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Home
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Jobs in Sector 62A, Noida
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Five Splash Infotech Pvt. Ltd
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Customer Support Specialist

Customer Support Specialist

Five Splash Infotech Pvt. Ltd

2 - 31 years

3 - 4 Lacs

Sector 62A, Noida

Posted:3 days ago| Platform: Apna logo

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Skills Required

support analyze resolve service communication crm software freshdesk

Work Mode

On-site

Job Type

Full Time

Job Description

Responsibilities:· Handle Level 3 escalations from the customer support team in an efficient and professional manner. · Analyze and resolve complex customer issues requiring in-depth knowledge of products/services. · Collaborate with internal departments to gather information and provide accurate resolutions to customers. · Maintain a high level of customer satisfaction by providing prompt and effective support. Qualifications:· Minimum 2-3 years of experience in a customer service or call center environment (E-commerce experience preferred) with demonstrated experience in handling escalated issues. · Strong problem-solving skills and ability to think critically. · Excellent verbal and written communication skills, with a customer-centric approach. · Proficiency in using CRM software (Freshdesk preferred) and other relevant tools.

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Customer Support Specialist