Customer Support Executive

Job Title: Customer Support Executive – S Process | Hospitality BPO

Job Description

Hiring for the Managed Services Process – a customer support role for candidates with a hospitality BPO background.

Key Responsibilities:

• Provide voice support for hotel-related queries (US-based clients).
• Handle inbound & outbound communication efficiently.
• Ensure issue resolution while maintaining service quality.

Eligibility Criteria

• Undergraduate / Any Graduate
• Excellent English communication (Verbal & Written)
• Minimum 6 months BPO experience in Hospitality background is mandatory

Selection Rounds

• HR Interview
• Operations Round
• C1 US Voice Versant Assessment

Shift & Work Details

• 5.5 days working
• Rotational Shifts & Week Offs
• Cab Facility:
• ₹180 reimbursement per night shift (Males)
• One-sided cab for females during odd hours

Perks & Benefits

• Competitive Salary + Monthly Incentives
• Growth Opportunities
• Paid Training Provided

Batch Start Date: 25th July 2025

Key Skills:

Customer Support, Hospitality Process, International BPO, Voice Process, Hotel Booking Support, Versant C1, US Process, Rotational Shifts, Communication Skills

Job Type: Full-time

Pay: ₹28,000.00 - ₹35,000.00 per month

Benefits:

• Provident Fund

Shift:

• Rotational shift

Work Days:

• Monday to Friday

Experience:

• Hospitality: 1 year (Preferred)

Language:

• English (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person