Customer Support Specialist

Company Overview

iEnergizer is a leading Business Process Outsourcing provider of customer management solutions, dedicated to delivering outstanding performance while advocating our client’s brands. We provide comprehensive life-cycle customer support services, supporting industries such as Healthcare, Banking, Insurance, and more. We are a trusted partner extending our clients' operations with high-quality service and innovative strategies. Headquartered in Bangalore, iEnergizer has a global team of over 10001+ employees.

Job Overview

We are actively hiring for the role of Fresher and Experienced Customer Support at iEnergizer in Noida. This is a full-time position where you will be part of a dynamic team dedicated to enhancing customer satisfaction through quality support. You will be equipped to handle customer inquiries efficiently and maintain the high standards set by our partners.

Qualifications and Skills

• Customer service skills are mandatory as you will be the face of our client’s brand during customer interactions.
• Strong communication skills (Mandatory skill) are essential for effectively conveying information and solving customer queries.
• Proficiency in call handling (Mandatory skill) is mandatory for managing customer calls professionally and efficiently.
• Problem-solving skills that enable you to address customer concerns and find suitable solutions for their issues.
• Active listening skills to understand customer needs, ensuring they feel heard and valued.
• Ability to multitask and manage various customer interactions concurrently without compromising service quality.
• Attention to detail to accurately document customer interactions and resolve issues as per company guidelines.
• Adaptability to learn and use new tools and systems as required for customer support processes.

Roles and Responsibilities

• Respond promptly to customer inquiries through various channels including phone and email.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Identify and assess customers’ needs to achieve satisfaction.
• Provide accurate, valid, and complete information by using the right methods and tools.
• Handle customer complaints and escalate issues to appropriate teams when necessary.
• Document customer interactions, transactions, comments, and complaints.
• Follow up on customer interactions when necessary to ensure issue resolution.
• Collaborate with team members to enhance the overall customer experience and improve service delivery.