Customer Support Executive

About the Team: Personalised Service Think of us as the voice of our customers and their biggest champions. The Personalised Service team handles calls, chats, and emails with one mission — making every customer feel heard, valued & special. For our VIP Shaadi members, we go the extra mile (& then some). Whether it's finding the perfect match or calming a concern, we’re the go-to team when it really matters. Your Mission as a VIP Consultant If you're someone who lives and breathes customer service, loves solving problems, and gets a kick out of making people happy — this is your calling! As a VIP Consultant, you'll work closely with our HNI clients, ensuring their experience is seamless, personal, and truly premium. You’ll need empathy, patience, and a touch of matchmaking magic What You’ll Do • Be the dedicated relationship partner for VIP Shaadi members post-sale • Understand member preferences and help identify their ideal match • Call and connect with high-quality prospects on behalf of the member • Set up mutually consented meetings between potential matches • Ensure timely renewals and proactive engagement throughout their journey • Guide, counsel, and support the member like a true partner in their search • Maintain high service standards, timely resolutions & meticulous documentation • Handle escalations with grace, maturity, and solutions-focused thinking • Respect diverse traditions, preferences, and cultural nuances in every interaction • Always go above and beyond to deliver the VIP promise What You Bring to the Table • 1+ year of experience in customer service, client servicing or relationship management • A natural passion for people, relationships & making customers smile • Strong attention to detail + excellent organizational skills • High emotional intelligence and empathy • Infinite patience + persuasive communication • Clear, confident communication in English + any Indian language • Self-motivated and committed to exceeding customer expectations Why Join Us • Work with India’s leading matchmaking brand • Be a part of exclusive high-impact journeys for premium members • Learn, grow & thrive in a high-energy, customer-first culture • Every day is different, meaningful, and full of real human stories