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Customer Support Team Leader

0 - 1 years

0 Lacs

Posted:2 weeks ago| Platform: Indeed logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary: We are looking for a motivated Customer Support Team Leader to manage and guide a team of support executives. The role involves overseeing daily operations, ensuring high-quality customer service, and helping the team meet performance goals. Key Responsibilities: Lead, mentor, and monitor the customer support team Handle escalated customer issues and ensure quick resolution Track team performance and provide regular feedback Ensure timely responses across calls, chats, and emails Prepare daily, weekly, and monthly reports Conduct team meetings, training sessions, and performance reviews Maintain customer satisfaction and service quality standards Coordinate with other departments for issue resolution and updates Requirements: Graduate in any field 2+ years of experience in customer support, with 1+ year in a team lead role Excellent communication and problem-solving skills Experience handling support across voice, chat, and email Good knowledge of MS Excel and CRM/ticketing tools Ability to work under pressure and meet deadlines Strong leadership and team management skills Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Leave encashment Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Yearly bonus Education: Bachelor's (Required) Experience: Team Leader: 1 year (Required) Language: English (Required) Location: Noida Sector 16, Noida, Uttar Pradesh (Required) Work Location: In person Speak with the employer +91 8800828679

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