Posted:1 month ago|
Platform:
Work from Office
Full Time
Key Responsibilities: Team Management: Lead, mentor, and manage a team of helpdesk staff. Schedule shifts and ensure adequate staffing levels. Conduct performance evaluations and provide feedback. Helpdesk Operations: Oversee the day-to-day operations of the helpdesk. Ensure all helpdesk tickets are logged, prioritized, and resolved in a timely manner. Develop and implement helpdesk policies and procedures. Customer Service:
SuperSeva
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