Customer Support Specialist

Digitide Business solutions

3 - 31 years

0 Lacs

Bommanahalli, Bengaluru/Bangalore

Posted:1 month ago| Platform: Apna logo

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Skills Required

support analyze resolve service communication crm software freshdesk

Work Mode

Remote

Job Type

Full Time

Job Description

Responsibilities: Handle Level 3 escalations from the customer support team in an efficient and professional manner. Analyze and resolve complex customer issues that require in-depth knowledge of products/services. Collaborate with internal departments to gather information and provide accurate resolutions to customers. Maintain a high level of customer satisfaction by providing prompt and effective support. Qualifications: Minimum 2-3 years of experience in a customer service or call centre environment (E-com experience preferred), with demonstrated experience handling escalated issues. Strong problem-solving skills and the ability to think critically.. Excellent verbal and written communication skills, with a customer-centric approach. Proficient in using CRM software (Freshdesk will be preferred) and other relevant tools.

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Customer Support Specialist