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Customer Support Executive

Customer Support Executive

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Aertrip

0 years

1 - 2 Lacs

Defence Colony Delhi India

Posted:2 weeks ago| Platform:

Apply

Skills Required

support management communication transparency service network chat software crm galileo training

Work Mode

On-site

Job Type

Full Time

Job Description

Skills:

Customer Relationship Management, Communication Skills, Travel Booking Systems, Ticketing Tools, Email Support, GDS Systems, Problem Solving,

Company Overview

At Aertrip, travel transcends being a mere opportunity, evolving into a treasured feeling we embed in our customers since 2012. Renowned for creating seamless and gratifying travel experiences, we blend transparency and value, enriching your journeys. Based in Mumbai, Aertrip stands out for quality, trust, and excellence in service, supported by a diverse operational presence and a dynamic network of partners within the travel industry.

Job Title

Customer Support & Operations Executive (Fresher)

Location

Ghitorni, Delhi

Industry

Travel & Tourism

Employment Type

Full-Time

Job Summary

We are looking for enthusiastic and customer-focused individuals who have recently completed a Diploma in Travel & Tourism (or equivalent) to join our team. This role is ideal for freshers who want to build a career in customer support and travel operations.

Roles And Responsibilities

Handle customer inquiries via phone, email, and chat professionally and efficiently.
Assist in booking flights, hotels, tours, and other travel services.
Coordinate with suppliers, vendors, and internal teams to ensure timely service delivery.
Support customers before, during, and after their travel with necessary updates or issue resolutions.
Maintain accurate records of customer interactions and transactions.
Learn and use travel software and CRM tools as part of daily operations.
Ensure customer satisfaction and maintain quality service standards.

Qualifications And Skills

Completed Diploma in Travel & Tourism / Travel Agency Management or related field.
Strong communication skills in English (and regional languages, if applicable).
Basic knowledge of travel products, destinations, and booking procedures.
Good interpersonal skills and a customer-first attitude.
Willingness to learn and grow in the travel industry.
Proficiency in Microsoft Office and basic internet tools.

Preferred (But Not Mandatory)

Internship experience in any travel agency or hospitality service.
Knowledge of any GDS (e.g., Amadeus, Galileo) or travel CRM is a plus.

What We Offer

On-the-job training and mentorship.
Friendly and supportive team environment.
Opportunity to grow into specialized roles in travel operations or sales.
Travel discounts and incentives.

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Customer Support Executive

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Skills:

Company Overview

Job Title

Location

Industry

Employment Type

Job Summary

Roles And Responsibilities

Qualifications And Skills

Preferred (But Not Mandatory)

What We Offer

More Jobs at Aertrip