’ ReBoot programme! Designed to support women returning after a career break—whether for family, education, or personal reasons—ReBoot offers a 3 to 6-month journey of tailored onboarding, hands-on training, dedicated mentorship, and real-world experience. With a strong commitment to diversity and inclusion, we’re here to help you rebuild your confidence, refresh your skills, and reignite your career. Join a company that empowers women, embraces second acts, and believes your best chapter is still ahead. What We Offer Competitive health + wellness benefit plan Gym or fitness centre on site, free for Solenis employees/access to external gym membership Night Shift Allowance Cab Facilities - Night shift Internet Allowance Creche' Free parking on site Staff hangout spaces Continuous professional development with many opportunities for growth Access to a wide variety of internal and external training courses on our learning system. Access to self-paced language training on our learning system (free) No-meeting Fridays Competitive Salary and bonuses Relocation assistance available Hybrid work arrangement eg. 3 days in office. About Us At Solenis, we understand that not every candidate will meet every qualification listed. If you believe your skills and experience can bring value to the role, we encourage you to apply. We recognize our people as our greatest asset and offer competitive compensation, comprehensive benefits, and ample opportunities for professional growth and development. If you’re looking to be part of a world-class organization and contribute to meaningful work, we look forward to hearing from you. Solenis is an Equal Opportunity Employer. Show more Show less

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5.0 - 8.0 years

7 - 10 Lacs

Chennai

Work from Office

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3Capability developmentTriages completed, Technical Test performance Mandatory Skills: COBOL.

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9.0 years

0 Lacs

Chennai, Tamil Nadu, India

On-site

Who We Are With Citi’s Analytics & Information Management (AIM) group, you will do meaningful work from Day 1. Our collaborative and respectful culture lets people grow and make a difference in one of the world’s leading Financial Services Organizations. The purpose of the group is to use Citi’s data assets to analyze information and create actionable intelligence for our business leaders. We value what makes you unique so that you have opportunity to shine. You also get the opportunity to work with the best minds and top leaders in the analytics space. What The Role Is The role of Officer – Data Management/Information Analyst will be part of AIM team based out of Chennai/Bengaluru, India supporting the Global Workforce Optimization unit. The GWFO team supports capacity planning across the organization. The primary responsibility of the GWFO team is to forecast future demand (Inbound /Outbound Call Volume, back-office process volume, etc.) and the capacity required to fulfill the demand. It also includes forecasting short-term demand (daily/ hourly) and scheduling the agent accordingly. The GWFO team is also responsible for collaborating with multiple stakeholders and coming up with optimal hiring plans to ensure adequate capacity as well as optimize the operational budget. In this role, you will work along a highly talented team of analysts to build data solutions to track key business metrics and support the workforce optimization activities. You will be responsible for understanding and mapping out the data landscape for current and new businesses that are onboarded by GWFO and design the data store and pipes needed to provide for capacity planning, reporting and analytics, as well as real-time monitoring. You would be responsible for ensuring that the partner needs are met in a timely manner, by identifying creative short term and long-term approaches, and leveraging your expertise and background in selecting the right tools and techniques to get the missing accomplished. You would work very closely with GWFO’s technology partners in getting these solutions implemented in a compliant environment. You will also help align all stakeholders and keeping senior leadership updated on the plans and progress. You will be a senior SME in the group, supporting and mentoring the team on technical solutioning and should be ready to lend your hand to juniors when needed. Who You Are Data Driven. A proven track record of enabling decision making and problem solving with data. Conceptual thinking skills must be complemented by a strong quantitative orientation and data driven approach. Excellent Problem Solver. You are a critical thinker, able to ask right questions, make sense of a situation and come up with intelligent solutions. Strong Team Player. You build a trusted relationships with your team members. You are ready to offer unconditional assistance, will listen, share knowledge, and are always ready to provide support as needed. Strong Communicator. You can communicate verbally and through written communication with clarity and can structure and present your work to your partners & leadership. Clear Results Orientation. You display a keen focus on achieving both short and long-term goals and have experience driving and executing an agenda in a demanding and fast-paced environment, with an eye on risks & controls. Innovative. You are always challenging yourself and your team to find better and faster ways of doing things. What You Do Data Exploration. Understand underlying data sources by dwelling into multiple platforms scattered across the organization. You do what it takes to gather information by connecting with people across business teams and technology. Build Data Assets. You have a strong data design background and are capable of developing and building multi-dimensional data assets and pipes that captures abundant information about various line of business. Process & Controls Orientation. You develop strong processes, and indestructible controls to address risk and seek to propagate that culture to become the core value of your team. Dashboarding and Visualization. You develop insightful, visually compelling and engaging dashboards that supports decision making and drive adoption. Flawless Execution. You manage and sequence delivery of reporting and data needs by actively managing requests against available bandwidth and identify opportunities for improved productivity. Be an Enabler. You support your team and help them accomplish their goals with empathy. You act as a facilitator and remove blockers and create a positive atmosphere for then to be innovative and productive at work. Qualifications Must have 9-10+ years of work experience largely in the Data Management / engineering space. Must have expertise working with SQL. Must have expertise working with PySpark/Python for data extraction and deep dive activities Prior experience in an Operations role is desirable Good to have working experience on MS Office Package (Excel, Outlook, PowerPoint, etc. with VBA) and/or BI Visualization tools like Tableau is a plus. Must have expertise working with Tableau and other visualization / reporting tools Minimum of 5 years of experience mentoring juniors and driving complex projects independently ------------------------------------------------------ Job Family Group: Decision Management ------------------------------------------------------ Job Family: Data/Information Management ------------------------------------------------------ Time Type: ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting Show more Show less

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